Other World Computing ... AWFUL.

[darwinian]

I've had some mixed experiences with OWC. Over about 8 years I guess, the majority have been fine. One or two were very poor, and I stopped using them for a couple of years or so (call it a time out). I tried them again recently and had a fine experience, but I think it's entirely possible to catch a customer service rep who (a) doesn't care or (b) is having a bad day or whatever. It happens to everyone, I think, from time to time. Every company seems to have this problem at some point, too.

While I agree that policies are stated, and customer should be aware of them, boy does it get tiring to be tracking down all that kind of info. Gives me yet another reason to buy local and from dealers whose policies are unambiguous and familiar.

 

[mgridgaway]

I've had good experiences with OWC on a number of occasions, but now I often just buy from Newegg because prices are typically cheaper and their RMA process is all online. I bought AData Ram for my iMac and it's worked perfectly since I got it and was about $10 cheaper than the stuff OWC sold at the time.

Still, I'm strongly considering buying a Newertech Guardian Maximus when I get the chance. Sans hard drives, of course... I can get them much cheaper on Newegg.

 

[dwsolberg]

I agree with what others have said. If everything goes smoothly, it's fine, but they have lousy customer service when something goes wrong. It's not that they're dishonest, but they do have this weakness. I've stopped ordering from them because of some issues I've had.

 

[z28z34waw]

This is my first real post on here but I have been floating around since December of 07 or Jan 08 before I bought my MacBook. Shortly after I got it I got the 4gb ram from OWC, no problems. Just tonight got the 320gb hd from them, after ordering it last saturday, again no problems. Also not a single problem switching it all out and transferring, thanks to all the info i've read on here beforehand

 

[yojitani]

I always felt that OWC was a little more pricey just because the advertise mac compatibility. The same parts, in my experience, could be ordered anywhere but without the reassurance, which in your case didn't work out.

 

[mgridgaway]

I always felt that OWC was a little more pricey just because the advertise mac compatibility. The same parts, in my experience, could be ordered anywhere but without the reassurance, which in your case didn't work out.

Bingo. That's the buzz word: "Mac Compatibility."

I've never met a hard drive that isn't compatible with a mac, and since switching to Intel, just about any appropriate Ram is compatible. Hell, with Patchburn, even CD drives are compatible.

Still, OWC offers some good options for external solutions, and their knowledge of macs in general is pretty helpful. Were I a first time shopper, I'd almost certainly choose OWC over Newegg, just to be sure.

 

[RedTomato]

Not getting into who's right or wrong here, but congrats to OWC for posting a reply to the OP on this thread.

 

[kamo]

I could not be happier with OWC. I ordered 4gb ram upgrade for my aluminum macbook, works perfectly despite rumors:

Blog post: http://soymint.com/node/5

 

[brop52]

I love their external drives and they were very accommodating with my MB RAM issues and RMAs (though Apple ultimately gave me a new computer with "Apple branded" RAM so they could research the issue with the third party RAM).

 

[leishan]

I get everything with www.transintl.com
The prices are always low, and the customer service is excellent.

Thanks for the link! These guys have pretty good prices!