OS Sierra 10.13 error after installing

[stuart2102]

The point of the command you show in the last screenshot was to see if the program actually works or gives the "Permission denied" error message. The program works so now you can proceed to the next command:

/Volumes/flashdrive/testdir/Payload/usr/local/sbin/smartctl -x /dev/disk0 > /Volumes/flashdrive/results0.txt

Oh my i made a mistake i miss read the message i thought its was already ok so excited to pull out the usb but after pull out i read it back the result it was UNABLE TO FIND so i read back command and there was a missing letter "s" on the word "Volumes" i put only" Volume" tsk tsk tsk i already pulled out the usb, what should i do? Oh i think the files are ok in my usb ill send it here now, uhmm i think its PASSED but i haven't seen the cable error

 

[treekram]

Oh my i made a mistake i miss read the message i thought its was already ok so excited to pull out the usb but after pull out i read it back the result it was UNABLE TO FIND so i read back command and there was a missing letter "s" on the word "Volumes" i put only" Volume" tsk tsk tsk i already pulled out the usb, what should i do? Oh i think the files are ok in my usb ill send it here now, uhmm i think its PASSED but i haven't seen the cable error

The reports are complete so you were able to complete the instructions successfully. In the report, there are no CRC errors and CRC errors are what typically indicate a cable problem. I will need more time to examine the report and then I can give a recommendation.

 

[stuart2102]

The reports are complete so you were able to complete the instructions successfully. In the report, there are no CRC errors and CRC errors are what typically indicate a cable problem. I will need more time to examine the report and then I can give a recommendation.

Im just wondering why it happens during downloading updates? Is my OS downloading was corrupted before its installated? But i made a lot of downloads never been corrupted or just it happens when i downloaded the OS update that it was corrupted due to my slow internet connection will ever since i have my macbook our internet is always slow and OS update never had a problem in my macbook after it was installed just only now and i think more than 2yrs ago but as you said that time 3rd party concern bcoz i was able to use SAFE MODE but now its a different way

 

[treekram]

In looking at the report, there is nothing to indicate that the drive is failing. As I mentioned before, this does not mean that the HDD doesn't have a problem, but it is less likely. I also see that for an older drive, it hasn't been used too heavily - on average it's been on about 4 hours a day. One thing the report says is that the computer probably gets moved around when it is on (and not sleeping). The "free fall sensor" count is 724, but according to the report, this number is OK. If you need to move the computer, close the cover, wait and few seconds until the smal rectangle light on the right side of the computer starts going on and off and then move the computer. The information in this report records events since the HDD came out of the factory so I don't know if the events are recording what you did or a previous owner did so this is just some advice.

The only other thing I notice is that showed temperature events from Jan. 2 and Jan. 3, 2018. When I run the program on my disks, I see dates that are from that day or the previous day. So this tells me that its likely that the date is not set properly (or it stopped recording temperature events on Jan. 3, 2018). Do you know if your battery is OK? Do you know if your date-time was set correctly?

So where do you go from here?

As I mentioned earlier, you should really try to get a backup of your disk. If you are not able to get an external HDD (or an internal HDD with a USB enclosure), you need to make the decision as to whether or not to try to work with the disk and possibly lose data or wait until you can get a disk to do a backup.

Also as I mentioned earlier, your "Macintosh HD" is grayed-out and you confirmed that. I asked if the disk is encrypted but you didn't answer the question. Do you have an encrypted disk? If it's encrypted when the computer was working properly, it should have ask you for a password to unlock the disk and then you would get the login screen. If you don't have an encrypted disk, then there's some problem with "Macintosh HD" because it should not be grayed-out.

One thing you can do is try to run the Apple Hardware Test. Make sure the computer is off and then turn it on while pressing (hold it down until something appears on the screen) the 'D' key. There's information on this at:
https://support.apple.com/en-us/HT201257

You should run the extended tests. It could some time (maybe a few hours depending on how much memory you have). Report any problems it detects.

So try to run the Apple Hardware Test and make a decision as to whether you want to wait to do a backup or move forward and risk losing data.

