They admitted the issue. They gave facts, statistics, etc. They gave a (free) solution. They will refund those who already have the solution.
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Poll: on a scale of 1 to 10, how satisfied are you with Apple's response?
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I think you got it right about the media, and I'm big enough to admit I was falling for it. I do wonder how carefully the demo phones were selected? Are they generally representative of how widespread the problem is, or were these hand picked because they have the same problem from others that do not?
In the end i have now lived with the phone long enough to know that this left hander would not return it. I can live with a cased iPhone 4 because it does everything else so well. I've gone through the four stages as Steve knew I would
What's the point of this? Like anyone expected the other manufacturers to say anything different. Notice there is no denial anywhere that their phones perform the same way as the iP4. From what I saw in the video, RIM should also offer free cases to Blackberry Bold owners. All Blackberry owners should be up in arms over RIM's deception and denial. Right?
Good poll! It's interesting to see that most people here are quite satisfied or not satisfied at all. Much less middle ground.
I marked 'completely unsatisfied'.
I think it's pretty sad how it all played out. From the beginning the problem was identified and Apple claimed it was a software issue that would be fixed. I thought, that's legit, nothing is perfect on release but I was surprised it wasn't caught during their extensive testing. Now Apple admits it's an issue (sort of), but tries to play the "well, other phones have the same problem". No doubt if you cover any part of where the antenna is located on any phone, you will lose some signal. However, I have yet to see any phone that will lose complete signal. Now, this really is only for an issue for those of us in subpar coverage areas which, unfortunately, can be a lot of places given AT&T's stellar network. Apple also goes on about how they have invested $100 million into its antenna testing facilities and they have 18 PhD Scientist & Engineers that worked on the iPhone 4. That's wonderful, but honestly that's just adding more salt to the wound. With that type of equipment, testing and knowledge yet we're having this issue with the iPhone 4.
I've owned the original iPhone, iPhone 3G and now the iPhone 4 and never had any issues previously until the iPhone 4. I was one of the customers to receive it on the 23rd and I noticed the problem when browsing the web at work where I normally did with my iPhone 3G. It's an area of weak coverage and I would occasionally see "Searching..." but with the iPhone 4, it was occurring at least twice as often. I started browsing the forums to see how other users reception was and sure enough, I started reading about people have issues as well. So no, I'm not one of the users who just read about the issue and are not satisfied because the iPhone 4 isn't perfect.
What would have appeased me? A recall, but I know it will never happen because Apple would lose more money than they're willing to.
I'll bet anything if Apple released a second iPhone 4 design but with an internal antenna (heck, it can even be thicker), everyone would return their current iPhone 4 for the redesign -- even your fanboys who think the iPhone 4 is perfect. Yeah, the iPhone 4 is definitely a beautifully designed phone but it's kind of pointless if I have to use a case for it to function properly all the time. For the record, I'm keeping my iPhone 4 because there is no better alternative and the bumper fixes the signal loss issue for me. I'm just disappointed I'm pretty much forced to use a bumper for the phone to work.
Thank you to everyone who has voted so far.
It's interesting to see that many are quite satisfied with Apple's response (about 60% rate Apple's response 7 or higher), but also interesting that the second highest group represented gave 1 out of 10.
It's interesting to see that many are quite satisfied with Apple's response (about 60% rate Apple's response 7 or higher), but also interesting that the second highest group represented gave 1 out of 10.
The video was an example of Apple's *manipulation. I have the same model BlackBerry Bold 9700 on AT&T. It maintains a strong signal, and excellent voice quality. While my iPhone 4 is not as good of a phone, it doesn't matter since I always carry two smartphones. The iPhones strength is it's browser, which I use a lot. It's too bad that Apple points the finger at others, and says "see they all do it". Funny how during the WWDC keynote I attended, Jobs made such a big deal about how superior the new antenna is. He went on to declare it the finest smartphone ever. Not once did he speak honestly, and disclose the now famous Apple attenuation issue. Even more amusing is how not a single fanboy will mention the deception.*
Now to the good news.*
This is one of the best things to happen to Apple. If they can find the courage to be honest with themselves, they can learn from this debacle. They still have time to reverse their stubborn stance and take responsibility. If they did that, they would win big. It would restore respect and credibility on all fronts.
