Phones4U Cancels All iPhone 6 and 6 Plus Pre-orders as UK Retailer Faces Closure

[Lostanddamned]

The Sale of Goods Act doesn't give you a 2 year warranty at the Genius Bar. the SGA is about the buyer and retailer, not the manufacturer. And it only covers issues present or presumed to be present at the time of sale. And the latter is only presumed for the first six months. After that it is on the buyer to prove to the retailer that the issue was there and not replaced/repaired.

Bring a phone to Apple over a year out that has had no reported issues of any kind and try to quote SGA at them, even if you bought it at Apple, and you will be instructed to have your lawyer contact theirs.

I will state, once again, I used to work in an Apple Store, was trained on how to handle the applicable EU-wide Consumer Law and Statutory warranty information, which is available here. I have also made a claim through this coverage on my iPhone 5. It was as simple as saying “well, I bought it in an Apple Store, so I should still have coverage?” and then the bar appointment continuing as normal.

 

[gnasher729]

The Sale of Goods Act doesn't give you a 2 year warranty at the Genius Bar. the SGA is about the buyer and retailer, not the manufacturer. And it only covers issues present or presumed to be present at the time of sale. And the latter is only presumed for the first six months. After that it is on the buyer to prove to the retailer that the issue was there and not replaced/repaired.

Bring a phone to Apple over a year out that has had no reported issues of any kind and try to quote SGA at them, even if you bought it at Apple, and you will be instructed to have your lawyer contact theirs.

I was told the internal rule at Apple is "let the Genius look at the fault; if he or she believes the problem is Apple's fault then it gets fixed, if she believes it is not Apple's fault then it's not fixed". Which is obviously better than "if the customer can prove it's Apple's fault then it gets fixed, otherwise it doesn't get fixed".

As Geniuses are human beings, it can make a difference how you approach them.

third the Sales of Goods Act trumps this directive as the legislation in England and Wales is 6 years.

The "six years" is the time how long there is a contract between you and the seller. In other words, after six years and one day the seller can say "go away", whatever the problem is, and whatever the product is. That doesn't mean that after 5 1/2 years they have to fix a problem. It depends on the product, and for computers or other electronic products the time is usually two years.

 

[charlituna]

I will state, once again, I used to work in an Apple Store, was trained on how to handle the applicable EU-wide Consumer Law and Statutory warranty information, which is available here.

And if you look at the footnotes you will see that per those notes, the information I gave is the same as what Apple is saying is valid and legal.

now if your store decided to heck with it and just covered everything to avoid a **** storm, thats on them

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I was told the internal rule at Apple is "let the Genius look at the fault; if he or she believes the problem is Apple's fault then it gets fixed, if she believes it is not Apple's fault then it's not fixed".

According to my BF, yes and no. There are some cases where coverage is blocked. Say like with batteries. For a long time if someone griped about battery life, the battery was swapped. Which gets costly. So the system was changed to such that (outside of other instructions like a QP) the diags scan must be run and if it says the battery is normal you can't swap it unless a manager is willing to approve it and take a hit on the stores exception score (too many and it can hurt raises, bonuses etc)

 

[U8ER-N3RD]

I did pay out right. They authorised my payment, but haven't taken it. So it should release the funds back to me over the next few days

Have you managed to get your funds credited back? Im still waiting which is frustrating

 

[t0pher]

It's sad that people are losing their jobs obviously, but this isn't shocking. Who goes to a store like Phones4u or the Carphone warehouse when all of the networks have their own chains and online stores?

they did ~ £1 Billion in sales in 2013, so not like it was a niche player in the market.