The T&C's are just standard speil, not to be taken seriously really
You see, this is the part of it all I hate more than anything. The fact they can put all sorts of restrictive stuff into their contract, and then tell everyone 'don't worry, its not really that serious, we're not really gonna tell you off if you use youtube, or go a little over the fair usage'.
The fact that its in a contract which we have to legally sign tells me otherwise. Its perfectly serious, and if its not to be taken seriously then don't include it in the contract.
I'm not putting up with customer services telling me to not worry about it, when orange are within all right to do me over with the slightest touch of spotify if they really wanted to.
Its like renting a hotel room out, and it says in the contract signing that you're 'not allowed access to any of the rooms facilities such as the tv, bathroom, phone, room service, windows, drawers etc' and then being told by the hotel manager, 'oh don't worry about that, we don't enforce that, we never tell anyone off for using it, but we put it in our contract anyway so that can legally ruin you if we want to'.
sorry, but that was a rant that really needed to come out.