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Photoshop Project Manager Clarifies Position on Creative Suite 3 Compatibility With Snow Leopard

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Apr 12, 2001
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Earlier today, we reported on comments from Adobe Principal Product Manager for Photoshop John Nack pointing to a new FAQ document noting that only Creative Suite 4 will be officially supported on Apple's forthcoming Snow Leopard operating system, with Creative Suite 3 and earlier versions reportedly not having been tested on Snow Leopard.

Nack has now posted an update after investigating the CS3 situation in which he reveals that Adobe and Apple actually did do extensive testing of at least Photoshop CS3 on Snow Leopard and found that it is in fact compatible with the new operating system.
It turns out that the Photoshop team has tested Photoshop CS3 on Snow Leopard, and to the best of our knowledge, PS CS3 works fine on Snow Leopard.
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Nack notes that only two minor issues remain that his Photoshop team is aware of: window highlight rings in Exposé and text field nudging in Japanese versions of Snow Leopard. But while Photoshop CS3 otherwise appears to be perfectly compatible with Snow Leopard, Adobe has chosen to not categorize it as officially supported due to the level of testing it feels would be required in order to be entirely confident in that statement.
When we say that we officially support a specific OS, you can trust that we've done very extensive testing on that platform. If we haven't done that level of testing, then we simply won't say that we support it. That's why the FAQ reads as it does.

That said, none of us like to inconvenience customers, so the reality is that we *do* actually perform some amount of testing on older product if we believe that there are a significant number of customers using it. So does Apple.

As I say, we have reason to expect that all meaningful issues of running Photoshop CS3 under Snow Leopard have been resolved. However, because we have not done the level of testing that true certification demands, we need to stand by our statement that we don't officially support CS3 on Snow Leopard.
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In the interest of time, Nack was able to report only on the Photoshop situation under his direct purview and was unable to investigate the status of other components of Creative Suite 3 with respect to OS X Snow Leopard.

Article Link: Photoshop Project Manager Clarifies Position on Creative Suite 3 Compatibility With Snow Leopard
 
Article Link
https://www.macrumors.com/2009/08/26/photoshop-project-manager-clarifies-position-on-creative-suite-3-compatibility-with-snow-leopard/
still ridiculous that they won't do extensive testing. some versions of CS3 cost $1000+. to expect users to upgrade to EVERY new version just to keep pace with the changes in OS is bad form
 
nkawtg72 said:
still ridiculous that they won't do extensive testing. some versions of CS3 cost $1000+. to expect users to upgrade to EVERY new version just to keep pace with the changes in OS is bad form
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wouldnt that rest on adobe.......
 
mind you i'm not suggesting that they should support it, and fix any issues. i'm just saying they should do a full test, and be able to report to users, who spent in some cases $1000+ on their software, what they expect to see happen if they tried to use it.

at least that way users can be more confident in going out and spending more money on CS4 and know whether it's even necessary or not.
 
adobe upgrade pricing. ha

maybe adobe will do a CS4 upgrade for $29. NOT
 
nkawtg72 said:
still ridiculous that they won't do extensive testing. some versions of CS3 cost $1000+. to expect users to upgrade to EVERY new version just to keep pace with the changes in OS is bad form
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It isn't ADBE's fault AAPL is peddling out service packs with new version numbers for cheap prices (cough 10.6 cough).

If it worked with 10.5 it'll probably work with 10.6 with the occassional bug here or two. It'll be here in two more days and if it royally screws up then buyers can put some pressure on ADBE to atleast fix the initial issues and after that declare victory, but you can't honestly expect them to support a legacy product with a newly released OS when there is already a newer version (CS4).
 
I wonder pending CS clarification would people wait on SL....my guess is not.
 
Eddyisgreat said:
It isn't ADBE's fault AAPL is peddling out service packs with new version numbers for cheap prices (cough 10.6 cough).

If it worked with 10.5 it'll probably work with 10.6 with the occassional bug here or two. It'll be here in two more days and if it royally screws up then buyers can put some pressure on ADBE to atleast fix the initial issues and after that declare victory, but you can't honestly expect them to support a legacy product with a newly released OS when there is already a newer version (CS4).
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i'm not arguing with that idea, except to say that i know it isn't adobe's "fault" as you put it. however, it only stand to reason i think for a company to act in good faith and support a $1600 package for longer than 2 1/2 years.

as it has been pointed out the software still works, gets the job done, etc, etc. however when the OSes do experience changes, which everyone already knows typically happens on a predictable basis, i think they should act in good faith and AT LEAST do a full test of their products and inform the consumers of what issues they will have if they upgrade their OS.
 
Who cares? If you're using CS3 for paying work and you can't afford CS4, why are you getting Snow Leopard? Don't break your workflow. That's "Pro Use 101."
 
Shame on you Adobe

Given that CS3 is only a version old - and that CS4 is less than a year old... and given the price you charged for the CS3 suite... and given the length of time that SL has been in development - and given the availability of SL beta software...