At this point, it's difficult to determine the cause of why the computer has problems after updates. I don't think it's a corrupted download because the way that Apple bundles the software, I think they do a verification check of the software before doing an update. I know you saw that people with cable problems have the crossed-out circle but there have quite a few different problems that have shown up because of a bad cable. Also, the question of a bad cable and bad HDD really needs to be checked thoroughly because if either of these are bad, even if it's bad only once in a while, you're never going to fix your problems.

 

[stuart2102]

My na

In looking at the report, there is nothing to indicate that the drive is failing. As I mentioned before, this does not mean that the HDD doesn't have a problem, but it is less likely. I also see that for an older drive, it hasn't been used too heavily - on average it's been on about 4 hours a day. One thing the report says is that the computer probably gets moved around when it is on (and not sleeping). The "free fall sensor" count is 724, but according to the report, this number is OK. If you need to move the computer, close the cover, wait and few seconds until the smal rectangle light on the right side of the computer starts going on and off and then move the computer. The information in this report records events since the HDD came out of the factory so I don't know if the events are recording what you did or a previous owner did so this is just some advice.

The only other thing I notice is that showed temperature events from Jan. 2 and Jan. 3, 2018. When I run the program on my disks, I see dates that are from that day or the previous day. So this tells me that its likely that the date is not set properly (or it stopped recording temperature events on Jan. 3, 2018). Do you know if your battery is OK? Do you know if your date-time was set correctly?

So where do you go from here?

As I mentioned earlier, you should really try to get a backup of your disk. If you are not able to get an external HDD (or an internal HDD with a USB enclosure), you need to make the decision as to whether or not to try to work with the disk and possibly lose data or wait until you can get a disk to do a backup.

Also as I mentioned earlier, your "Macintosh HD" is grayed-out and you confirmed that. I asked if the disk is encrypted but you didn't answer the question. Do you have an encrypted disk? If it's encrypted when the computer was working properly, it should have ask you for a password to unlock the disk and then you would get the login screen. If you don't have an encrypted disk, then there's some problem with "Macintosh HD" because it should not be grayed-out.

One thing you can do is try to run the Apple Hardware Test. Make sure the computer is off and then turn it on while pressing (hold it down until something appears on the screen) the 'D' key. There's information on this at:
https://support.apple.com/en-us/HT201257

You should run the extended tests. It could some time (maybe a few hours depending on how much memory you have). Report any problems it detects.

So try to run the Apple Hardware Test and make a decision as to whether you want to wait to do a backup or move forward and risk losing data.

At this point, it's difficult to determine the cause of why the computer has problems after updates. I don't think it's a corrupted download because the way that Apple bundles the software, I think they do a verification check of the software before doing an update. I know you saw that people with cable problems have the crossed-out circle but there have quite a few different problems that have shown up because of a bad cable. Also, the question of a bad cable and bad HDD really needs to be checked thoroughly because if either of these are bad, even if it's bad only once in a while, you're never going to fix your problems.

My battery is ok as far as i know i set my date properly same time on my fon and watch, about encryption my hdd, i never recall i turn it on my vault i know its not a good practice because if i forgot my password im screwed, will il run the hardware test if what will be the result, by the way when i visit the link for HARDWARE test it says there that " if my mac was introduced before June 2013 follow this? Mine was model year 2012 but it arrived in my hand from purchase on Feb 2013 and that time i started to use it

 

[treekram]

Apple made the diagnostic procedure dependent on the model, not when it was produced. I have the same model 2012 MBP which was produced in late 2015, and it uses the Apple Hardware Test. For my MBP, it uses the Internet to get the diagnostic software. I just tried on my 2012 Mini and it doesn't work. So it may or may not work for you. It would helpful to run diagnostics but it isn't critical.

 

[stuart2102]

Apple made the diagnostic procedure dependent on the model, not when it was produced. I have the same model 2012 MBP which was produced in late 2015, and it uses the Apple Hardware Test. For my MBP, it uses the Internet to get the diagnostic software. I just tried on my 2012 Mini and it doesn't work. So it may or may not work for you. It would helpful to run diagnostics but it isn't critical.

Heres my HARDWARE TEST from my macbook pro it seems no trouble at all, so what's next to this sir?

