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Linus has a respectable channel, tackles some of the most interesting tech available out in the world. I don't think he deserves any better treatment because of being a popular vblogger. Of course he's not going to like a rather closed-system for parts and service. It's part of the Apple experience, although they just happened to ream their warranty path without really thinking about it until after the fact, that's where his argument fails.

He's more at fault. How does a pro computer vlogger even break something they're proficient at to begin with? And, why buy a disposable computer and expecting to repair it. My ears still haven't adapted to his high frequency voice either.

More like the people he hired to play with the iMac Pro were dumb enough to break it. He's got quite a staff.

Linus I would trust with anything.
 
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The original video was a dramatization with special effects.
Wait a minute, I saw the original video and there was no spark effect. I replayed that part many times just to see just how deliberate it was. So now in the follow up video they added the dramatization disclaimer and the spark effect :rolleyes:

I have nothing against Linus. In fact I’ve long been subscribed and regularly watches in videos, but this added spark effect just further affirms my believe that it was deliberate.
 
I regularly watch Linus and while I generally like what he does - it strikes a nerve when he talks about the experience he has had with the iMac Pro. Linus very first video he said (not an exact quote) "I just want Apple to fix the iMac Pro so that I can sell it on Craigslist (might had been eBay)". First of all if the computer is so damaged and putting aside that Apple won't fix it for a second then why would you try to sell the iMac Pro that was fixed (after being so heavily damaged) on some unexpected soul? To me that's like trying to see a used car that has had major damaged to it and trying to sell it as if nothing has happen to the car. Trust me I have had this happen to me. Second, in his latest video he says that it will not cost more than the computer to get it fixed. I'll give him that one, but from what I understand the computer needs a new display, motherboard, GPU and it might had needed new ram. That's practically a whole computer and if it was your normal person who had this bad luck they would probably go with a new computer be it from Apple or a different company. If this was a typical case the customer would probably be offered a new computer depending on old the computer was. That's provided they didn't do what Linus did and it truly was an accident. I do not mean accidentally dropping, I mean the computer frying because of some malfunction caused by a manufacturer or a defect. That is what I mean by "accident".

Like I said I like Linus and his podcasts generally has information that I like, but to me it seems like he has a major beef with Apple or is just doing this to get more users. I do agree with Linus on some of his points about Apple, for no one should really become a fanboy of any company. However, reading the comments from his podcasts it just seems like a giant love fest by Apple haters. Granted I have seen some comments here on Macrumors, but not to the extent as the comments left on his podcasts. It's page after page and if someone tries to bring up a case for Apple's side then they are crucified (or it seems like it).
 
I regularly watch Linus and while I generally like what he does - it strikes a nerve when he talks about the experience he has had with the iMac Pro. Linus very first video he said (not an exact quote) "I just want Apple to fix the iMac Pro so that I can sell it on Craigslist (might had been eBay)". First of all if the computer is so damaged and putting aside that Apple won't fix it for a second then why would you try to sell the iMac Pro that was fixed (after being so heavily damaged) on some unexpected soul? To me that's like trying to see a used car that has had major damaged to it and trying to sell it as if nothing has happen to the car. Trust me I have had this happen to me. Second, in his latest video he says that it will not cost more than the computer to get it fixed. I'll give him that one, but from what I understand the computer needs a new display, motherboard, GPU and it might had needed new ram. That's practically a whole computer and if it was your normal person who had this bad luck they would probably go with a new computer be it from Apple or a different company. If this was a typical case the customer would probably be offered a new computer depending on old the computer was. That's provided they didn't do what Linus did and it truly was an accident.

Like I said I like Linus and his podcasts generally has information that I like, but to me it seems like he has a major beef with Apple or is just doing this to get more users. I do agree with Linus on some of his points about Apple, for no one should really become a fanboy of any company. However, reading the comments from his podcasts it just seems like a giant love fest by Apple haters. Granted I have seen some comments here on Macrumors, but not to the extent as the comments left on his podcasts. It's page after page and if someone tries to bring up a case for Apple's side then they are crucified (or it seems like it).
There's no "beef" with Apple. He's a PC enthusiast. He knows you can get better hardware for your money outside Apple.
 
