Let me start out by saying that this is the second time I've (almost) been screwed by them, and that I should have learned my lesson the first time...I'm just interested to see if anyone else has had similar experiences with them. I ordered some RAM and a SuperDrive for an older PowerBook. I was very careful about making sure I picked the correct parts for my particular laptop (it was listed as compatible for both). I get it all, and to make a long story a little bit shorter, none of it works. The drive won't fit correctly, and all the computer will do is beep when I install the RAM. So, I fill out an RMA request on their web site, and they give me return information. In the RMA request, I'm very specific as to why I'm returning it, and that it's not because I don't want it, it's because what's listed on their site is not (and STILL is not) correct. Up until and including this point, I'm fine with it, whatever...doesn't work, they'll give me my money back, I'll order some place else, no big deal. A week or so later I check my credit card, and they've only applied a partial credit. I inquire as to why, and they explain that there's a restocking fee. I explain to them, once again, that I returned it because the descriptions on their web site are not accurate. So, once again, they apply another credit that I see a few days later. I take a look at it, and I'm STILL short $8. I contact them today to find out why and here's their response: You are missing $8.00 due to the price of the OWC Mercury SuperDrive dropping down to 89.99 from 97.99. Our prices are subjected to change on a daily basis. The refund amount is based on the current selling price on the day the refund was set up. If you go to our customer service page this is explained in the first paragraph. So I have to take an $8 hit because you dropped the price on something that I'm returning because you incorrectly listed it as working with my computer?!? I threatened to call Amex and they refunded the rest of it. I didn't even argue with them about the shipping charges; probably should have considering they sold me a bunch of stuff that wouldn't work. Sucky. I will not be ordering from them again, which is a shame because it really looks like they have a lot of cool stuff.