 

[treekram]

Have you decided if you're going to wait to try to get an external HDD (or internal HDD with an enclosure)? As I mentioned earlier, there is a risk that you may lose data and you minimize that risk if you can do a backup. There may already be a problem as the "Macintosh HD" should not be greyed-out in Disk Utility.

If you are going to proceed, you need to go into Recovery again and then open the Disk Utility app. If you press Command and "2" key together, your "Apple HDD ..." should appear as the first item on the top left. Select this item and see if you can press the "First Aid" button at the top. If you can, then a dialog box will appear - press the "Run" button. Wait for the process to complete. If there are problems, press on the arrow next to "Show Details" and take a picture and post it. If there are problems, we need to wait to understand what the problem is.

If there are no problems, press the "Done" button and see if the "Macintosh HD" is now black (not grey). If it is grey, see if you can run First Aid as was done in the previous paragraph. If you can run First Aid and there are problems, take a picture and post it.

If "Macintosh HD" is still gray (whether or not you run First Aid or not), make sure it's still selected and Press the "Mount" button at the top. See if "Macintosh HD" is able to be mounted. If it was able to be mounted, it should now be white if it is selected or black if you select another item on the list at the left. I'm not sure if a dialog box will appear if it cannot be mounted. If you have a problem and a dialog box appears and "Show Details" turns up, press on the arrow and take a picture of what appears and post it.

If you see that "Macintosh HD" is not grey any more I would copy important files before trying to boot. You would need an external HDD (doesn't have to be empty, it just has to have enough space to fit the files you want to copy) or you can use a flash drive. You need to know how much space your important files would take and if it could fit on a flash drive or HDD that you have. Doing this requires using the Terminal app in Recovery so it's not a user-friendly method.

 

[stuart2102]

Have you decided if you're going to wait to try to get an external HDD (or internal HDD with an enclosure)? As I mentioned earlier, there is a risk that you may lose data and you minimize that risk if you can do a backup. There may already be a problem as the "Macintosh HD" should not be greyed-out in Disk Utility.

If you are going to proceed, you need to go into Recovery again and then open the Disk Utility app. If you press Command and "2" key together, your "Apple HDD ..." should appear as the first item on the top left. Select this item and see if you can press the "First Aid" button at the top. If you can, then a dialog box will appear - press the "Run" button. Wait for the process to complete. If there are problems, press on the arrow next to "Show Details" and take a picture and post it. If there are problems, we need to wait to understand what the problem is.

If there are no problems, press the "Done" button and see if the "Macintosh HD" is now black (not grey). If it is grey, see if you can run First Aid as was done in the previous paragraph. If you can run First Aid and there are problems, take a picture and post it.

If "Macintosh HD" is still gray (whether or not you run First Aid or not), make sure it's still selected and Press the "Mount" button at the top. See if "Macintosh HD" is able to be mounted. If it was able to be mounted, it should now be white if it is selected or black if you select another item on the list at the left. I'm not sure if a dialog box will appear if it cannot be mounted. If you have a problem and a dialog box appears and "Show Details" turns up, press on the arrow and take a picture of what appears and post it.

If you see that "Macintosh HD" is not grey any more I would copy important files before trying to boot. You would need an external HDD (doesn't have to be empty, it just has to have enough space to fit the files you want to copy) or you can use a flash drive. You need to know how much space your important files would take and if it could fit on a flash drive or HDD that you have. Doing this requires using the Terminal app in Recovery so it's not a user-friendly method.

Yes if this is the only way that my macbook will be back in action again, then yeah ill buy maybe external HDD, so for i will be doing first the last dianose and what's the result decide me to purchase ang back up hdd right?

 

[treekram]

Your MacBook Pro might be able to work without the external HDD. But if you have one, you can make a backup now so that if something goes wrong, there's a better chance of recovering your data.

Right now, your "Macintosh HD" is grey which means that it can't be mounted. The steps I have in post #33 may enable it to be mounted or it may make things worse. So if you have a backup of what you have now, there may be a different procedure (which would require a working computer - you wouldn't be able to do it on yours until it's running correctly) which may be able to recover data from the backup but maybe not from your "Macintosh HD" if you do the steps I have in post #33. When you're dealing with a disk that has a problem with it, you don't know for sure if what you do is going to make things better or worse but you need to do something.