You are wrong...do you remember this picture ? why did it have a case.....?
Because even the testers preferred the 3GS form factor? Because it was the only case available? Because they were also testing the free case offer?
I gave it a response of 8. The actual factuals are fine, the solution is fine.. the way jobs presented it was arrogant (to me) and ridiculous. The opening with the fan video was a bitchslap to all purchasers. The spun statistics were also bad.
the apple care calls about signal drop were .55% - you don't call apple about dropped calls, you call att. Let's see those metrics.
I'm fine with the end result, it was the right move, but the ceo representing such disdain for the consumer while painting the happy 'we love our customers' line was an affront.
the apple care calls about signal drop were .55% - you don't call apple about dropped calls, you call att. Let's see those metrics.
I'm fine with the end result, it was the right move, but the ceo representing such disdain for the consumer while painting the happy 'we love our customers' line was an affront.
Apple never replicated anything close to iPhone problem. Did you see them shut the reception by touching competitor's phone with one finger?
To be honest, it was a 10, and that's being objective. They're giving you a free case if you want to keep the iPhone and you can always return the phone if you don't. I don't see what else you people want.
In fairness, I think some people wanted the phone to work properly without needing a case. Not everyone wants a case on their phone...
I am completely satisfied.
I figured out an ingenious way of fixing the phone by myself, simply move your hand.
Now on top of me never having a dropped call, I get a free case. Sounds good to me.
I figured out an ingenious way of fixing the phone by myself, simply move your hand.
Now on top of me never having a dropped call, I get a free case. Sounds good to me.
Yup, I gave them a 1. Until Steve Jobs admits that the phone is defective, they won't get any respect from me.
I'm satisfied with it because they did take the time to address all of the issues and provided an open forum for questions. It pretty much like "Apple unplugged".
Obviously you can't please everyone and therefore some people are not happy because they were not told what they wanted to hear.
But all in all i liked it and i was loved the comment steve made about stolen phones. He has an awesome sense of humor and Gizmodo earned that comment with their actions.
Obviously you can't please everyone and therefore some people are not happy because they were not told what they wanted to hear.
But all in all i liked it and i was loved the comment steve made about stolen phones. He has an awesome sense of humor and Gizmodo earned that comment with their actions.
what the heck are they mad about?
They just held your phone up and gripped it.
Thats not an insult, it was a means to explain their complex predicament.
As for the quote "you don't need a case to hold a blackberry"
Well you don't need one to hold the iphone either.
Before this, people didn't even know what attenuation was.
You hold any phone with you hands in an extreme way, it will attenuate.
You hold any phone with a case, less attenuation.
thats all they were trying to say and to not be a separate target in this consumer complaint uprising.
I voted a 4
They admitted a problem and gave a bandaid. I think they knew of the issue and sold it anyways.
They also admitted other issues, sensor, and stated that they would fix those in the future.
I want to know what Apple knew and when they knew the iPhone 4 was full of bugs and issues.
What would have made me happy.....not sure but making me put a bumper on together and make calls and telling me to hold on for a fix so the sensor doesn't turn on when I am making calls wasn't it.
They admitted a problem and gave a bandaid. I think they knew of the issue and sold it anyways.
They also admitted other issues, sensor, and stated that they would fix those in the future.
I want to know what Apple knew and when they knew the iPhone 4 was full of bugs and issues.
What would have made me happy.....not sure but making me put a bumper on together and make calls and telling me to hold on for a fix so the sensor doesn't turn on when I am making calls wasn't it.