My Apple store did not want to swap out my 5 today for me to troubleshoot. The tech told me to buy a cheap router from Walmart and test that. I tried to show him all the graphs from Speedtest.net, but he had no interest in it whatsoever and didn't seem to listen to me. The poor wifi speed happened just outside the glass front of the store, so I rushed back in after having just been dismissed a minute earlier and he had already disappeared. Another employee called him for me and he came out said he was already punched out for the day, but would take care of me, whispered something to the scheduler girl about it having to be my router and said "sorry I have to go". The scheduler girl didn't say anything to me and I followed the dude to the front of the store thinking he was going to see my signal thing first hand and instead the guy hunched down and stormed out from the store and immediately exiting the mall without looking at me. WTF?!?! I went back into the store to the scheduler girl and she said "I don't have another opening for 50 minutes". I spent all of 5 minutes with the dude that wouldn't listen. I'm really upset about these geniuses and the fact I was talked to like I don't know what I am talking about (evidence in hand too they wouldn't even look at). I am an IT engineer and didn't appreciate how I was sized up. That guy just wanted to go home. Why the heck I was setup with someone at the end of their shift is impossible to fathom. I think I am going to complain to Apple corporate. Nothing is solved although I have a case # now.
I guess I go to Walmart and buy a cheap router now?