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11/17-11/24. Freaking a, I had to change the payment method to my discover card to pay the tax. Those extra few minutes cost me. The worst part—just got the order confirmation from Apple, they still used the original card on file!!! I need them to use my discover card but am afraid that editing my payment method would push back my delivery.
Call Apple. Customer Service should be able to change your card without messing up your order. Do NOT try to do that yourself on the web page - THAT will mess you up!!!! :)
 
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I had similar symptoms ordering a 256 space grey through the upgrade program via the app . I got everything pre-approved as part of the upgrade program at Apple's invitation earlier in the week. The Web site did not come up until 3:10 and when I tried to place the order over the web it told me to use the app instead. The app had to be force restarted to start showing anything other than the "we can't wait to show you" screen. When the app finally became active I got several errors during the order process and had to hit the back button a few times and redo steps before I received a notice in the app that the order had completed.
But I received no confirmation email and no orders are showing under my account. Chat support from Apple was not helpful as she had no ability to help other than offering 3 free song credits.
I can't restart the order process because after I go through the eligibility check I get a message that I have an order that is pending. I don't know that pending means. I was in that status after getting pre-approved earlier in the week. Store support does not open for another couple of hours - inexcusable on a day like today.
Wow. This is exactly what happened to me right down to the errors after 10 minutes of trying to get in. No email yet and it’s not showing up in my order history.
 
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Atm it's the 01. November (probably a mistake)
Should be the 3rd.
 

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I tried on my iPhone, iPad Pro and iMac. The Apple Store went live on my iMac first (about 3:04) so I pre ordered there. This is the first time I can remember ever getting a launch date iPhone (have had iPhones since the very first one with, purchasing a new one every 2 years). Don't think there is any rhyme or reason for getting in.

Yeah I'm not happy at how the app took ages to load, I didn't get in till 810 and the Nov 3rd had sold out then. But I don't understand how it didn't become active for everyone at the same time

I thought using app would be better than the webpage, seems I was wrong

First year I haven't got release day delivery so not happy bit still, gives me chance to read the reviews and decide if I really want it
 
Yeah I'm not happy at how the app took ages to load, I didn't get in till 810 and the Nov 3rd had sold out then. But I don't understand how it didn't become active for everyone at the same time

I thought using app would be better than the webpage, seems I was wrong
The app sends always a request on start. That's why it's faster and more reliable to exit and restart it than wait.
 
Canada reporting in here, seems the dates started off as 2-3 weeks for delivery right from the get go. Also the preorders opened eight minutes late
I’m in Ontario and got a 3/11 date at like 3:07am (the moment the store went live for me), but it slipped right after that.
 
The app sends always a request on start. That's why it's faster and more reliable to exit and restart it than wait.
I was restarting the apps on my iPhone and iPad and the web store still came up on my Mac minutes before the Apps were able to get in.

Something odd with Apple's servers this time around. Several people had the same problem.
 
The app sends always a request on start. That's why it's faster and more reliable to exit and restart it than wait.
That's what I did, multiple times and no access yet I am reading others in the Uk got in sooner than that so not sure what went wrong

Never mind, maybe I will be lucky and it's sooner than that

Still, better than them releasing a product they actually cannot provide yet (space grey steel apple watch back in the day)
 
That's what I did, multiple times and no access yet I am reading others in the Uk got in sooner than that so not sure what went wrong

Never mind, maybe I will be lucky and it's sooner than that

Still, better than them releasing a product they actually cannot provide yet (space grey steel apple watch back in the day)
Multiple people experienced this with the apps. I'm thinking there was something odd happen with the servers that Apple is using this time around. Maybe the web caching was stale? (inktomi)
 
Silver 256 11/3

App wouldn't load until about 3:10, but when it finally did it was just a few taps and a touchID and I was done. Worried a bit when I didn't get a confirmation email but it eventually came, about an hour later. Just be patient!
 
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App's weren't getting in on iPhone or iPad, but did on the web on the Mac. Then it forced me to re-enter my address. Then Apple Pay screwed up (at least twice)!!!

Looked at the clock - it was 3:06am when it went in, got the confirmation e-mail at 3:08am. Nov 20-27 delivery. :(

64GB Space Grey.

Yep, a little grumpy at the moment. Don't get how the app wasn't getting in (one on cellular, one on wifi over home internet). Messed up.

Almost had the same experience (couldn't get in on my iPhone or iPad but did on my iMac). I didn't use Apple Pay though. I never used Apple Pay online (but have in the physical Apple Store) and didn't want any screw ups trying something new.
I was able to get the 11/3 date (256 Space Gray) though (ordered about 3 am EST).
[doublepost=1509098796][/doublepost]
For all you guys that pre-ordered the new phone congrats. For everyone who pre-ordered, how many times are you gonna check fedex or ups website and see if it’s left China yet once you get your tracking number. I’m willing to bet you’ll check it more than 10 times a day
Lol


James

Not at all. I'll just put it in "Deliveries" and let that do the work, via notifications. After I get a tracking number of course.
 
Almost had the same experience (couldn't get in on my iPhone or iPad but did on my iMac). I didn't use Apple Pay though. I never used Apple Pay online (but have in the physical Apple Store) and didn't want any screw ups trying something new.
I was able to get the 11/3 date (256 Space Gray) though (ordered about 3 am EST).
I think I may have been able to get launch day if it didn't force me to type in my address again. Really don't understand why it did that. Nothing's changed since the last time I ordered from the online store. :(

As for the app - I wonder if it's Apple's web caching servers or maybe Rogers? (if they're web caching Apple's store, then we need to raise hell....it's them that cost us the app working properly).
 
Very very easy. Preapproved, just exited and closed app until app was “live” at around 3:04. Was done in like 30 seconds.

11/3 Silver 64gb AT&T
 
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Couldn’t get into the Apple app until 12 minutes later. Was on att.com at exactly 2:00 cst and was able to get three 256gb silver for delivery on 11/3. The att site still had the silver for shipment on 11/3 until about an hour ago.
 
ATT 256 Silver Tried numerous times starting at XX:00:59 using the app on iPhone 7, kept getting errors, everything was set up correctly but I think there was some delay in verifying accounts with ATT. I eventually had to use the online Apple store site, by then it had slipped to November 17-24. Email confirmation at XX:23:30
 
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