My contract renewal date says July 2007 in My O2 for some reasonbut it won't let me upgrade.
It's a load of crap thats why mine says June 2009 and Customer Services said I'm not eligible for upgrade till 11th December.
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O2 UK upgrade from 3G
- Thread starter R.Youden
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It's a load of crap thats why mine says June 2009 and Customer Services said I'm not eligible for upgrade till 11th December.
OK, so I thought I'd play along even though I know my contract doesn't expire till next January. I entered my phone number and got an upgrade code by Text. Cool, I thought, I'm one of the ones who O2 are going to let upgrade early.
So, I eagerly entered the upgrade code into the relevant box and...
It said "You can't upgrade yet as you are not in the last month of your contract"
Got to laugh - they had me going for a minute
So,
Are you eligible to upgrade: No
When does your contract expire: Jan '10
What Tariff: £45.00 + 7.50 insurance
So, I eagerly entered the upgrade code into the relevant box and...
It said "You can't upgrade yet as you are not in the last month of your contract"
Got to laugh - they had me going for a minute
So,
Are you eligible to upgrade: No
When does your contract expire: Jan '10
What Tariff: £45.00 + 7.50 insurance
I have got to warn you that MMS's are not included in the unlimited text bold on. For MMS you can only use the standard amount for the contract, which is 500 texts, so you can only send 125 free MMS's a month, sorry!I was until 9 months then went down to £35
I don't think they'll change their position now - if they do they will have thousands of disgruntled customers like yourself who have paid a lot of money for a PAYG phone in order to upgrade early.
As an upgrade apparently.... hopefully it will stay that way, don't really want another contract
Dear Mr Matt XXXXXXXX,
Thanks for your upgrade order. We're currently processing your request and will update you shortly on its progress.
Your order number is: on-XXXXXXXXX
Order Details
-------------------------------------------------
1 2009-06-20 Saturday Morning
2 HAN Apple iPhone 3G S Black 16GB PM SKU Q1 08 Online GBP45 18M
Dear Mr Matt XXXXXXXX,
Thanks for your upgrade order. We're currently processing your request and will update you shortly on its progress.
Your order number is: on-XXXXXXXXX
Order Details
-------------------------------------------------
1 2009-06-20 Saturday Morning
2 HAN Apple iPhone 3G S Black 16GB PM SKU Q1 08 Online GBP45 18M
O really! Well at least the rest of the unlimited i can use of real texts lol
Edit: Thanks for the heads up!
re. my earlier post
https://forums.macrumors.com/threads/725364/
I've now been able to order my upgrade online and have had an email saying its being processed.
I think their is some glitch relating to the fact that last year i upgraded from the original iPhone to the 3G, but i reckon the system is seeing my original contract for the first iPhone and thinks my contract is fully expired
https://forums.macrumors.com/threads/725364/
I've now been able to order my upgrade online and have had an email saying its being processed.
I think their is some glitch relating to the fact that last year i upgraded from the original iPhone to the 3G, but i reckon the system is seeing my original contract for the first iPhone and thinks my contract is fully expired
Hey guys,
Yeah im the same I have an iPhone 3G and for some reason it says on my 02 page that my contract has expried already......I spoke to someone who works for o2 and he said they make balls ups like that all the time and take advantage of the situation.
C
Yeah im the same I have an iPhone 3G and for some reason it says on my 02 page that my contract has expried already......I spoke to someone who works for o2 and he said they make balls ups like that all the time and take advantage of the situation.
C
Are you eligible to upgrade: No
When does your O2 contract end: Jan '10
How much do you pay per month: £35
Just tried the upgrade page on my O2, and it didn't work for me. Just told me I wasn't eligable.
When does your O2 contract end: Jan '10
How much do you pay per month: £35
Just tried the upgrade page on my O2, and it didn't work for me. Just told me I wasn't eligable.
Did you upgrade from the iPhone to the iPhone 3G?
Maybe this is the theme where the mistakes are being made?
Am I going to the right site then?
I log into My O2. Go to the shop and then hit upgrade online.
Get the text sent to my phone, and then enter it.
"Sorry, you're not elligable message" pops up
Try again, and the waiting whirlygig shows up on a grayed out page, then it times out and tells me that O2 can't upgrade me online and I should call customer services.
Is there anything different you guys are doing?
I log into My O2. Go to the shop and then hit upgrade online.
Get the text sent to my phone, and then enter it.
"Sorry, you're not elligable message" pops up
Try again, and the waiting whirlygig shows up on a grayed out page, then it times out and tells me that O2 can't upgrade me online and I should call customer services.
Is there anything different you guys are doing?
I origanally had iPhone, launch day last year I upgraded to 3g and have now just ordered the 32gb White 3gs!
I think everyone should give it a shot!
R.Youden said:
I did. Had my 2g from day one (queued at Regent's Street for it), had my 3G on launch day. So it's not that as I can't upgrade.
this is the link i went to
https://upgrades.o2.co.uk/index.htm#getMPN
but i think it all comes down to whether or not you upgrade from 2G to 3G, and whether the O2 system is still viewing your contract start date as when you first got the 2G
I did. Had my 2g from day one (queued at Regent's Street for it), had my 3G on launch day. So it's not that as I can't upgrade.
when I phoned O2 they said I was not eligible, but when I emailed mycarewebform@o2mail.co.uk
they said yes and sent the link
might be worth your while emailing them
I just think O2's systems are in a complete mess - according to their "My O2" website, my upgrade eligibility isn't until 13th November 2010!
However, when I contacted them about it they replied as follows:
So, if you're lucky and they have the date wrong but earlier, you will probably be able to use their messed up systems to your advantage.
Are you eligible to upgrade: No
When does your O2 contract end: Jan '10
How much do you pay per month: £95-£100
bastards (o2)
i took the 3g on release last year. according to o2's criteria i should be able to upgrade 6 months early but they wont let me cos they wont apply the tiering system until october.
despite every single last bill being over 80 for the last 8 months.
When does your O2 contract end: Jan '10
How much do you pay per month: £95-£100
bastards (o2)
i took the 3g on release last year. according to o2's criteria i should be able to upgrade 6 months early but they wont let me cos they wont apply the tiering system until october.
despite every single last bill being over 80 for the last 8 months.
Wirelessly posted (iPod touch 32GB: Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)
If you regularly spend that much you'll be classified as a platinum member and eligible to upgrade 6 months early which would be July 10th this year. Give them a call...
oililymad said:
If you regularly spend that much you'll be classified as a platinum member and eligible to upgrade 6 months early which would be July 10th this year. Give them a call...