o2 data limit is 200MB per month!!

Discussion in 'iPhone' started by sananda, Oct 1, 2007.

  1. sananda macrumors 68020

    Joined:
    May 24, 2007
    #1
    here is an email i have just received from o2:

    Thank you for your email below. I am responding on behalf of Matthew
    Key.

    You can browse the web on an iPhone in three different ways; on the O2
    cellular network, over The Cloud WiFi hotspots and on any open
    home/work/public wifi connection.

    The figure Matthew referred to on the 18th September was the maximum
    utilisation of the first two of these put together - clearly any use
    through home/work wifi would be additional.

    Just explaining the exact numbers, the iPhone tariff includes a fair
    usage limit of 200MB on the O2 network and 60 hours on The Cloud per
    month. In our calculations on typical page size and usage this combined
    would equate to 1400 pages per day.

    Last Thursday's announced flat rate data bolt-on does not include the
    Wi-Fi element which is why these figures are different.

    I hope that makes sense but please don't hesitate to contact me if you
    have any further questions.

    Best,
    Nick
     
  2. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #2
    Well that is pretty terrible. So they are assuming you will be using The Cloud access for 60 hours a month (that is a lot of time in the pub). This is nowhere near enough and not large enough to call unlimited.

    What are the penalties/charges for going over?
     
  3. Tymmz macrumors 65816

    Tymmz

    Joined:
    Jan 6, 2005
    #3
    what a bummer!

    I wonder how many MB the so called 2.0 web apps will take up.
     
  4. TBi macrumors 68030

    TBi

    Joined:
    Jul 26, 2005
    Location:
    Ireland
    #4
    I'm not really a fan of lawsuits but someone should sue them for false advertising.
     
  5. sananda thread starter macrumors 68020

    Joined:
    May 24, 2007
    #5
    good question. i don't know the answer.
     
  6. heaven macrumors 6502a

    heaven

    Joined:
    Jun 20, 2004
    #6
    Email him again.. I wonder what the fees would be, too.
     
  7. xUKHCx Administrator emeritus

    xUKHCx

    Joined:
    Jan 15, 2006
    Location:
    The Kop
    #7
    I just went over to the 02 website and filled in the form to ask that question so guess we will know within 24 hours assuming they give an answer.
     
  8. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #8
    This email was either written by an incompetent support drone, or O2 wants the iPhone to fail. I suspect very much it is the former. There is no way on earth that Apple would have accepted terms that limit you to 200 MB per month.

    The quoted 1400 pages per day, at 100 KByte per page, add up to 4 GB per month. That is quite a reasonable number; visiting 1400 pages per day (that is about one page every 30 seconds, twelve hours a day) looks like hard work to me, especially on Edge.
     
  9. TBi macrumors 68030

    TBi

    Joined:
    Jul 26, 2005
    Location:
    Ireland
    #9
    I remember reading that EDGE on O2 is limited to 200MB per month on other phones, but for the iPhone it is 200MB per day.
     
  10. sananda thread starter macrumors 68020

    Joined:
    May 24, 2007
    #10
    done.

    well i wrote to the CEO, Matthew Key and he passed it on to Nick Wilkins (who wrote the reply) who is in press office. so he's not a support drone.
     
  11. Simon1966 macrumors regular

    Joined:
    May 23, 2006
    Location:
    United Kingdom
    #11
    I just signed up today for the unlimed data bolt-on which was set at 200Mb per month but was told O2 had now said it would be 500Mb per monthlimit. The O2 bolt-on cost £7.50 per month.

    Just trying to find the correct settings so it works on my iphone as customer services don't have a clue:mad:

    Simon
     
  12. sunfast macrumors 68020

    sunfast

    Joined:
    Oct 14, 2005
    Location:
    London
    #12
    That seems exceedingly poor on the part of O2. Does anybody know if "typical" usage is likely to exceed 200MB?
     
  13. Applemacmonkey macrumors newbie

    Joined:
    Sep 22, 2007
    #13
    I've posted this several times in other threads - but no-one seems to have paid attention, despite me knowing exactly how this works.

    It's a fair use policy.

    They will only contact you if you go over 300mb over three consecutive months and it's simply a warning to not use as much.

    It's referred to as 'unlimited' because you will not be charged for going over.

    Relax people.
     
  14. sunfast macrumors 68020

    sunfast

    Joined:
    Oct 14, 2005
    Location:
    London
    #14
    That's pretty sweet then. But if they contact you do they just ask nicely? Or will they start charging in the end if you keep going over?
     
  15. sananda thread starter macrumors 68020

    Joined:
    May 24, 2007
    #15
    it was an assumption by certain posters that it would be 200 MB per day. the assumption came about like this: at the launch the o2 ceo said 1,400 web pages per day would break the fair use policy, when they introduced the bolt on for other tariffs they said 1,400 web pages per month would break the fair use policy and further quantified it as 200MB per month, therefore people assumed that for iphone 1,400 pages per day = 200MB per day. however, it seems that o2 were including cloud usage in their 1,400 pages per day.

    i wrote to o2 to check on the fair usage because it seemed clear to me people were making assumptions and i wanted some facts.

    we can now work out how much the cloud and data are worth. cloud have just introduced wi-fi for ipod touch for £3.99 and the o2 data bolt on £7.50. so that's £11.49 for data. and £23.51 for the 200 mins and texts.
     
