I switched from Spectrum to Redpocket. Redpocket sent me a physical sim with the phone even though the 14 Pro can’t accept it. I called them before attempting to port my number and they acted like everything was fine. They told me to go through the activation and when my number ports I will receive an email with a QR code to scan to activate the eSim. I did get an email about 5 hours later, but they activated the physical sim and not the eSim. No QR code to scan. I was left without a phone for a few hours. I finally realized they activated the physical sim, so I stuck it in my old phone so I could call them. I waited for another 15 minutes on hold after explaining the situation to them, the call died, I received an email with the QR code, and my eSim was activated. Total pain in the ***.
Just imagine if you get a phone that needs to be returned or exchanged. You will be at the mercy of their customer service to deactivate and reactivate the eSim.