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The initial email I recieved after I placed the order contained a link directly to it. Check that email for the link. I think it's a custom link because it contains a RecieptID in it.

-Kevin

Quite right, Kevin! I'd forgotten all about that initial email, probably because it looked like just a receipt. But there it was in my old email. I checked it and mine shows "Issue with Order." I wonder if that's just because of the backorder status or if something else is going on. Guess I'll call them this week.

Thanks for your help (pointing out the obvious, that was apparently too obvious for me to figure out).
 
Argh. No matter what order number or ID I plug in, nothing shows up, yet when I called in last week, the CSR assured me there was nothing wrong w/ my order.

I'm not entirely convinced.
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Quite right, Kevin! I'd forgotten all about that initial email, probably because it looked like just a receipt. But there it was in my old email. I checked it and mine shows "Issue with Order." I wonder if that's just because of the backorder status or if something else is going on. Guess I'll call them this week.

Thanks for your help (pointing out the obvious, that was apparently too obvious for me to figure out).


Just a quick question: did you all place your order for Office 2008 online or did you mail in the order form? I mailed mine in and haven't received my email yet. I'm hoping you all placed your orders online so I won't be the odd man out.
 
Just a quick question: did you all place your order for Office 2008 online or did you mail in the order form? I mailed mine in and haven't received my email yet. I'm hoping you all placed your orders online so I won't be the odd man out.
IIRC, regardless of whether you filled out the upgrade form online or on a piece of paper, they still required you to snail mail some proofs of purchase or somesuch, no?

FTR, I mailed the goods in, but filled out the upgrade form online.
 
Quite right, Kevin! I'd forgotten all about that initial email, probably because it looked like just a receipt. But there it was in my old email. I checked it and mine shows "Issue with Order." I wonder if that's just because of the backorder status or if something else is going on. Guess I'll call them this week.

Thanks for your help (pointing out the obvious, that was apparently too obvious for me to figure out).

I was told that Issue with Order meant that everything was received, but the product was on backorder.

-Kevin
 
Just checked my status, which now shows an estimated ship date of 1/28/08 (today). It did not ship but it will be great if it is on its way soon.
 
Mine says 1/28/08 today too...yesterday it was 2/11/08, the day before 2/10/08, and a couple of days before that.....3/10/08. I think they're messing with us.
 
Mine says 1/28/08 today too...yesterday it was 2/11/08, the day before 2/10/08, and a couple of days before that.....3/10/08. I think they're messing with us.

I would also think they were playing dirty jokes on us had kbmb not posted about receiving his today. My shipping status seems to be a similar story, was 3/??/08, went down to 2/11/08, now 1/28/08.
 
You guys got me scared with the comments about emails (I never got that email), but I just checked my order status and my copy has already shipped!

However, I did get a scare with my $100 rebate, I got a letter in the mail stating I didn't include the cover of the product manual... I checked my submission and had the photocopy of the product manual there, so I knew I had sent it (unless it had fallen out of the envelope or something). But, sure enough, I called the 800 number and called them on it, and the woman I spoke to took less than two minutes to find my submission and tell me that they had apparently overlooked it, because she saw the cover, so, hopefully I'll get my $100 rebate in a week or so!
 
I would also think they were playing dirty jokes on us had kbmb not posted about receiving his today. My shipping status seems to be a similar story, was 3/??/08, went down to 2/11/08, now 1/28/08.

My status was changed yesterday to 1/28/08 but I checked this morning and it is back to 2/13/08.
 
My status was changed yesterday to 1/28/08 but I checked this morning and it is back to 2/13/08.

Mine is back at 2/13 as well. We should place bets on what day it will be tomorrow! My guess is 2/15.
 
Now the estimated shipping status reflects today's date, 1/29/08. It says it has not shipped so I guess I'll see what happens tomorrow.
 
And yet another change... Here is the latest. I'm not sure what to make of it.

Status: P
Status As Of: 1/30/2008
Ship Date: 2/27/2008
Shipping Carrier: MEDIA_MAIL_TRACKED
Tracking Number: No shipment tracking information is available.

First the status is not P rather than In Process. The ship date was bumped back, but the I believe the shipping carrier changed. I do not remember seeing Media Mail Tracked before today. Geez, I wish they could just let us know if we should be expecting it to arrive tomorrow or next month.
 
Mine says media mail tracked as well, but it also says shipping 1/30/08. I'm impressed with how unorganized all of this is.
 
My neighbor Melvin who dresses like a pirate, could start up an order fulfillment company and do a better job than whomever is doing this for Microsoft.
 
Super Suite Deal Question

I have lost my copy of the form I mailed in with my reference #. Without it is there any way to check the status of my order????????? Does anyone know???:confused:
 
I didn't receive the Expression Media for Mac

I just got my Office 2008 Mac in the mail today, but I didn't see the Expression Media for Mac which I was promised to get per the redemption form (I chose option 2 for Office Mac Home & Student + Expression Media).

Anyone else?
 
I just got my Office 2008 Mac in the mail today, but I didn't see the Expression Media for Mac which I was promised to get per the redemption form (I chose option 2 for Office Mac Home & Student + Expression Media).

Anyone else?

Join the club.

-Kevin
 
I have yet to receive any email from MS and yet I have received my rebate check and have been charged for shipping my version of Office 2008. I finally got fed up and called to check on my order. The reason it is taking so long to arrive (I was charged for shipping a week ago): they shipped it USPS. I'm so glad I was charged $7.55 for this service. I think this will be the last version of Office that I purchase (if, indeed, there are any future versions).
 
I just got my Office 2008 Mac in the mail today, but I didn't see the Expression Media for Mac which I was promised to get per the redemption form (I chose option 2 for Office Mac Home & Student + Expression Media).

Anyone else?

Me too. I called the Super Suite customer service # & they are having me ship it back, and they will then send a Home & Student with the Expression Media. They are sending a prepaid label to do this thru DHL. Geez! I don't know what the Expression is all about, or if it's worth the trouble, but I'm in no rush to use Office, so I may as well have the extra items.
 
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