COME ON ADOBE. Test it and let your customers know what to expect. Better yet, if you find issues, maybe go the extra mile and address them.

It's about the customers....
 
Lumpydog said:
Given that CS3 is only a version old - and that CS4 is less than a year old... and given the price you charged for the CS3 suite... and given the length of time that SL has been in development - and given the availability of SL beta software...

COME ON ADOBE. Test it and let your customers know what to expect. Better yet, if you find issues, maybe go the extra mile and address them.

It's about the customers....
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finally, someone else who understands where i'm coming from. although, even i'm not pushing for them to fix CS3, just identify the issues for the consumers.

for those of you who havent bought CS3 in the first place.....going from 10.4 to 10.5 broke CS2, and 2 yrs later, going from 10.5 to 10.6 is going to possibly break CS3!!!!

that's $4800 in 2 1/2 yrs in adobe software just to stay on top of what many consider worthwhile OS upgrades
 
killmoms said:
Who cares? If you're using CS3 for paying work and you can't afford CS4, why are you getting Snow Leopard? Don't break your workflow. That's "Pro Use 101."
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Ditto. People seem to be acting like Apple is forcing an upgrade of Snow Leopard onto everyone. If your work is so important to you, then you should stick with Leopard. It's not as if your current installation is broken.

Anyway, I think most people are going to upgrade to CS5 when it comes out next year anyway because for 64-bit support. That way people don't have to upgrade every version.
 
killmoms said:
It's not a worthwhile OS upgrade if it breaks your freaking workflow.
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dont be retarded. of course i know that, why else do you think i am having a problem with it. good lord, have some freakin common sense why don't you. next time before you say something stupid why dont you read what i DID say. if you had you'd see that i'm NOT expecting adobe to fix CS3 if it's broke. i am merely saying they should do better at informing their customers what MAY break if they upgrade their OS, which for some people 10.6 does afford some major improvements that could justify such an transaction.
 
Your "point" is completely superfluous. Anyone who is a professional (makes money with specific software) isn't going to upgrade the OS until they're entirely sure everything will work. If they think there's any chance their workflow will be broken, they will put off any and all upgrades until they have the money to invest in all new software. Anyone who isn't making money with their (likely pirated) software will upgrade and potentially be briefly inconvenienced and then move on.

Anyone who rushes into ANY new upgrade (be it OS or otherwise) of stuff that makes them money is an idiot.
 
dagamer34 said:
Ditto. People seem to be acting like Apple is forcing an upgrade of Snow Leopard onto everyone. If your work is so important to you, then you should stick with Leopard. It's not as if your current installation is broken.

Anyway, I think most people are going to upgrade to CS5 when it comes out next year anyway because for 64-bit support. That way people don't have to upgrade every version.
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And the people with $1000+ copies of CS3 and just bought new Macs with 10.6 on them?

This is ********. For a program that costs that much, I want it to be supported!
 
killmoms said:
Your "point" is completely superfluous. Anyone who is a professional (makes money with specific software) isn't going to upgrade the OS until they're entirely sure everything will work. If they think there's any chance their workflow will be broken, they will put off any and all upgrades until they have the money to invest in all new software. Anyone who isn't making money with their (likely pirated) software will upgrade and potentially be briefly inconvenienced and then move on.

Anyone who rushes into ANY new upgrade (be it OS or otherwise) of stuff that makes them money is an idiot.
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so how is what you are saying any different than what i am saying. you have yet to actually state an opinion on whether you think adobe should at least test the software on the new OS so that consumers will know if itll break. which is exactly what you're saying consumers should do, is to wait until they know if it breaks. who are they suppose to find that out from?! you? are you going to buy it and test it for everyone? doubt it.

im guessing you've never bought an adobe package of CS, so you dont have a horse in this race to understand where others like myself are coming from. again, its not anyones fault. there's no crime being committed here. its simply a case of consumers asking adobe to test a product thats only been off the shelves 2 yrs, and still has a huge install base, on the new OS.

thats all. nothing else. i'm not asking for money back (like people did with the iphone when it's price dropped so quick), im not asking for a rebate to upgrade to CS4. im just asking for professional, qualified information, on what problems i can expect with my $1600 CS3 IF i were to upgrade my os.
 
I just don't get it!

It's hard to believe if the applications won't work on Snow Leopard if they are flawlessly works on Leopard. In plain english SL is just the improved version of Leopard. They just tweak some codes to perform better and faster and more reliable and secure. This is not a major revision of the OS basically it's
the same just improved. Besides the notorious on making their software not compatible every OS release we know them. They like reaping us off everytime there is a newer version of OS a little update could have fix the problem. But these developers are crazy no major feature added. They just put something little and bump up the number of version they already ask you to upgrade or buy a new version. Crossing my finger hopefully all my applications works fine if not I am not buying an upgrade version from that developer anymore unless they give me a free firmware update.
 
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