Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[throAU]

There is a legitimate reason for why he did this, and even explained it, if you actually follow up on the story. He wanted the full experience, as an average customer to show the ******** Apple does to literally ANY Customer. You'd be pissed too if you bought it, broke it and they denied fixing it, internally modified or not. Get **** straight.

I think the bigger issue from Linus' story is that even IF you broke it, and even IF you told apple you broke it - getting repairs for the machine you even admit you broke due to your own damn fault is virtually impossible.

Which is just totally unacceptable for a supposedly pro machine.

 

[msp3]

Louis (((Rossmann))) being a no talent manlet hack aside (he's short even standing next to Linus, who is 5'6~5'7 at most), Linus is spot on with this. While most "repair" hacks are typically dishonest con-artists peddling counterfeit or fake parts charging slightly under Apple prices to scam the consumer (and "right-to-repair" is as Orwellian and disingenuous as "net neutrality"), it's inexcusable Apple won't fix one of their own computers when the customer is paying out of pocket. If the computer was substantively modified that it in no way resembles what it's supposed to be, I can understand that. But the one featured in Linus' video was simply damaged. That's like saying a car company won't supply parts for one of their dealers to fix a damaged car because the manufacturer didn't like *how* you damaged it. Absolutely insane...

 

[Joe The Dragon]

Louis (((Rossmann))) being a no talent manlet hack aside (he's short even standing next to Linus, who is 5'6~5'7 at most), Linus is spot on with this. While most "repair" hacks are typically dishonest con-artists peddling counterfeit or fake parts charging slightly under Apple prices to scam the consumer (and "right-to-repair" is as Orwellian and disingenuous as "net neutrality"), it's inexcusable Apple won't fix one of their own computers when the customer is paying out of pocket. If the computer was substantively modified that it in no way resembles what it's supposed to be, I can understand that. But the one featured in Linus' video was simply damaged. That's like saying a car company won't supply parts for one of their dealers to fix a damaged car because the manufacturer didn't like *how* you damaged it. Absolutely insane...

well they can just say the repair price is so high you better just buy an new one.

 

[anshuvorty]

Why has this 7-month old thread been resurrected?

 

[opeter]

Why has this 7-month old thread been resurrected?

Just so, that you can write/ask this question.

 

[Ursadorable]

Why has this 7-month old thread been resurrected?

You remind you what an idiot the youtuber is.

 

[Sc0rp]

I think the bigger issue from Linus' story is that even IF you broke it, and even IF you told apple you broke it - getting repairs for the machine you even admit you broke due to your own damn fault is virtually impossible.

Which is just totally unacceptable for a supposedly pro machine.

Of course it’s impossible. Apple would legally be on the hook to grant a warranty on the machine that you broke if they fixed it for any price. Why would they ever do that? The law specifically says that they are off the hook on existing warranties if the issue was caused by the user.

Here’s a novel idea. Don’t open and break your expensive professional equipment.

Louis (((Rossmann))) being a no talent manlet hack aside (he's short even standing next to Linus, who is 5'6~5'7 at most), Linus is spot on with this. While most "repair" hacks are typically dishonest con-artists peddling counterfeit or fake parts charging slightly under Apple prices to scam the consumer (and "right-to-repair" is as Orwellian and disingenuous as "net neutrality"), it's inexcusable Apple won't fix one of their own computers when the customer is paying out of pocket. If the computer was substantively modified that it in no way resembles what it's supposed to be, I can understand that. But the one featured in Linus' video was simply damaged. That's like saying a car company won't supply parts for one of their dealers to fix a damaged car because the manufacturer didn't like *how* you damaged it. Absolutely insane...

Every working thing inside of the iMac Pro was rendered inoperative except for maybe both the ram and SSD that would have to be replaced anyway. Linus showed up to Apple with a box of parts that would have to be thrown away and said “fix it”. There’s nothing to fix. He broke everything. If Apple fixed it then they would have to replace every internal component and charge him for parts and labor, which would cost way more than just buying a new unit. Linus probably knew this and wanted them to give him an outrageous price estimate so that he can probably make a clickbait video titled “You won’t believe the cost of fixing an iMac Pro! 😱”. Instead, they said no and he made a video about how Apple is being so mean by not fixing his simple problem of everything in the iMac Pro being broken.

