Personalized iPads being delayed.

Abandapart82

macrumors member
Original poster
Sep 23, 2008
62
0
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Look at this email I just recieved from apple.


Dear Apple Customer,

Thank you for your recent iPad purchase at the Apple Online Store.

Althugh we strive to meet every delivery commitment, we regret to inform
you that your personalized iPad may be delayed until Tuesday, March 20.

We want you to experience the new iPad as soon as possible.
As a result, we're offering to expedite a replacement standard
non-personalized iPad for you on March 16.

If you ware interested in receiving the non-personalized iPad, please
reply to this email by 4:00 p.m. local time today, March 14,

If you choose to recieve the replacement iPad, you'll also receive an
email from FedEx with prepaid return labels.  Please use these labels to
return the personalize iPad.

We apologize for any inconvenience this has caused.  Thank you for your
business.

Sincerely,
The Apple Online Store.

Glad they offered a non-personalized iPad on day one if I want. Think I'll be going that route.
 

casavage

macrumors member
Nov 11, 2008
33
3
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Look at this email I just recieved from apple.


Dear Apple Customer,

Thank you for your recent iPad purchase at the Apple Online Store.

Althugh we strive to meet every delivery commitment, we regret to inform
you that your personalized iPad may be delayed until Tuesday, March 20.

We want you to experience the new iPad as soon as possible.
As a result, we're offering to expedite a replacement standard
non-personalized iPad for you on March 16.

If you ware interested in receiving the non-personalized iPad, please
reply to this email by 4:00 p.m. local time today, March 14,

If you choose to recieve the replacement iPad, you'll also receive an
email from FedEx with prepaid return labels. *Please use these labels to
return the personalize iPad.

We apologize for any inconvenience this has caused. *Thank you for your
business.

Sincerely,
The Apple Online Store.

Glad they offered a non-personalized iPad on day one if I want. Think I'll be going that route.

"If you ware interested...." Sounds like a 419 scam lol
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
Boy, do I feel stupid!

I received the same email. The headers say it is coming from Apple (bz.apple.com), but I'm unsure. They didn't ask for any information or to login anywhere. Oddly, my order has been stuck in preparing for shipment limbo, and the money was returned to my checking account this morning (the charge from Apple completely disappeared). However, checking the order status still shows the iPad preparing for shipment with an estimated delivery date of March 16. I'm very worried. The number in the subject line of the email makes no sense, either. It's not the order number. I stupidly replied to the email without thinking. I hope I didn't just get nailed by a scam. I didn't even notice the spelling error. Also, Apple always uses my name in emails, so I feel really stupid right now.
 

dball4

macrumors regular
Jan 1, 2010
156
4
Illinois
I received it as well and I haven't ordered an iPad yet, so it must be a scam, and that it also appeared in my spam folder.
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
Oh, yeah, I'm stupid.

Oh, snap! I looked up the original IP address (10.150.68.121), and it is NOT from Apple. It is, indeed, a scam. I wonder what they will get from someone replying to the message. I work 12 hour night shifts, and I was really tired when I woke up and saw the email, which is why I stupidly replied without thinking. I know better than that! Anyone know what they're up to with this? Surely the mere act of replying can't give them anything they can use unless one stupidly offers unsolicited information (which I didn't). I just said yes, I would like a non-personalized replacement.
 

DreamPod

macrumors 65816
Mar 15, 2008
1,135
62
"Dear Apple Customer," means it's a scam, Apple does not send emails starting with that.
 

protobiont

macrumors 6502a
Jul 6, 2010
625
118
So, I wonder how they got your email(s) and targeted likely iPad preorderers.

----------

Also, how would the scam work? Surely you wouldn't ship back the personalized iPad before receiving the normal one...

----------

Oh, snap! I looked up the original IP address (10.150.68.121), and it is NOT from Apple. It is, indeed, a scam. I wonder what they will get from someone replying to the message. I work 12 hour night shifts, and I was really tired when I woke up and saw the email, which is why I stupidly replied without thinking. I know better than that! Anyone know what they're up to with this? Surely the mere act of replying can't give them anything they can use unless one stupidly offers unsolicited information (which I didn't). I just said yes, I would like a non-personalized replacement.
Keep us posted!
 

