So you've been through 5 new macbooks? Sometimes I just find these stories hard to believe.
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On My 5th Alu Macbook in 3 days!!!
- Thread starter Jambosive
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So you've been through 5 new macbooks? Sometimes I just find these stories hard to believe.
LOL like Sony and Lenovo don't have quality problems, why is Apple always beating these companies in satisfaction ratings?
Why? OS X is a big reason. QC has gotten worse the last few years. Anyone who has owned Mac for number of yrs will admit that. Lenovo and Sony are well built (comparing their same priced laptops as Apple's----not their cheap ones).
Dude. "English guy ... laptop nivana". I totally wish Jon Ive looked at these posts. That's fricking hilarious.
I read a lot of these posts on various topics (yes, I probably should go get a life), but your couple of posts here have made me laugh out loud more than any other. You write well, and you are very funny. Thanks for the smile.
Wow. Sorry to read that you've had such trouble. You've been lucky on the PC side of things - I had something similar happen to me when buying a series of Sony Vaio notebooks a couple years ago. Bad backlights, entirely dead screens, multiple dead pixels and a dead fan, across 4 different notebooks. After the 1st replacement, the store (FutureShop in Canada) claimed the manufacturer had to deal with the defects, and I spent the next 3 months sending my machines to Sony via UPS.
In your case, I'd suggest contacting Apple support about the matter. I used to work as a salesperson and tech for a Mac retailer in Canada, and having an open ticket with Apple on an issue often helped us to push through the red tape.
Macs are good machines in general (as I'm sure people say the Sony's are - lol). It sounds as though you're having a string of bad luck, although I do find it disturbing that there were that many defects. 1st release issues?
I got one like this. It was perfect-- then it locked up 7 times in 4 days, I got a replacement. No dead pixels, good battery cover, or dents or scratches, but the superdrive sounds really "grind-y." Not too worried about it though. It worked when installing WoW (9 discs total), and it will be gone as soon as some site puts out an all inclusive superdrive-to-2nd-HDD mod kit. haha. Also, old one had 9C89, New one has 9C8C... both look the same.
I love mine and I have the 2.4. I had the 2.0 and it had minor issues, but I figured if I had to live with this, I want it perfect. I also wanted the 2.4 and I am very happy.
I wonder if the issues are isolated to some areas? My issues again were very minor, but I also wanted the 2.4, some I used those minor issues to upgrade also (and the backlit keyboard works perfect for work and projects).
I wonder if the issues are isolated to some areas? My issues again were very minor, but I also wanted the 2.4, some I used those minor issues to upgrade also (and the backlit keyboard works perfect for work and projects).
Cheers mate!! I am english too... although when I speak there are less dramatic pauses.
Its true!! I'll post pics of all the reciepts if you like, it was like a ticker tape parade in the apple store that day. I was passing them back macbooks quicker than they could scan and print them. It was quite emotionally draining!
Two of the replacement MacBook they sent me had problems. I can see the OP going through 5.
Three
First one 2.0 had a crappy, washed out screen.
Second 2.4 had slanted keys.
Third 2.4 wouldn't play nice with my LCD display.
Finally said, frak it, got a MBP, and it's been flawless in every respect. When I count up the time I spent driving to the apple store, waiting for the appointments, and waiting on the stools, I spent more money in my time than I did on the upgrade to the MBP.
Crapheads at OKC Applestore charged me $169 restocking fee last time around, even though I had it documented machines were not working properly. SJobs@apple.com is getting an email.
First one 2.0 had a crappy, washed out screen.
Second 2.4 had slanted keys.
Third 2.4 wouldn't play nice with my LCD display.
Finally said, frak it, got a MBP, and it's been flawless in every respect. When I count up the time I spent driving to the apple store, waiting for the appointments, and waiting on the stools, I spent more money in my time than I did on the upgrade to the MBP.
Crapheads at OKC Applestore charged me $169 restocking fee last time around, even though I had it documented machines were not working properly. SJobs@apple.com is getting an email.
I agree. For the premium you have to pay for Apple products, keep returning them until you get one that's perfect. Don't reward Apple for trying to increase profit margins by cutting QC. Return defective Apple products until you get one that's perfect... If more people did that, it would teach Apple a lesson.