 

[stuart2102]

Your MacBook Pro might be able to work without the external HDD. But if you have one, you can make a backup now so that if something goes wrong, there's a better chance of recovering your data.

Right now, your "Macintosh HD" is grey which means that it can't be mounted. The steps I have in post #33 may enable it to be mounted or it may make things worse. So if you have a backup of what you have now, there may be a different procedure (which would require a working computer - you wouldn't be able to do it on yours until it's running correctly) which may be able to recover data from the backup but maybe not from your "Macintosh HD" if you do the steps I have in post #33. When you're dealing with a disk that has a problem with it, you don't know for sure if what you do is going to make things better or worse but you need to do something.

Honestly i have a trauma of using external drive us back up, i have one before but it was damaged i dnt know what happens i just making transferring data and decided to stop it right away when i realize it was not the right one but to my surprise my external drive stop and is no longer functioning until now, its a WD brand, and in my thought how did it happen that im very careful on handling HDD specially it external everytime i use it i need not to moved it from the location, anyways i need to buy new 500gb coz i spent years on downloading videos and other files and i dont want to loose it, but yeah speaking of back up if thats the case as what i understand in order to backup my files i need another working macbook pro to get all files from my defective macbook?

 

[treekram]

What I am saying is that if the steps I have in post #33 can't fix the problem of "Macintosh HD" showing in grey (it can't be mounted), you will need to run an app that has to be run from a working Mac. But the steps may also make it more difficult for that app to recover files. If you have a backup then that app may find it easier to recover files because it was done before the steps taken in post #33.

You can do a backup of your disk in Recovery mode. It's not a Time Machine backup - it's a different method of backing up.

If you use a HDD as backup, it should be reliable, but all electronics can fail. Also, the more a HDD is used, the more likely it is to fail. The first Mac I owned had a HDD that failed in months. I also have HDD's that are over 10 years old that still work.

 

[stuart2102]

What I am saying is that if the steps I have in post #33 can't fix the problem of "Macintosh HD" showing in grey (it can't be mounted), you will need to run an app that has to be run from a working Mac. But the steps may also make it more difficult for that app to recover files. If you have a backup then that app may find it easier to recover files because it was done before the steps taken in post #33.

You can do a backup of your disk in Recovery mode. It's not a Time Machine backup - it's a different method of backing up.

If you use a HDD as backup, it should be reliable, but all electronics can fail. Also, the more a HDD is used, the more likely it is to fail. The first Mac I owned had a HDD that failed in months. I also have HDD's that are over 10 years old that still work.

Heres my screen shot still my Macintosh HD is still grey but can be mounted but need my password to unlock it do i proceed and put my password to unlock the disk? But why need password? I never recall i put password on it, is the password that im going to use for this is my log.in password in my homescreen that i used everytime i ask password?

 

[treekram]

I mentioned earlier that there were two reasons why "Macintosh HD" would be greyed-out. One reason would be that there was a problem with the HDD. The other was that it was encrypted. I asked if the disk was encrypted. You said it wasn't. I could have asked you to take the 2nd screenshot you have and that would have told me the disk was encrypted. But I thought that it would be easier to just ask you if it was encrypted.

I searched the web and it says that you can set up a user who would not be required to supply the disk password (the one it's asking for in your 3rd screenshot) but just the regular password. I was not aware that you could do that. So if you had somebody setup the computer previously or the previous owner set it up that way and created your account for you, that's what could have happened. You can try entering your regular password and see if that unlocks the disk. Or, if you know who setup the computer or who the previous owner was, they may know the password. You can also try obvious passwords ("password", etc.).

If, after a few tries, you cannot find the correct password, I would try booting the computer normally and see if you have the same problem you had originally. If you do have the same problem, you can try:
1) Boot into safe mode.
https://support.apple.com/en-us/HT201262

2) Try logging in as the Guest User.

If these do not work, then you would need to try another operation which could be risky and so you would need to decide again if you want to proceed without backup or not. I should have mentioned earlier, for a backup you would need a disk that is the same size or bigger than your internal disk (500GB). Based on what I see from my computer, the backup would probably take 10-12 hours.

