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Pitaka MagEz Case PRO 13 pro is finally available.

Mine just arrived and can see the metal frame at the top, mainly to the right of the speaker. Not pleased.
 
jacklivehere said:
can you share some pictures?
Click to expand...
Yeah, sure.
FBEE1ACA-9EB8-4329-A7C7-CD24C112CCFD.jpeg

Although it's not the best, it's not the end of the world I guess.
And as I'm in the UK, re placing will be a drawn out affair.
 
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Apart from that I really like the case.
It's light, feels great in the hand and the magnets are very strong.

Wonder if heating it up and manipulating it downwards would sort it.....
 
I’m sorry but am I the only one not seeing this? Can you circle it on your pic? I’ve been looking for it on my case but I don’t see anything.
 
FC5699BC-214E-444D-8DFA-3A184FD64A8D.jpeg
Here is mine and I don’t see anything around unless I am missing something ?‍♀️
 
Here's mine, it's definitely noticeable. They're sending me a new one (and didn't say anything about sending back the current one, so I guess I get to keep it) and I'll be pretty annoyed if it's also defective. ?

K02DoVb.jpg
 
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i am a huge fan of pitaka cases, have always used them, one thing that always made them stand out was the attention to detail and fit of their cases,... With that said, something is not right here...Their iPhone 13 cases all have fitment issues, I think if this continues this will not be a good look for Pitaka. With that said my pro case for my max should be here this week so we will see how that looks
 
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They are sending a replacement, hope the new one is better. Can't fault the customer service so far.
They've asked for the serial number so they will be looking into it I guess.


Apart from the issue it is my favourite case so far. Great feel in the hand with very strong magnets for magsafe charging & accessories.

Will probs get the matching battery charging stand also when the replacement comes.
 
so my case is in...i am back on the Pitaka band wagon!!! This case is perfect...same identical size as the apple leather case i have, MagSafe strength is super super strong...LOVE IT

Thanks Pitaka for addressing the issues, this case is really excellent
 

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jeepik said:
so my case is in...i am back on the Pitaka band wagon!!! This case is perfect...same identical size as the apple leather case i have, MagSafe strength is super super strong...LOVE IT

Thanks Pitaka for addressing the issues, this case is really excellent
Click to expand...
You give me hope that my replacement case with be good!
 
Well my replacement finally arrived....and it's worse! ?

The whole top shows the metal frame and has a couple of mm give that you can push in.
Looks like I'll be contacting them again. ?
 
Please post pics so this can be seen for others what to look for. I have not had that happen to my case but I returned it regardless because of the size and went with MagEZ 2. Love it.
 
If I'd known you were sending it back I'd have asked if we could have swapped first. ?

I've gone back to my first one for now as it's better.
 
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