Photos App Freezing in iOS 11.2

Discussion in 'iOS 11' started by WannaGoMac, Mar 5, 2018.

  1. WannaGoMac, Mar 5, 2018
    Last edited: Mar 5, 2018

    WannaGoMac macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #1
    Configuration:
    iOS 11.2.6, iPhone X

    Details:
    Often when I try to send photos and/or videos (regardless of send method, email and iMessage this happens) the app just hangs at the screen to enter the recipient name and the photos are attach (i.e. the TO: line).

    Killing the Photos app and the related app doesn't fix it. I get to the attachment screen and it again freezes the app.

    The only way to fix it so I can send photos is to restart the iPhone X. Then it works ok for some period of time until it does this again.

    I contacted Apple Support which was useless. They tried to have me settings reset, which I refused to do, then wanted me to do a some sort of restore which I again refused. I've been asked to do these two steps all the time with Apple in last 10 years and it never fixed anything.

    Anyone else?
     
  2. sbcdk macrumors member

    Joined:
    Sep 22, 2012
    #2
    Yup. Been like that for a looong time. Comes and goes. Clean install doesn’t help. Still an issue on 11.3 beta 3.
     
  3. WannaGoMac thread starter macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #3
    Thanks I appreciate knowing it's not my specific X having an issue and that a wipe restore won't fix it.
     
  4. sbcdk macrumors member

    Joined:
    Sep 22, 2012
    #4
    My iPad 10.5 does the same thing. Could be some app we have installed, since this issues isn’t discussed that much.
     
  5. WannaGoMac thread starter macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #5
    Can we compare app list somehow?
     
  6. sbcdk macrumors member

    Joined:
    Sep 22, 2012
    #6
    Sorry. Too late. My iPhone X just died. Green line syndrome. Gotta make preparations to turn it in for replacement. Takes about two weeks here in Denmark...

    Maybe later, I will try to find the time.

    How many apps have you installed? I have about 150, so quite a bit of work to make a list (and check it twice! )...
     
  7. WannaGoMac thread starter macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #7
    108 apps.

     
  8. sbcdk macrumors member

    Joined:
    Sep 22, 2012
    #8
    Bugger...

    Well, if you want to, you can create a list and pm it. I’ll compare when I have the time.
     
  9. WannaGoMac thread starter macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #9
    I can do screen caps from the list of apps in the storage info.
     
  10. WannaGoMac thread starter macrumors 68020

    WannaGoMac

    Joined:
    Feb 11, 2007
    #11
    What helped prevent this issue for me is I just restart the iPhone every few days.
     

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10 March 5, 2018