  16. Applemacmonkey macrumors newbie

    Joined:
    Sep 22, 2007
    #16
    It starts off as a text, then you'll get a phonecall about it if you carry on. They can limit the speeds of your data if they need to.

    From what I've been told and from presentations I've seen they're being pretty liberal about the data but being very upfront about the fair use policy.

    I dare say most users would struggle to go over the 200mb limit - especially as you're not downloading tons of files throughout the day.

    They're not stupid, and they know that people are going to want to use the internet features without huge restraints - so I wouldn't worry.
     
  17. MrT8064 macrumors 6502a

    MrT8064

    Joined:
    Jun 7, 2006
    Location:
    UK
    #17
    Thanks,

    you can get a 200min/400text contract for £15 from O2, this suggests that
    there is arround a £10 GeekTAX (money going to apple (we assume))

    this doesnt seem too bad, but realistically, in the small town i live near, there is 1 possibly 2 cloud hotspots, and they are not in the normal places i would like to sit: meaning if i were just to use EDGE... that would be 1400 / 30days = which is 46 pages, and concidering lots of the pages i look at are fairly media rich (lots of pics of shiny new toys) this could be reduced to about 20/day, which, is not terrible, but is certainly not great.... O2 i am disapointed

    i would also like to point out; if apple were getting an extra £10/month from the iphone contract, then that times 18months... is £180.

    now take £269 + 180, suddenly apple are getting £449 for a phone which costs £125ish to make.
     
  18. sananda thread starter macrumors 68020

    Joined:
    May 24, 2007
    #18
    here is a cost vs usage comparator: web'n'walk on t-mobile costs £7.50 per month and has a 1GB per month fair use policy.
     
  19. heaven macrumors 6502a

    heaven

    Joined:
    Jun 20, 2004
    #19
    that was fast :eek:
     
  20. Nicolasdec macrumors 65816

    Nicolasdec

    Joined:
    Dec 7, 2006
    Location:
    São Paulo
    #20
    I bet o2 is going to get sued for FALSE advertising.
     
  21. jimN macrumors 6502a

    jimN

    Joined:
    Jun 23, 2005
    Location:
    London
    #21
    No, because we are somewhat more civilised and a good deal more reserved than our American cousins.
     
  22. SimonTheSoundMa macrumors 6502a

    Joined:
    Aug 6, 2006
    Location:
    Birmingham, UK
    #22
    It's similar to BT Internet's option 3. It is advertised as 'unlimited', but if you go over 10-15GB/month you get throttled down to 45kB/s.
     
  23. HelixOmnimedia macrumors 6502a

    HelixOmnimedia

    Joined:
    Jul 26, 2006
    Location:
    Traveling The World
    #23
    What do you mean by that statement about BT Broadband?
     
  24. Sobe macrumors 68000

    Sobe

    Joined:
    Jul 6, 2007
    Location:
    Wash DC suburbs
    #24
    yes, in the UK they will queue up to sue, whereas in the US we'll just have a fire bomb riot :p
     
  25. sananda thread starter macrumors 68020

    Joined:
    May 24, 2007
    #25
    i was asked earlier to find out what happens when you go over the 200MB, here is the reply from the o2 press office:

    "regarding the fair use policy, since we don't expect the vast majority
    of our customers to reach this limit, we will deal with customers that
    go over it on a case-by-case basis. We will be flexible with the limit
    and point out to customers where they have gone over, but we will not
    cut off their service".

    i also asked some other questions as follows:

    1. is there a pay as you go option in any circumstances?

    2. if an iPhone customer goes abroad on holiday, will s/he be
    permitted by 02 and Apple to use a local SIM at his holiday destination?

    3. will iPhone be unlocked (and available to use on other networks)
    at the end of the 18 month contract period?

    4. if the answer to 3 is no, will it be possible to use 02 pay as
    you go after the expiry of the 18 month contract?

    And the answers came back:

    1. No, the iPhone will not be available on Pay&Go

    2. No, the device and Sim are sold together and activated together as
    one package. The device won't work if another SIM card is inserted.

    3. After the end of the initial 18 month period, customers can give
    notice if they wish to terminate their contracts with O2, or they can
    continue with the contract on a month-by-month basis. However, as this
    is an exclusive partnership between O2 and Apple, the iPhone will only
    work as a mobile phone on O2's network in the UK. Several systems which
    support the iPhone, including visual voicemail, are only available on O2
    in the UK.

    4.I do not believe you can use a pay as you go SIM card after the 18
    months but will need to double check this.
     

Share This Page