+1.
I don't know why some would accept some defects in their computers. Would Apple accept $10 less than the asking selling price? I don't care if some call me "anal." The fact is it's my money and I'm prepared to part with it only if I'm satisfied with the product I'm buying.
Right but Apple's QC is better than their competition. And OSX doesn't mask up QC problems. If the quality of my laptop is crappy, why is the software going make me feel any better.
Same here... 5. Magic number 5 seems to be ok, but now I'm paranoid. The HDD on the previous one started getting noisier after a couple of weeks... Will this do the same?!?!
It would've been nice tho to just walk away after the first trip to the store and be done with it.. The macbook itself is an awesome machine. I'm glad I waited. But the whole experience just didn't rise up to what everybody's been saying about Apple...
It would've been nice tho to just walk away after the first trip to the store and be done with it.. The macbook itself is an awesome machine. I'm glad I waited. But the whole experience just didn't rise up to what everybody's been saying about Apple...
If everything else is good, call applecare and have them ship you a frakkin hard drive.
The HDD problem was just ONE of the issues my previous one had, and when that happened they just replaced the whole machine. but yes, if my HDD ever kicks the bucket i'll get a replacement from Apple.
Apples quality control is still the best in the industry. And so is their customer service.
Any other company would have laughed at you over 1 dead pixel. The law is a minimum of 5 dead pixels.
I have not noticed there quality control getting severely worse than what it was. The reason for the influx of these posts is because there marketshare is going up at a rate of 50% per year.
Any other company would have laughed at you over 1 dead pixel. The law is a minimum of 5 dead pixels.
I have not noticed there quality control getting severely worse than what it was. The reason for the influx of these posts is because there marketshare is going up at a rate of 50% per year.
knocking on wood
Customer service has been good to me personally, but I know people who haven't had good service from them. I guess that can be said for all companies. On QC, I disagree. I think their QC has drastically dropped lately.
I'm surprised Apple allows some people (because they don't allow this for everyone) to return their computer for one dead pixel. Their written policy I think says numerous dead ones (5 or more?) qualify for a replacement. I read it about 6 months ago so sorry if I have the number wrong.
I have owned
1 1994 145b powerbook
1 2001 400mhz Titanium PB
1 2001 500mhz Titanium PB
1 2002 667mhz Ti PB
1 2003 1ghz Ti PB
1 500mhz iBook
1 1ghz 12" iBook
1 1.33ghz 14" iBook
1 1.42ghz 14" iBook
1 1.5 12" PB combo
1 1.5ghz 12" PB superdrive
1 366mhz clamshell iBook
These are the laptops I've owned off the top of my head. I have never had any major issues with any of my Apples and I have never owned a PC. I also have owned an array of Mac desktops with the last being a G5 Powermac dual core 2.0 (last revision) which I am on now.
I returned the 2.0 Al book for speed reasons for a 2.4 that had a strange glitch (not pixel problem) yesterday. The 2.0 had slanted keys but that wasn't bothering me.
The second 2.4 al macbook I got yesterday is beachballing. It beachballed at start up asking me how I wanted to transfer information to my new mac!
Guess this is going back, too. I am wondering if it is the hard drive.
1 1994 145b powerbook
1 2001 400mhz Titanium PB
1 2001 500mhz Titanium PB
1 2002 667mhz Ti PB
1 2003 1ghz Ti PB
1 500mhz iBook
1 1ghz 12" iBook
1 1.33ghz 14" iBook
1 1.42ghz 14" iBook
1 1.5 12" PB combo
1 1.5ghz 12" PB superdrive
1 366mhz clamshell iBook
These are the laptops I've owned off the top of my head. I have never had any major issues with any of my Apples and I have never owned a PC. I also have owned an array of Mac desktops with the last being a G5 Powermac dual core 2.0 (last revision) which I am on now.
I returned the 2.0 Al book for speed reasons for a 2.4 that had a strange glitch (not pixel problem) yesterday. The 2.0 had slanted keys but that wasn't bothering me.
The second 2.4 al macbook I got yesterday is beachballing. It beachballed at start up asking me how I wanted to transfer information to my new mac!
Guess this is going back, too. I am wondering if it is the hard drive.