Also, your auto dealership wouldn’t touch your car with a ten foot pole if you brought them a crate of parts that used to be a car, rubbed money in their face like some ********* and demanded that they fix the car that you took apart and ruined. You’re just a big liability waiting to happen.

 

[Sc0rp]

There you go. After exposing all of Apple's ********, they fixed the iMac Pro. It would be easier if Apple provided Linus another iMac Pro for free, but they enjoy the bad PR. Now professionals know the iMac Pro isn't suited for them.

Why would Apple provide him an iMac Pro for free? Yeah, Linus is the real big brain here. He completely broke a $5000 iMac Pro, demanded that Apple fix what he completely broke and then spent $3500+ in parts off the back of a van to haphazardly slap something together that barely works after scoffing at the notion that repairing his iMac Pro would cost thousands in parts alone to “repair”. Real big brain energy there...

 

[Sc0rp]

The degree that some here will go to justify bad behavior on Apple's part is mind numbing.

what’s their bad behavior here? They didn’t break his computer. They didn’t refuse to fix a manufacturing error.

What happens when your computer has issues, does that mean you can't get it fixed and must buy a new one. How about a simple one, what happens when dust collects in a computer? Every computer collects dust and needs to be opened to clean out dust. Does that mean you have to throw it out?.

when Apple said that they can’t fix his computer it’s because he broke the entire thing and “fixing it” would create a major legal liability for them (they’d have to grant a warranty for the computer that he broke after they fixed it) and financial cost for him (If they fixed...basically rebuilt... his computer by hand, they’d have to charge him their going rates for parts and service. think about how much a logicboard or screen replacement for a MacBook Pro cost...) He rendered the machine beyond economic repair. It’s like asking someone to please kindly chop their own arm off for your entertainment. They’re not going to do that.

also, I have a working 2009 27” iMac. I suppose that if I wanted to get dust out of it I would probably go to an AASP and pay them to service my machine that still works. If I owned a Mercedes Benz and wanted to maintain it, I’d probably take it to a professional to do so. I wouldn’t take the entire thing apart, destroy every working thing inside and then show up at the Mercedes dealership all like “fix it”.

 

[AndyMacAndMic]

what’s their bad behavior here? They didn’t break his computer. They didn’t refuse to fix a manufacturing error.


when Apple said that they can’t fix his computer it’s because he broke the entire thing and “fixing it” would create a major legal liability for them (they’d have to grant a warranty for the computer that he broke after they fixed it) and financial cost for him (If they fixed...basically rebuilt... his computer by hand, they’d have to charge him their going rates for parts and service. think about how much a logicboard or screen replacement for a MacBook Pro cost...) He rendered the machine beyond economic repair. It’s like asking someone to please kindly chop their own arm off for your entertainment. They’re not going to do that.

also, I have a working 2009 27” iMac. I suppose that if I wanted to get dust out of it I would probably go to an AASP and pay them to service my machine that still works. If I owned a Mercedes Benz and wanted to maintain it, I’d probably take it to a professional to do so. I wouldn’t take the entire thing apart, destroy every working thing inside and then show up at the Mercedes dealership all like “fix it”.

I hope you realize that you are on page 56 of a thread that started in 2018? All arguments in your recent posts are already hashed and rehashed ad nauseam in the previous pages. If you want to rince and repeat this whole 3 years old discussion again, don't let me stop you, but don't be surprised if most (probably all) posters have moved on to more recent topics

 

[hatchettjack]

I bet iJustine would have a shiny new iMac stat!😂

 

[throAU]

Of course it’s impossible. Apple would legally be on the hook to grant a warranty on the machine that you broke if they fixed it for any price. Why would they ever do that? The law specifically says that they are off the hook on existing warranties if the issue was caused by the user.

No, we're not talking about warranty here.

There's two things:

• WARRANTY - i.e., repair for free. This is NOT what Linus is whining about
• PAID REPAIR - i.e., you or someone else breaks the machine, either deliberately or by accident, and you want to pay money to get it repaired.

Apple are refusing to do PAID REPAIR on this machine. NOT WARRANTY - PAID REPAIR. Which for a supposedly "Pro" machine with limited availability is completely unacceptable.

Lets say this was in a business and someone dropped it. With any regular machine from any other vendor you could pay money to get it repaired. Sure, it would cost money, but you could do it, in order to get your business back up and running.