Never had a problem with their customer service. Unfortunately, their products are a different story.
I have two external drive enclosures from OWC, one single-drive quad-interface and one double-drive triple-interface. The enclosures have worked flawlessly since I got them, and I'd recommend the enclosures enthusiastically except for the following:
The power bricks are complete crap. I've had to replace each one once -- they eventually stop producing enough current to spin the drives up. Both failed shortly after the warranty expired. Now, the double-drive enclosure's power brick is failing again. I haven't replaced it yet because the thought of sending yet another $25 to OWC for yet another defective power adapter is hard to swallow, but the drives inside the enclosure hold several important backups, so eventually I'll have to.
I have two external drive enclosures from OWC, one single-drive quad-interface and one double-drive triple-interface. The enclosures have worked flawlessly since I got them, and I'd recommend the enclosures enthusiastically except for the following:
The power bricks are complete crap. I've had to replace each one once -- they eventually stop producing enough current to spin the drives up. Both failed shortly after the warranty expired. Now, the double-drive enclosure's power brick is failing again. I haven't replaced it yet because the thought of sending yet another $25 to OWC for yet another defective power adapter is hard to swallow, but the drives inside the enclosure hold several important backups, so eventually I'll have to.