Laptop ordered from Apple.com on 12/22. Extra money paid for "Next Day Shipping." Receipt says unit should ship in 1 - 3 days and be delivered between December 29 and January 3. First call to Apple: "I paid for next day shipping." "Yes, but your computer is a special order, we have to build it from the ground up." "But I paid for next day shipping." "Yes, but we don't keep special order units in stock. We need to build it before we can ship it." "But I paid for next day shipping. That's pretty much it isn't it? You said I could get next day shipping if I pay extra, I paid extra, and I'm not getting it the next day." "Because we need to build it." "So, what is 'next day' about the shipping." "When it ships, it will go Federal Express." "So, next day shipping means that when you get around to shipping it, you'll send it overnight?" "Yes." Shipping notice comes on 12/26. Estimated delivery date: 12/29. Second call to Apple. "I paid for next day shipping on 12/22. The unit shipped on 12/26, but it says it wont be delivered until 12/29." "Yes, it has to come from China." "Sure, but why does it say 'next day shipping' if it was shipped the next day or delivered the day after it was shipped?" "We needed to build the unit special order. Special orders can't ship in a day." "But I paid for next day shipping. Apple's website has an option for next day shipping. People assume 'next day' means 'next day'." "Yes, but the unit is coming from China. It's the next business day." "It shipping on 12/26. What is the next day after 12/26." "It's . . ." "12/27. 12/27 is the next day after 12/26, right?" "Yes." "But I'm not going to get my unit until 12/29. That's not the next day, is it?" "No." "This is pretty easy stuff isn't it? Next day means next day. It's nice to know that Apple is the new Microsoft."