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It is astonishing to me to see the group think on this issue. The issue is not Linus or his videos or how it got broken (like someone else said, **** happens to everyone). I was a genius in college... the stuff we screwed up behind the scenes made this incident look tame. All of that is just noise. Anything to avoid dealing with the topic at hand; it shouldn't have happened. Apple f*cked this up. Period.

The degree that some here will go to justify bad behavior on Apple's part is mind numbing. It's ALWAYS someone else's fault. That person MUST be an idiot. Or, failing that, his voice is annoying and he's short and doesn't worship Apple, so anything he says is wrong. The man took the time to address every issue that was presented in a cogent, thoughtful, and respectful manner. But he's still an idiot, right?

Apple put out a very expensive product without the supply chain or repair training materials necessary to fix the product for over half a year after it was released and then have the audacity to charge more for replacement parts than the cost of a new machine because of totally unenforceable warranty stickers. On their best day, they don't provide service even half as good as other similarly priced pro level workstation machines get.

They have a history of blatantly anti consumer behavior in this regard, and they treat their service providers like abused spouses. There is no justifiable reason for him not having been able to simply buy the parts from Apple to fix the problem. Every other manufacturer in the industry allows for that. In fact, i can go to Sony and get parts for electronics they made in the 90s with ease.
 
Sigh, this again?

Yes they will. They’ve been providing the parts to third party repair shops since early this year.

Apple sells parts to non Apple Authorized Service Providers? Since when?
 
It is really about time youtube adds a filter, like don't show video from X youtuber

You can already do this: With any recommended video, click on its three dot icon and choose "Not Interested". It'll show you another dialogue that'll allow you to say you don't want to see videos from this particular YouTuber.

IIRC, you may need to do this a few times before it finally sticks, but eventually they should stop showing up. Works fine for me, at least.
 
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When a company can put out a product but refuse to service it, even at out-of-warranty prices, that is, by definition, an anti-consumer practice. It's not surprising that laws are being written up to combat this monopolistic situation. MacRumors gets it right a lot of the time, but in this case, it goes out of its way to blame a customer for his predicament. The people you contacted to counter Linus' experience prove very little, when the authorized service providers he contacted in Canada could not help him, for fear of retaliation by Apple for doing it outside of Apple's rigid policies.

In the end, this policy only pushes a customer to buy something again. That's the reason it exists, let's make no mistake. The auto industry could not get away with this, for the obvious rebellion that would take place, and a car is at least as technical today than a high-end computer. High-ticket items require service, however the problem arose, either by the company itself or a third party service provider. The kicker being, Apple controls all the parts and refuses to release them to third party repair shops except under certain circumstances (monopoly).

MacRumors basically punts away these problems and says glibly, a line must be drawn. It needs to be drawn in a courtroom. This is not MacRumor's finest hour, which is a site I believe has integrity. Making insinuations that Linus had it coming because he took the machine apart, that is the finest gaslighting that Apple deals in. Please don't help them.
 
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Well the matter is resolved.


Reading this thread is sad. Clearly people did not watch the video, or read the article, they just jumped here to comment.

But to be clear:

1. He never asked for a warranty repair.

2. His main complaint was an inability to fix it at all. Not that Apple would not fix it. As is seen in this video, he is willing to fix it himself. He just needed the parts.

Then the excuses from people.

1. ESD issues really? How did Apple put the project together in the first place?

I've built my own computer, and I open it from time to time. ESD issues haven't destroyed it. Are you telling me a $5,000 iMac is so fragile that merely opening it can cause ESD issues. While $1,500 PC build is so sturdy that it can survive ESD problems.

2. Apple computers are special? No they are not, Apple uses the exact same parts as P.C.s do. Since the switch to Intel they use exactly what P.C. manufacturers do, the same processor, the same chipset, the same ram etc. I will admit Apple tends to use higher end parts (i.e. Xeon, ECC memory etc), but those same parts are avilable for P.C.s if you are willing to spend the money. In fact, they are quite common on Work Stations.