RawBert

macrumors 68000
Jan 19, 2010
1,727
63
North Hollywood, CA
That's funny. I got this email too and called Apple. The customer service rep checked on it and said it was true. that I would be receiving two iPads, one non-personalized on the 16th and the one I ordered on the 20th (which I have to return). He said that I havd to reply to the email, though.

I replied and opted for the 16th. We'll see. :confused:
 

Abandapart82

macrumors member
Original poster
Sep 23, 2008
62
0
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Crap! I responded too. Should have trusted my gut but my iPad has been stuck on preparing for shipment too so I figured it was legit. Wonder what they're after.
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
I hope so. I can't imagine what simply replying to an email could do, but I still worry.

That's funny. I got this email too and called Apple. The customer service rep checked on it and said it was true. that I would be receiving two iPads, one non-personalized on the 16th and the one I ordered on the 20th (which I have to return). He said that I havd to reply to the email, though.

I replied and opted for the 16th. We'll see. :confused:
 

DreamPod

macrumors 65816
Mar 15, 2008
1,135
62
Maybe mailing addresses of people who can afford iPads so they can visit your house...
 

edtorious

macrumors 65816
Aug 14, 2007
1,168
63
San Diego, California
When did you order your personalized iPad? I ordered mine on 3/7/12 and it's shipping since 3/10/12 and currenlty in Lousville, KY on it's way to my house in San Diego, CA on 3/16/12.
 

BFizzzle

macrumors 68020
May 31, 2010
2,442
0
Austin TX
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Look at this email I just recieved from apple.


Dear Apple Customer,

Thank you for your recent iPad purchase at the Apple Online Store.

Althugh we strive to meet every delivery commitment, we regret to inform
you that your personalized iPad may be delayed until Tuesday, March 20.

We want you to experience the new iPad as soon as possible.
As a result, we're offering to expedite a replacement standard
non-personalized iPad for you on March 16.

If you ware interested in receiving the non-personalized iPad, please
reply to this email by 4:00 p.m. local time today, March 14,

If you choose to recieve the replacement iPad, you'll also receive an
email from FedEx with prepaid return labels. *Please use these labels to
return the personalize iPad.

We apologize for any inconvenience this has caused. *Thank you for your
business.

Sincerely,
The Apple Online Store.

Glad they offered a non-personalized iPad on day one if I want. Think I'll be going that route.
maybe that email you got is a scam, but apple is sending out that email to customers. i just spoke with a supervisor. they are indeed doing that for customers who have personalized ones that are delayed.
 

pavvento

macrumors 6502
Jun 3, 2007
437
0
When did you order your personalized iPad? I ordered mine on 3/7/12 and it's shipping since 3/10/12 and currenlty in Lousville, KY on it's way to my house in San Diego, CA on 3/16/12.
I'm in the same boat. I ordered a personalized one shortly after the announcement and was nervous it would get delayed because of it, but it has shipped from China to Alaska to KY and I would imagine tomorrow it will make its way to CA.
 

Abandapart82

macrumors member
Original poster
Sep 23, 2008
62
0
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Called apple they said the email was legit. They are delivering me a non-personized iPad on Friday.
 

BFizzzle

macrumors 68020
May 31, 2010
2,442
0
Austin TX
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Called apple they said the email was legit. They are delivering me a non-personized iPad on Friday.
i hope i get mine, i ordered a non personalized 16 gb att 4g, it was lost in transit.. so they are sending me a replacement as of 11:30 AM today. Mine says April 6th. Surely mine will be here friday like yours seeing how i preordered the 7th.

I called the supervisor who i have been dealing with to ask him why he couldnt tell me mine will be here the 16th but that others are being told theirs will be there the 16th.. he says that mine should be a priority just like the others.. :D i hope so. this is making me anxious not know whats going on with my ipad
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
It's legit!

