Poll: Apple Management's response to pre-order debacle

[mtneer]

Apple craves to extract as many dollars as they can from every customer while giving back the least in return. That is the profit motive inherent to any corporation.

Apple is not your mother and does not care if your feelings are hurt. As long as you ordered their phone, they don't care if you refreshed 500 times in your underwear last week or walked into their store with a credit card in January.

 

[Zetaprime]

Apple said their site would be up at 3am eastern, and it wasn't. Simple as that. That's all I'm going to say on the matter. I knew some apple apologists ( or frankly some paid apple forum members ) would come on to discourage this kind of talk, but the issue is very cut and dry.

You're right on the dot. There's no excuse whatsoever for a company with the resources of Apple..one of the biggest companies in the world with resources greater than many nations..to have had this happen unless it was on purpose to make people go to the stores and to have online orders placed and then have 'difficulties' canceling them when customers find what they wanted at the store and end up getting screwed over and possibly charged twice.

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I am in the same boat as you but frankly, there is nothing to apologize. There were several people who managed to get in the website between 3am-5am when it's finally "available" for everyone. Reason being is that during the 3am-5am time period, they have load balancing that restrict access to most people so the ordering system didn't get crushed.

But that ends up with people unfairly getting in while others can't. If they can't handle everyone they should admit no-one and ensure that everyone has a fair crack at it when they get their S#%* together and do it right.

 

[Hal~9000]

What do you think the first Apple HQ meeting was like after the 9/12 midnight pre order nightmare?

Probably this:

 

[in2tech]

Apple Announcement!

"We are sorry we made more money in 3 hours than most companies make in a year"!

Read some of the post of people ordering,

"Apple please let me give you my money"

"Apple take my money"

and the list goes on!

A problem a lot of companies would love to have. Customers begging a company to take their money. And any company will be glad to have customers throw money at their products!

 

[mantan]

Apple craves to extract as many dollars as they can from every customer while giving back the least in return. That is the profit motive inherent to any corporation.

Apple is not your mother and does not care if your feelings are hurt. As long as you ordered their phone, they don't care if you refreshed 500 times in your underwear last week or walked into their store with a credit card in January.

Nail on the head!

 

[Zetaprime]

Nail on the head!

And a great example of the many things that are so uncivilized about the capitalist model.

 

[C. Robert]

Apple people are reading this right now laughing their arses off.

 

[Blorzoga]

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But that ends up with people unfairly getting in while others can't. If they can't handle everyone they should admit no-one and ensure that everyone has a fair crack at it when they get their S#%* together and do it right.

Oh give me a f#$%king break. People unfairly getting in while others can't? Boo hoo! What planet do you live on?

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And a great example of the many things that are so uncivilized about the capitalist model.

Move to China.

 

[rui no onna]

They did? Where? Apple said '9/12'. The carriers all said 12:01 PDT, etc. Apple did NOT say a time this year (on purpose, I'm sure). If you have a source for Apple saying 12:01 PDT, please supply it. I sure never saw it anywhere.

As was also said above, increasing hardware for one day so people can buy something they will buy anyway later is not efficient.

I didn't take a screenshot but on the US Apple Store website, it did say 12:01.

 

[Zetaprime]

Oh give me a f#$%king break. People unfairly getting in while others can't? Boo hoo! What planet do you live on?

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Move to China.

Unfortunately there is no civilization on this planet I would need to go elsewhere. And people like you gloating over their luck just prove my point. You are not civilized.

 

[mtneer]

And a great example of the many things that are so uncivilized about the capitalist model.

Huh?? North Korea or Cuba don't have iPhones.

 

[Blorzoga]

I didn't take a screenshot but on the US Apple Store website, it did say 12:01.

No, it did not. Apple never gives a time.

 

[Zetaprime]

Huh?? North Korea or Cuba don't have iPhones.

They are also not true communist countries. Only pretending to be, especially China which is certainly capitalist. Totalitarianism was not what Karl Marx had in mind. And a dictatorship of the proletariat meant that it was the population as a whole who should be in power, not a select few. No country actually put communism into effect as it was intended since humans really aren't civilized enough to do so.

 

[mtneer]

They are also not true communist countries. Only pretending to be, especially China which is certainly capitalist. Totalitarianism was not what Karl Marx had in mind. And a dictatorship of the proletariat meant that it was the population as a whole who should be in power, not a select few. No country actually put communism into effect as it was intended since humans really aren't civilized enough to do so.

This may not be for this thread, so I will try to connect it to the iPhone. A philosophy so bad that it could not "work" enough to actually come into existence in any country will not be capable of creating an internet to keep a website open, let alone design and manufacture something like an iPhone.

 

[Zetaprime]

This may not be for this thread, so I will try to connect it to the iPhone. A philosophy so bad that it could not "work" enough to actually come into existence in any country will not be capable of creating an internet to keep a website open, let alone design and manufacture something like an iPhone.

We'll in a way I see what your saying. And yes, Marx's system was most impractical due to human nature, about which he was either naive or over optimistic.

 

[ronjon10]

If it were my company. An email would have gone out to 3 folks escalating the issue. Those 3 would have forwarded on to 3 more each plus one person on executive staff. Those 9 would have forwarded on to distribution groups and the exec member would have forwarded on to entire exec staff. By this point, the 2 folks who need be be solving the problem have just been contacted and are now involved with 6 meetings with folks who have no idea what the problem is, but aren't short on incorrect ideas on how to solve the problem. After 6 hours of meetings while the problems continue, the 2 folks who can fix the problem reboot the server and fix the problem. The execs then glad hand each other for jumping in and the 97 folks who have been notified and woken up at 4am wonder why they were woken up in the first place.

 

[pmau]

By the way, their online service did not fail.

You can easily DDosS a system to a point that no one would be able to do anything.

You could even cause the need for manual intervention because a snow ball effect would render components non-operational.

I have seen those effects at real companies that are way smaller than Apple, but their abilities to properly handle increased load were near zero.

If you consider that you could order them at launch day up until the estimated shipping time increased (and less people tried), means that everything worked just fine.

When the iPhone 4 came out, unnamed mobile carrier hotline personal had to write orders on post-it stamps, because they were not able to enter anything in their systems.