But even in the PowerPC days, they were not made of magic, or unobtanium it was still a computer, just like any other. The only difference, back then upgradability and user serviceability was key. Go look at the G4 Cube or any of the PowerMacs, they were designed to be easily reparied and upgraded by the end user. In fact, during the keynote, Steve Jobs would explictly brag about the ease of user serviceability.



I miss this Apple, the one who respected the end user. Even in the early days of Intel, Apple respected the end user. When I bought my first Macbook, I used to brag about how easy it was to upgrade. Remove three screws, push the levers, memory removed, pull the tab, remove the hard drive. The same was true of the Mac Pro, just pull a lever pull out the hard drives, RAM sat on riser cards, and the GPU was a standard form factor GPU.


Now everything is soldered in place, if anything fails replace the whole system. Even stuff which fails regularly like the SSD and RAM. Why?

1. Does it help make the computer faster? Nope.

2. Does it improve longevity? Nope.

3. Does it do anything practical for the end user? Nope.

4. Is it good for the environment. Nope, actually quite the opposite.

Last bit:

Fine he opened it up for Youtube views, is that really a justification to deny paid repair service? It sends a very clear message, Apple does not care about the end user.

What happens when your computer has issues, does that mean you can't get it fixed and must buy a new one. How about a simple one, what happens when dust collects in a computer? Every computer collects dust and needs to be opened to clean out dust. Does that mean you have to throw it out?

This is a sad part, Apple has gone all in on the push towards throw away culture.
 
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There you go. After exposing all of Apple's ********, they fixed the iMac Pro. It would be easier if Apple provided Linus another iMac Pro for free, but they enjoy the bad PR. Now professionals know the iMac Pro isn't suited for them.
 
Apple isn't the only company that has the throw away mentality and unless your of Louis Rossmann caliber when you build a computer you're just swapping in / out pc components when something goes bad.

People who make claims that professionals do or don't use iMac Pros are voicing a OPINION not a FACT.
 
FAKE FAKE FAKE ->After Effect. In my previous thread here , i have mention in my life time playing with computer. No electric shock like that. Shame linus..
 
FAKE FAKE FAKE ->After Effect. In my previous thread here , i have mention in my life time playing with computer. No electric shock like that. Shame linus..

Dude(tte), if you honestly thought that the "sparks" in that clip were intended to be real, I've got a bridge to sell you.

that was clearly a humourous attempt to show a computer "exploding". of course it was a fake after-affect. Nobody claimed it was a real life clip of the device blowing up.

in fact, I'm pretty sure that it even outrights aid "reenactment"

However. watch the most recent video where they have the iMac Pro open and go over the parts. There's a serious issue with the exposed power supply. This goes far beyond just potential damage to the computer.

Also: in my 20+ years of working with computers, I have absolutely had computers die with massive sparks. I was usually doing something wrong :p but I have absolutely caused shorts to happen that have been epic. I once bought two NVIDIA 8800 for SLI. Put them in, and then accidentally shorted the cards. That was epic. Nice sparks. smell of smoke and a big char on the card that ended up being dead. that SLI lasted all of 1 week.

Power Supplies in many electronic devices have very large and powerful Capacators that can outright KILL YOU.

this isn't me being my usual flippant self. There's a significant reason why power supplies in electronics are sealed very tight. ACCIDENTAL DISCHARGE OF THE CAPACATORS CAN DESTROY ELECTRONICS THAT TOUCH IT AND GET SHORTED OUT AND OUTRIGHT KILL YOU!

While I do thoroughly enjoy LTT content. Yes, he's very click-baity. But he's also not an idiot who has built an entire business out of media production and actually hosts and operates a very large media company. He's been in the tech industry for years and what he says about many of Apple's business practices are true and very questionable.

---------------------------------------------------------------


I'm a long time Apple fan myself. I've owned products of theirs (Albeit since the iPod days since before than I was a kid who couldn't afford it). I've followed this company since my first experience with an Apple computer in the 80's that for some reason screamed "HELP ME, SOMBODY, I'M TRAPPED IN THIS COMPUTER, SOMEBODY HELP ME" that my friend had and spent hours trying to figure out how!

