Basically I purchased a new 2.0ghz alu macbook 3 days ago, its my first ever mac so I was pretty excited. Got it home and noticed the Keys were slanted and the battery cover was loose, like rattling! So I took it back the next day £950 quid for a laptop I expect perfection. They replaced it and I got the new one home, Turned it on and as soon as the white screen appeared I instantly noticed a Dead pixel! so I went straight back to the apple store and showed them. They apologised and brought out a new one. I asked to check it and when I turned it on another dead pixel!! So they took back that one and brought out another new one. This time Battery Cover was fine, no dead pixels, but then I noticed two noticable scratches near the keyboard. Almost like someone had taken a bit of sand paper and rubbed it on various spots. Soo... they took that back and I now have my 5th. I am lost for words at how ridiculous the whole situation is I've never had this issue with any PC's. They didnt offer me any sort of compensation for my wasted time and effort and no explanation. So much for "it just works" All said and done this is an amazing laptop and Leopard pleasantly suprises me daily, just leaves a bit of a bitter taste in the mouth and makes me wonder how long this one will last! My advice, dont be afraid to return something no matter how small the detail because it will constantly annoy you until your warrantee runs out. Do you think it's worth emailing apple about this? or am I flogging a dead horse! Thanks for listening this is my first post!