 

[stuart2102]

I mentioned earlier that there were two reasons why "Macintosh HD" would be greyed-out. One reason would be that there was a problem with the HDD. The other was that it was encrypted. I asked if the disk was encrypted. You said it wasn't. I could have asked you to take the 2nd screenshot you have and that would have told me the disk was encrypted. But I thought that it would be easier to just ask you if it was encrypted.

I searched the web and it says that you can set up a user who would not be required to supply the disk password (the one it's asking for in your 3rd screenshot) but just the regular password. I was not aware that you could do that. So if you had somebody setup the computer previously or the previous owner set it up that way and created your account for you, that's what could have happened. You can try entering your regular password and see if that unlocks the disk. Or, if you know who setup the computer or who the previous owner was, they may know the password. You can also try obvious passwords ("password", etc.).

If, after a few tries, you cannot find the correct password, I would try booting the computer normally and see if you have the same problem you had originally. If you do have the same problem, you can try:
1) Boot into safe mode.
https://support.apple.com/en-us/HT201262

2) Try logging in as the Guest User.

If these do not work, then you would need to try another operation which could be risky and so you would need to decide again if you want to proceed without backup or not. I should have mentioned earlier, for a backup you would need a disk that is the same size or bigger than your internal disk (500GB). Based on what I see from my computer, the backup would probably take 10-12 hours.

Here is my screen shot i was able to unlock my Macintosh so is this the indication that i need to have my external drive now to copy all my MacBook pro files as backup? Or i will click first "First Aid" to verify whats going on? By the way is WD hdd portable external drive is still can be top on the list to choose? mine before is WD who just served for almost 2yrs seldom i used after 2 yrs it dies

 

[treekram]

That's good that you can unlock "Macintosh HD".

It's possible that having an encrypted drive contributed to the problem you had with the update. If you don't need encryption I would suggest removing it. You can decrypt the disk but that's the operation I would consider risky - the risk isn't high but there is a risk. That's why I would suggest backing up the data before decrypting the drive.

There are only 3 HDD manufacturers left - WD, Seagate and Toshiba. I would buy one of those three brands if you're buying an external HDD. I see that customer reviews of Seagate are not as good as that of WD. But I have a lot of Seagate and they work fine. So between those 3 companies, I would look for the one that has a good price.

I'm looking at the Amazon US site and it appears that WD, Seagate and Toshiba don't have 500GB external drives anymore - so if that's the case where you buy, you would need to get a 1TB drive. I would not get 750GB unless you can get a good price. If you're thinking of getting a used drive - it's difficult to know if the drive is any good or not unless you can do testing of it but that requires some work to do.

You can also get an internal HDD and then buy an external USB enclosure but if you buy the internal at the regular prices, there's not much benefit, price-wise to doing this. In fact, a lot of times an internal HDD can cost more than an external HDD. But here in the US at least, it's common for people to sell overstock internal HDD's or internal HDD's that they have taken out of unsold computers. In that case, you might save a little money in buying the internal HDD and then buying the enclosure.

So when you're ready to do a backup, just post.

 

[stuart2102]

That's good that you can unlock "Macintosh HD".

It's possible that having an encrypted drive contributed to the problem you had with the update. If you don't need encryption I would suggest removing it. You can decrypt the disk but that's the operation I would consider risky - the risk isn't high but there is a risk. That's why I would suggest backing up the data before decrypting the drive.

There are only 3 HDD manufacturers left - WD, Seagate and Toshiba. I would buy one of those three brands if you're buying an external HDD. I see that customer reviews of Seagate are not as good as that of WD. But I have a lot of Seagate and they work fine. So between those 3 companies, I would look for the one that has a good price.

I'm looking at the Amazon US site and it appears that WD, Seagate and Toshiba don't have 500GB external drives anymore - so if that's the case where you buy, you would need to get a 1TB drive. I would not get 750GB unless you can get a good price. If you're thinking of getting a used drive - it's difficult to know if the drive is any good or not unless you can do testing of it but that requires some work to do.

You can also get an internal HDD and then buy an external USB enclosure but if you buy the internal at the regular prices, there's not much benefit, price-wise to doing this. In fact, a lot of times an internal HDD can cost more than an external HDD. But here in the US at least, it's common for people to sell overstock internal HDD's or internal HDD's that they have taken out of unsold computers. In that case, you might save a little money in buying the internal HDD and then buying the enclosure.

