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People Who Left Devices at Apple Stores for Repair Can't Get Them Until Stores Reopen
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Their reluctance is that they already did that for a week. These are the customers that didn’t come in for a week (And were informed that they needed to come pick up their devices.) Should Apple Pay employees to sit around in the store and wait for these 10 people to maybe show up for the next month?
Fun bit of trivia, at least here in Ohio, key holders are quitting and not coming in at this point. Myself and the other key holders at my store are quitting today, which will force a shut down of our store.
You know, I was reading about Gamestop's position yesterday. My view is that they are not an essential business, however, given peoples need to be home, the lack of reading in todays society, and the addiction to video games today I can see their argument.
I don't consider liquor stores a necessity either. However, can you imagine if the millions of alcoholics suddenly had no access to hard liquor? They certainly don't require liquor stores for disinfecting supplies.
This essential/non-essential process is very difficult during this crisis.
Gamestop could say that. But what if they(government) say that and they(GS) weren't allowed to sell anything but what they say is essential to people working at home like keyboards and computer mice? Would they put up a fit? Probably.
I believe Pennsylvania is going to or already did shut down state run liquor stores. Mad scramble.
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Good for you! And bad.
So sorry to hear that you have to take a stance for you job but they certainly are not looking out for their employees with their "we are an essential business" stance.
I was just referring to another post and asked what would Gamestop do if they stayed open and were only allowed to sell "essentials" for working from home...like keyboards and computer mice?
They would throw a hissy fit.
Good luck and again, sorry you had to take such a measure.
Edit: What part of Ohio? I am actually from Norwalk, myself.
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You know someone is going to argue that yes, Apple should have people doing so because Apple is paying all of its employees for the first two weeks after the closures, right?
I'm actually shocked that argument hasn't already been exhausted yet.
On the flip side, order a new device now and you have 14 days starting from when the stores re-open to return it for a full refund. This might be months away here in Europe!
We have some great new MacBook Airs you can buy, with the amazing retina display and re-imagined Magic Keyboard.
Happy to ship you a new product but will hold onto your indefinitely.
¯\_(ツ)_/¯
Not sure if there is a great solution to this problem.
My state has a shelter in place order, so Apple couldn't even open their stores of the simple act of allowing people to return a product.
This really sucks for those with device problems that DON'T make the device unusable.
For everyone else, I guess the machine was too broken to work when you brought it in anyway, right?
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I am sure there will be people "renting" machines in the manner you suggest.
In our store, we finished every Mac repair over that weekend, and all iPhone repairs are done same day anyways so we didn’t have any still under repair.
These devices were ones that people hadn’t picked up for a few days or even sometimes weeks. We literally called every person leaving voicemails and emails but some people just didn’t come in. This article’s wording seems to brush over this paragraph. Of course there’s still going to be the people who never answer their phone or email, but them not getting their devices is on them in this scenario.
Well this makes me feel better. Totally understandable they need more time. I just hope if they can’t fix it, they contact me to send it back so I can still use it.
Depends where you are. That type of interaction is no longer permissible in many states.
But it's so much easier for some to blame Apple for everything ;-)
I'm not affected by this, but if I was I'd expect Apple to get the repair done and have it returned to me by courier, or to provide me with a new replacement - especially if the closure goes on for more than a few weeks.
The technicians could continue working in the closed stores, unless local rules prevent them from doing so.
The technicians could continue working in the closed stores, unless local rules prevent them from doing so.
Anyone that makes a living off their computer, laptop, or phone, should have a backup device. If not, then that's on them.
Very true. That's why I have to couch the bit about stepping up and taking personal responsibility with "assuming they're adults."
That wouldn’t be wise and would expose Apple’s employees.
But Apple could just mail the products to every customer. I don’t see the issue here.
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There are people working and studying with those devices...
And because those devices are so important, they should have been picked up when they were ready. Again, people need to do their part, step up, and take responsibility.
See post #86 up above.
There’s a lot of customer blaming in here for people not picking their devices up when contacted so let me balance this with my experience.
I dropped off my MacMini on Saturday 7th. It was completely dead so assumed the power supply was dead (again, second time in three months). Estimated pick up was Thursday 12th.
I saw Apple were closing stores starting on the 14th here but could not get through to the store when I tried on the 13th. They weren’t answering. When I tried again on the 14th there was just a message saying the store was closed and to go online. I then had a call from the guy who was working on the machine on Sunday 15th saying the store was closed and I couldn’t collect the machine until it reopened. No other options. No choice to have it shipped. Just suck it up. So not everyone with a machine stuck in limbo was ignoring calls to collect their machine.
The machine is my server that I use for hosting work and personal services.
I dropped off my MacMini on Saturday 7th. It was completely dead so assumed the power supply was dead (again, second time in three months). Estimated pick up was Thursday 12th.
I saw Apple were closing stores starting on the 14th here but could not get through to the store when I tried on the 13th. They weren’t answering. When I tried again on the 14th there was just a message saying the store was closed and to go online. I then had a call from the guy who was working on the machine on Sunday 15th saying the store was closed and I couldn’t collect the machine until it reopened. No other options. No choice to have it shipped. Just suck it up. So not everyone with a machine stuck in limbo was ignoring calls to collect their machine.
The machine is my server that I use for hosting work and personal services.
stores stayed open for 3 days calling all customers to come pick up their machines. not Apple's fault people didn't come get their ****. not a bad apple... its a bad customer.
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stores stayed open for 3 days calling all customers to come pick up their machines. not Apple's fault people didn't come get their ****. stop Blaming apple for lazy people
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stores stayed open for 3 days fixing all machines and calling all customers to come pick up their machines. not Apple's fault people didn't come get their ****. next time, they should just leave their machines outside the store for people to come pick up at their connivence.