Apple's current business practice is a dangerous tight rope between maximization of profits for the sake of maximization of profits and trying to turn computers an tech into throw away appliances. At some point, this sort of behaviour does bite companies in the ass. Will it happen to Apple too? damned fi I know. but historical context of other very large companies that were at the top of their games, who shifted to the same strategy have had disastrous affects for those companies.

for the first time since my first purchased Apple products, there's not a single product that has the value proposition for me anymore. The problem isn't even the hardware. its' the price for that hardware in conjunction with what I believe to be unethical business practices that really drive me away.

would I love a new iPhone? sure, but when you take things away like TID or even a headphone port (and not getting into that debate here) while ramping the prices up significantly, I question the value.

When you have a new laptop that reduces performance and options in the name of "thinner" while raising the prices significantly, again, there's no value there for me.

I just replaced my 2011 MBA with a Razer. my last iPhone (5s) was replaced by a Samsung. My iPad Air is my last Apple product and there's nothing that I'm willing to replace it with from their current lineup, as the only real upgrade considerable is the Pro, which again. costs almost as much as a laptop!.

When Jobs was around, Apple would build the best damn device he could think of (even if there were some misses). But the products came first and foremost. Pricing and value was determined after they designed the device. When you make a great product, the profits will come in because people will want it. With Cook in charge, maybe i'm mistaken (happens), but it feels like the price and costs are determined first and then they build the product around that. It feels like the 90's Apple tax is back in full effect.
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Apple isn't the only company that has the throw away mentality and unless your of Louis Rossmann caliber when you build a computer you're just swapping in / out pc components when something goes bad.

People who make claims that professionals do or don't use iMac Pros are voicing a OPINION not a FACT.

Yeah, I don't think Linus claims to be of Louis Caliber. All he wanted was to buy new parts to swap in. something that most adults are capable of doing. swapping in new components in most computers is easy. Even most other all in ones. Most of Apple's newest computers are being purposely built to prevent that. Which is why many of us feel like Apple has moved into a hostile position for many former customers. They've shifted their product lines to be "throw away appliances" without filling in the gaps in the lineup that are being created with this move.
 
Apple isn't the only company that has the throw away mentality and unless your of Louis Rossmann caliber when you build a computer you're just swapping in / out pc components when something goes bad.
People who make claims that professionals do or don't use iMac Pros are voicing a OPINION not a FACT.
Apple is supposed to be the smarter company that gives better solutions and charges premium prices to do it, so why would we need to lower our standards in evaluating the anti-consumer decisions that Apple is making.

Apple glues down more components in its laptops than any other maker. Useful components, from ram to ssds, are still user replaceable with PC makers, except Surface.

Apple is more highly thought of and should be doing things better, not worse. Most (all?) of Apple's latest computer decisions have been graded on a curve, "better than the last thing Apple did," and not graded against the industry, which is putting distance between themselves and the lazy company that Apple has become.

No one knows sales figures, but we do know that many of Apple's biggest fans have become its biggest detractors, and Apple is showing that it is fine with that. The Linus situation was avoidable, but Apple set itself up for this bad press with too restrictive policies that push away users, like the ones we're reading about all over blogs and forums. We're the ones willing to pay the Apple tax so it is a bad development for Apple, even without sales figures to go by.
 
Dude(tte), if you honestly thought that the "sparks" in that clip .
I'm also a long computer user mac/windows from the era of green screen. If static electric yeah.. but if kaboom style not yet. Anyway i think computer era a bit hold this day.. Not much improvement for normal user instead of high end consumer like video editor/3d editor/photographer which apple pretty lack in supporting in "PRO" product.
 
I'm also a long computer user mac/windows from the era of green screen. If static electric yeah.. but if kaboom style not yet. Anyway i think computer era a bit hold this day.. Not much improvement for normal user instead of high end consumer like video editor/3d editor/photographer which apple pretty lack in supporting in "PRO" product.

For the average user, we've definitely hit a point of diminishing returns. the average facebook/redditor, someone who just goes online for chat and some video content hasnt really seen improvements in performance since, for the most part, any well built computer in the last 5 years will provide a very quick feeling.