So when you're ready to do a backup, just post.

Ok ill post here tomorrow or next day if ive got my portable drive bcoz after buying i need this to format first into mac format drive and need to visit my friends house for me to use his macbook pro to format my external hdd, so for now i will exit my utility disk and get back tomorrow or day after tomorrow, here in the Philippines its pretty expensive buying electonics stuff so yeah ill try to compare either hdd plus usb enclosure vs portable external hdd price by the way if laptop internal drive can be use as backup up using dock usb possible?

 

[treekram]

OK. You should try doing a normal boot to see if that works and the other options for booting as I explained in post #39. You can do a backup in Recovery mode, but there are better backup methods available if the computer can boot.

 

[stuart2102]

OK. You should try doing a normal boot to see if that works and the other options for booting as I explained in post #39. You can do a backup in Recovery mode, but there are better backup methods available if the computer can boot.

I have this damage WD hdd before, is this a laptop hdd right? I try to open it from the case, Is it possible if ill buy laptop internal drive with a usb slot 3.0 and put on my WD casing? Just to save money if possible. And yeah still the same i cant access my macbook using normal boot same as before scenario that there will be message says my computer is restarting due to computer problem.

 

[treekram]

Unfortunately, for this model, the HDD doesn't have a standard SATA connector so you can't use it except as it is. You could re-use the case but it's a non-standard case so you could only use it with the drive from a similar My Passport external HDD model. Most people are concerned about taking the HDD out - either because it maybe cheaper than an internal HDD or because the electronics in the enclosure has gone bad. I had a couple of older external HDD's where this happened and the HDD itself was still good but the other case electronics went bad so they didn't work.

So did you try booting with safe mode and the guest user?

 

[stuart2102]

Unfortunately, for this model, the HDD doesn't have a standard SATA connector so you can't use it except as it is. You could re-use the case but it's a non-standard case so you could only use it with the drive from a similar My Passport external HDD model. Most people are concerned about taking the HDD out - either because it maybe cheaper than an internal HDD or because the electronics in the enclosure has gone bad. I had a couple of older external HDD's where this happened and the HDD itself was still good but the other case electronics went bad so they didn't work.

So did you try booting with safe mode and the guest user?

I try to acces safe mode by pressing SHIFT key after pressing the power button but didn't work i cant access, and also for GUEST USER it prompts me this message again the last time i did that after clicking the Restart button it hangs for the whole day giving me only white screen, so whats your advice on this?

 

[treekram]

So that type of guest user is of no use. Don't press restart - turn off by pressing the circle which has a line breaking through the top of the circle.

When you try safe mode, does the Apple logo appear with the progress bar at the bottom?

Are you able to get to the logon screen (it will say "Safe Boot" in red at the upper right of the logon screen)?

Do you have the same problem as with the regular boot or does something else happen?

 

[stuart2102]

So that type of guest user is of no use. Don't press restart - turn off by pressing the circle which has a line breaking through the top of the circle.

When you try safe mode, does the Apple logo appear with the progress bar at the bottom?

Are you able to get to the logon screen (it will say "Safe Boot" in red at the upper right of the logon screen)?

Do you have the same problem as with the regular boot or does something else happen?

I tried accessing the safe mode by using the command press "power button + SHIFT key" and wait for apple logo and let go the shift key but it didn't work still my MBP bring me to usual log in screen.

 

[treekram]

The instructions say turn on the computer, then press the shift key immediately after and hold it until the login window appears. On my MBP, in the upper right I see "Safe Boot" in red in the upper right next to the battery charge indicator. I think you screenshot doesn't show that part of the screen.

If you follow the instructions and "Safe Boot" doesn't appear, you should try the other shift key.

 

[stuart2102]

The instructions say turn on the computer, then press the shift key immediately after and hold it until the login window appears. On my MBP, in the upper right I see "Safe Boot" in red in the upper right next to the battery charge indicator. I think you screenshot doesn't show that part of the screen.

If you follow the instructions and "Safe Boot" doesn't appear, you should try the other shift key.

Yes i did that many times already use the other shift key and i wonder i wont work still this is what ive got on the screen tsk tsk tsk so what happens here?