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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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The ‘accident’ happened when his mate was trying to put the brand new iMac Pro back together after ‘they’ took it to pieces. And he isn’t as knowledgeable as he makes out sometimes, a lot of the stuff he pushes he’s sponsored for.
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Still they can refuse to repair, and in this case the video they made of it in bits kinda voids the warranty! I think a warranty void sticker inside the computer is perfectly valid and legal, considering the effort you would need to deliberately go to taking the machine apart to void it!
I saw the accident, **** happens. I take his live advertisement reads as a business strategy. From what I heard he is a YouTube millionaire. Smart or dumb doesn’t matter. I don’t think he is a tech genius, but he is fairly knowledgeable. He is not an Apple guy by any means also.
In the original video that showed how the screen broke, it sure looked like to me it was deliberately dropped. I think this was a manufactured story and they’ll make more videos on this.
The original video was a dramatization with special effects.
I think so. And I cannot wait for the follow up video. It seems so weird to me why Apple wouldn't fix that Mac Pro while Linus was willing to pay for it. It is "professional" hardware after all. Things get damaged. We don't see Dell refusing to fix their professional line...
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I can’t wait for the follow up video as well.
I wonder if Apple just wasn’t prepared for repairs like that yet for the new product. They probably haven’t set up a supply chain for that model. Sounds crazy, but entirely possible. Sounded like he had to go through an authorizated repair shop, yet they couldn’t order the part in their systems yet. We shall see.
No offense, but he is much more knowledgeable than the majority of folks on this forum. To be honest, he is a genius, and it's very dishonest to try and say that he isn't. I understand people may not like someone because of x,y,z... But that doesn't give anyone the right to discredit them.
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I mean, if likes of MKBHD calls themselves "pro", just because they make some tech reviews on YouTube, why shouldn't Linus? A guy that not only reviews stuff but pushes tech to its limit?
My thoughts exactly. Majority of tech reviewers are not "pros". Linus on the other hand, does seem to fit into the "pro" section.
That's exactly what he mentioned trying, a third-party AASP. Apple's policy when it comes to supplying parts to AASPs is strict enough to be anti-competitive, and since the parts are proprietary it's pretty much impossible for another third-party aside from Apple to produce them.
I'm not sure about the legality of this practice, but you're kidding yourself if you really believe this doesn't go against the right-to-repair ideology.
Another click bait video by this dick. Honestly stop subscribing and watching his tripe and he will soon disappear as his revenue stream will dwindle.
It is really about time youtube adds a filter, like don't show video from X youtuber, there are a couple that always shows up and I avoid like the plague.
Is he ? Let's see... How does a - self claimed - professional company releasing a professional highly-priced computer and then claiming they have no certified engineers or the required parts in order to repair it ?
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Yeah, that will show him. And the millions of his subscribers.
Ironically apolloa is one of the "groupies" or a pathetic hater subscribed to him waiting for the second video to show us here. Video posted 11hrs ago, apolloa post 10 hrs ago...within the hour lmao
Wow some of you are idiots. The guy makes content that entertains a decent subscriber base on YouTube, yet because he says something you don't like it's straight with the personal insults. Get over yourselves.
Let's be honest right now: how would you feel if your kid threw a toy at your $6000 iMac Pro, broke the screen, and caused an internal short, only to be told that Apple won't fix it for you even if you pay them, and that your only recourse is to just buy another whole machine outright.
"Oh, but I would buy AppleCare", you say. Congratulations, this happened 3 years and 1 day in to your ownership of the machine. But it's irrelevant - AppleCare should not be a requirement for good repair services.
Even in the event your machine is completely dead, Apple should be able to charge you less for literally handing you a brand new-in-box replacement than what you paid for buying the first one, because Apple effectively subsidise the cost of their software development with hardware sales, and you've already paid your dues.
Apple could charge far less than the cost of a brand new machine for replacing the individual components inside an iMac Pro. That is if they were a company that thought of their users as more than just an annoying necessity to collect revenue.
If you think that the parts of that broken iMac pro that are still 100% usable (that slick Aluminium chassis and the whoppingly expensive CPU, for example) don't constitute a substantial amount of the machine's overall cost, you're braindead.