However, for those who use their devices in a power setting. Those who rely on performance and power to improve upon the time their work takes, is where as you say, Apple seems to have abandoned.

I have no problems with them making computers that fit into all the categories. But the new MacBook pro in particular and iMac Pro seem very much like a "race to the middle". nothing wrong with that. But it leaves a gap in the product lineup for those who need the utmost in uncompromised power delivery, with the ability to update certain components as they progress.


For example in Design / Architecture (I've helped consult recently in this for an engineering firm of about 2000 people as a side project). if their computers are so locked down that they can't update certain components such as RAM/GPU, and in some cases CPU, they are quickly falling behind their competitors who can now offer the same projects in shorter time. A firm that goes iMac (pro), has only the option of replacing the full computer whne/if apple has a new update. Meanwhile, their competition can easily swap out a GPU/CPU and gain 5-10% time to deliver on their projects. Which grossly affects the companies competitiveness if they cannot also match what their competition is doing.

So I don't really have a problem with Apple as a consumer electronics company delivering to the masses. For any business that's a no brainer. The problem as I mentioned is they've done this to their historic "pro" line as well, dumbing it down, without offering anything new in the same place.

For those who were on the Mac Pro cheese graters, There's NOTHING in Apple's lineup that matches it today. For those who were on the former MacBook pro with at least updatable SSD and RAM, there's NOTHING in place today.

The Apple computer lineup should (IMHO) look simplier and more like:

The MacBook should have replaced the air lineup as the "MacBook Air" to indicate it's the thinnest / lightest option
The MacBook Air we have today should no longer exist.
The 13 and 15" MacBook pro's should be "MacBooks" to signify this is their mainstream everyday computer.
there should be a bigger, more servicable and performance 15" and 17" MacBook pro at the top end.

for the iMac, there should be no "Pro" unless it's servicable. are most users wishing to service? probably not, but having it available is going o be very welcome for those who constantly need to stay semi current with their competition.


Simply put, anything "PRO" labelled should have some form of user serviceability. One thing that sets Pro apart from consumer tech is scalability. Calling something "Pro" that is locked down and can't scale to required needs is not actually professionally geared. again, my own opinion, but nothing aimed at "PRO" use should be completely locked down and reliant on the vendor for support / maintenance. Linus in his most recent video addresses the reasons very well. if I can't even go clean out the dust properly of a 5 year old machine, there's a significant design problem.

Honestly I think Apple got themselves caught in a paradox of their own creation. They kept tweaking and making the pro stuff more and more locked down, or less performant, and then when less people buy them, they use that as justification for continuing to change in that direction. Same thing with the Mac Mini. the 2014 was such a terrible refresh that people didn't buy it, so Apple used the low sales as evidence that they wouldn't put time into updating it, instead of actually finding out why it sold less, which was their own doing.
 
He is a fool
[doublepost=1524071918][/doublepost]He has more money than sense he can just buy another one its all for views

There is a legitimate reason for why he did this, and even explained it, if you actually follow up on the story. He wanted the full experience, as an average customer to show the ******** Apple does to literally ANY Customer. You'd be pissed too if you bought it, broke it and they denied fixing it, internally modified or not. Get **** straight.
 
He is a fool
[doublepost=1524071918][/doublepost]He has more money than sense he can just buy another one its all for views
Well it is his job, how do you think he brings bread to the table?
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if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself
His employee damaged it, don't think that for a second Apple is anymore perfect cos they are not, as they have stripped my screws on my MacBook. It is actually their fault that these computers are practically e-waste already.
 
Well it is his job, how do you think he brings bread to the table?
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His employee damaged it, don't think that for a second Apple is anymore perfect cos they are not, as they have stripped my screws on my MacBook. It is actually their fault that these computers are practically e-waste already.

Any reason you bumped a 2 year old thread for that?
 
Well it is his job, how do you think he brings bread to the table?
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His employee damaged it, don't think that for a second Apple is anymore perfect cos they are not, as they have stripped my screws on my MacBook. It is actually their fault that these computers are practically e-waste already.
Lol. They aren’t perfect “cos they stripped [your] screws.”

Wow.
 
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