I'm talking to Apple right now, and Erin in customer service said that it is really from Apple, and the offer is legit. So I guess it's not a scam. She said everyone seems to be getting engraved iPads, with only 4 of the last 200 orders she saw not being engraved, and they can't keep up. I feel so much better now. She also said that they might not arrive on Friday, and that it might be Saturday or Monday. I hope it does show up on Friday. Getting it only one day earlier than the delay wouldn't really be worth it.
 

tekchic

macrumors 65816
Apr 19, 2010
1,458
545
Phoenix, AZ
Wow, for a legit email, the spelling and punctuation is atrocious. Definitely not normal for something that ALWAYS has properly vetted and edited marketing copy through their emails.

"Receive" and "although" are spelled wrong, so is "If you ware interested", etc.

That would be pretty much the worst customer service email I've ever seen come from Apple.

Are you guys calling Apple directly, or a number provided on that email?
 
Last edited:

lulla01

macrumors 68020
Jul 13, 2007
2,339
524
U.S
while your at it kindly write your social security, bank account numbers & leave a time when you won't be home as well as your garage codes.
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
First I used the chat feature on the Apple store site, then the customer service rep told me to call Apple directly, so I did.

Wow, for a legit email, the spelling and punctuation is atrocious. Definitely not normal for something that ALWAYS has properly vetted and edited marketing copy through their emails.

"Receive" and "although" are spelled wrong, so is "If you ware interested", etc.

That would be pretty much the worst customer service email I've ever seen come from Apple.

Are you guys calling Apple directly, or a number provided on that email?


----------

The CS rep I talked to thinks they were in a big hurry to offer the replacements before it's too late to ship for Friday delivery, and that might explain the typos. I wonder where they're getting the replacements if all the pre-order units are sold out?
 

pyzon

macrumors regular
Jan 31, 2008
135
0
Oh, snap! I looked up the original IP address (10.150.68.121), and it is NOT from Apple. It is, indeed, a scam. I wonder what they will get from someone replying to the message. I work 12 hour night shifts, and I was really tired when I woke up and saw the email, which is why I stupidly replied without thinking. I know better than that! Anyone know what they're up to with this? Surely the mere act of replying can't give them anything they can use unless one stupidly offers unsolicited information (which I didn't). I just said yes, I would like a non-personalized replacement.
10.150.68.121 - check your IP address again from the header... perhaps this is your own LAN IP? This IP address is not able to be routed over the public Internet and all carriers will drop any such attempt to delivery traffic using this address or indeed any IP address beginning 10.x.x.x !! These are part of the reserved IP ranges used for internal Company/Individual use as part of RFC1918.

so perhaps you if you provide the right public IP in the header it very well maybe Apple.....
 

atarin

macrumors regular
Sep 10, 2007
144
0
Chicago
That's probably it. I told you I'm tired. LOL

10.150.68.121 - check your IP address again from the header... perhaps this is your own LAN IP? This IP address is not able to be routed over the public Internet and all carriers will drop any such attempt to delivery traffic using this address or indeed any IP address beginning 10.x.x.x !! These are part of the reserved IP ranges used for internal Company/Individual use as part of RFC1918.

so perhaps you if you provide the right public IP in the header it very well maybe Apple.....


----------

The replacement is now showing up on my order status tracking page, with a ship date of April 4 and delivery April 5! The confirmation email I got after replying said that might happen and to ignore the date, but yikes! That would really suck! I still want to know where these replacements (exact color and size) are coming from with the pre-order units being sold out, unless they're just not engraving the ones we originally ordered, but then why say we'll still get the engraved ones on Tuesday? I hope they don't charge me twice. I don't have that kind of money.
 

TaKashMoney

macrumors 6502
Jul 15, 2005
298
0
What a strange sequence of events. I am glad for all of you that it is not a scam, but still... I have never heard of a company going to that length to satisfy their customers (but strangely not spell checking their emails.)

I also ordered a personalized ipad (probably against my better judgement), and got a shipping confirmation last week. It went from China to Louisville in about 48 hours but it has just been sitting in Louisville since March 10 (over 4 days). I live in Atlanta. Is Louisville the closest UPS center to me?

I wonder if I will be getting a similar email in the next few hours about a delay...