I've experienced this ******** first-hand - things like logic board replacement quotes where the logic board part literally costs more than the retail price of a brand new machine. It's blatantly anti-consumer, yet some people seem to think it's perfectly acceptable for a company to act this way. Imagine if BMW refused to service your car because you broke the dashboard fascia when you installed an aftermarket stereo. Or a Rolex service agent refused to service your watch because you scratched it when you replaced the strap. Yeah, exactly.
Let's be honest right now: how would you feel if your kid threw a toy at your $6000 iMac Pro, broke the screen, and caused an internal short, only to be told that Apple won't fix it for you even if you pay them, and that your only recourse is to just buy another whole machine outright.
"Oh, but I would buy AppleCare", you say. Congratulations, this happened 3 years and 1 day in to your ownership of the machine. But it's irrelevant - AppleCare should not be a requirement for good repair services.
Even in the event your machine is completely dead, Apple should be able to charge you less for literally handing you a brand new-in-box replacement than what you paid for buying the first one, because Apple effectively subsidise the cost of their software development with hardware sales, and you've already paid your dues.
Apple could charge far less than the cost of a brand new machine for replacing the individual components inside an iMac Pro. That is if they were a company that thought of their users as more than just an annoying necessity to collect revenue.
If you think that the parts of that broken iMac pro that are still 100% usable (that slick Aluminium chassis and the whoppingly expensive CPU, for example) don't constitute a substantial amount of the machine's overall cost, you're braindead.
I've experienced this ******** first-hand - things like logic board replacement quotes where the logic board part literally costs more than the retail price of a brand new machine. It's blatantly anti-consumer, yet some people seem to think it's perfectly acceptable for a company to act this way. Imagine if BMW refused to service your car because you broke the dashboard fascia when you installed an aftermarket stereo. Or a Rolex service agent refused to service your watch because you scratched it when you replaced the strap. Yeah, exactly.
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Apple won't sell him (or anyone else that isn't a AASP) the parts to fix it.
If this was Reddit, you would receive gold for this post! But for now, take my thumbs up. So much truth in what you said, but so many fail to realize these things.
If by 'groupies' you mean subscribers, no I'm not (and better not start a conversation about apple's groupies in this particular forum). I do know, though, that apple's excuses are laughable under the context of a professional machine and should make all people purchased an iMac Pro at least nervous.
Good thing for apple, though, is that most people do not understand the difference between an iPhone's and iMac Pro's support concepts.
True. Third party or DIY repairs do not automatically void a warranty. If something not related to your repair breaks it should still be covered. That's the prohibition against tie-ins. They do not have to repair anything repaired by someone other than Apple. However, opening a computer such as an iMac would seem to make it easier to argue the actions damaged something inside; given nature of its construction.
Interestingly, Apple could argue, by using the iMac in a video that is the blogger's business, it is commercial use and thus not covered by Magnuson–Moss; in which case only a commercial warranty would apply. I do not know if Apple has a separate commercial warranty. Commercial warranties I have seen often start at date of manufacture, not purchase so a one year warranty could conceivably by significantly less.
Right to repair would be good, but could be of limited real value. In cars, for example, electronic have gotten so sophisticated unless you have the right computer systems, which often are expensive and or not available to 3rd parties from the manufacturer, your ability to repair is limited. Parts can be very expensive as well, since manufacturers are not required to make the available at a reasonable price. By pricing replacement parts high enough they can make 3rd party repairs uneconomic; while keeping theres more reasonable. For example, Apple could charge a flat rate $500 for a repair but charge $400 or the part, leaving little room for a 3rd party to make money on the repair.
Sigh, this again?
Yes they will. They’ve been providing the parts to third party repair shops since early this year.
This was kinda my whole thing with this video, he cites several of these proposed pieces of legislation and then seemed to make the suggestion that because of them Apple's refusal to make their parts and training widely and easily available was illegal, and I was like "he does realize that none of those have actually passed yet, right?"
Or did I misunderstand his point at the end of the video? Honestly the self-righteous tone (which he commonly adopts when talking about anything to do with Apple, his bias is extreme and well documented regardless of the redeeming features of his channel) kinda had me zoning out by the end of the video.
Uh... genius is maybe a tad strong (unless you're referring to his innate ability to build an online community, but based on context I don't think you were?). He's not an idiot either, of course, but any number of the IT professionals I know have equivalent knowledge and experience to him, and I suspect that's probably true of pretty much anyone with that background. He's pretty knowledgable, but his knowledge and expertise isn't really what gained him the profile he has. That was his brand-building instincts, charisma, and work ethic.