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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Too busy jacking off to thoughts about what Apple might release next.
People who havent actually worked in service departments dont understand the risks involved in servicing this kind of unit and case especially when doing so places the unit back under warranty. Its a no brainer for us.
As a journeyman electronics technician, even I'm not dumb enough to try to crack one of those open. Apple is refusing to fix it because he got his fingers inside it and fracked it all up. If I was Apple I would charge him a the replacement cost of the computer only (less accessories) as the repair cost and call it a day.
I represent automotive OEMs and suppliers. I'm absolutely right.
No matter the damage, or the cause of the damage. If you can get a car into a dealership repair bay, they will gladly take your money to fix it every time.
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None. That's the problem. If Apple won't do the right thing on their own, legislation is needed.
That is not the issue. The issue is that he has done who knows what else to the unit DURING service. If those are the components damaged (PS, MLB, and LCD) thats a) basically a total and b) who knows what else is ****ed up. As the servicing department they'd be stamping the machine "back under warranty" upon its exit and would need to have confidence thats true. I would, in this case, NOT do this. Smart move by Apple. Totally consistent with norms. Game on.
Linus is a pre-Madonna and doesn't deserve to have his iMac Pro repaired after he broke it.
Or there is a difference between how car service departments play and tech ones. What about a total, though? Are car companies obligated to say "ok this unit is back under warranty again" after repair? Apple is.
Yep, that's what I find reprehensible. They will not even sell the parts THRU a 3rd party authorized repair centre for the customer or an outside party to attempt repair.
Good job reading the article. as stated in the article, 3rd parties do not have the parts. Otherwise he would have fixed it himself
Yes we can repair the computer for you it. Its going to cost $4999. Trust us it will look like a brand new computer. (smile)
Linus Sebastian, who runs the popular YouTube channel Linus Tech Tips, recently shared a video in which he claimed Apple and an Apple Authorized Service Provider denied to service his damaged iMac Pro.
For background, Sebastian and his team fully disassembled the iMac Pro in January for their video review, which shows components like the main logic board and memory modules laid out individually. The real-time footage of the damage occurring in the new video appears to be a reenactment with visual effects.
The damage resulted when they dropped the display while attempting to reattach it to the aluminum chassis. Towards the end of the video, Sebastian also says the iMac Pro requires a new logic board and power supply unit, suggesting there may have been a short circuit that caused damage to internal components as well.
Sebastian contacted Apple to inquire about repair options, and visited the Genius Bar at an Apple Store, but the company ultimately declined to service the iMac Pro. In an email, an Apple support advisor placed blame on limited availability of replacement parts, but the actual reason is likely rooted in policy.
As has long been the case, Apple's terms and conditions for repairs stipulates that the company will not service products that have failed due to "unauthorized modification," including "faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider."
Apple's limited one-year warranty is also void if a product has "damage caused by service, including upgrades and expansions, performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider."
In his defense, Sebastian confirms he is aware of those policies, but his argument is that Apple should still be obligated to repair the iMac Pro if he pays out-of-warranty fees. In the video's comments section, reaction is mixed, with some people agreeing with him and others siding with Apple.
iMac Pro is a non-user-upgradeable, all-in-one workstation by design, so it's easy to see why Apple may not be interested in servicing one that was fully disassembled. While the team at Linus Tech Tips may be more tech savvy than some, a lot can go wrong when an average customer tampers with internals.
After the repair was declined by Apple, Sebastian and his team contacted an Apple Authorized Service Provider in Canada, where they are located. The repair shop also declined the repair, but their reason was allegedly that Apple has yet to offer the required certification courses to service the iMac Pro.
However, Apple's internal iMac Pro Service Readiness Guide obtained by MacRumors states that ATLAS online training and learning resources for servicing the iMac Pro have been available in English since December. We also spoke to multiple sources who completed the course and received certification months ago.
The guide adds that iMac Pro service parts availability began in early to mid January, with replacement logic boards, flash storage, and memory available by late February. Multiple sources at Apple Authorized Service Providers also confirmed that iMac Pro displays are available with two-week-or-less delivery estimates.
MacRumors contacted a reliable source who confirmed that Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed.
In the end, Apple has to draw a line somewhere, and not everyone will agree with it. MacRumors contacted Apple, but a spokesperson declined to comment. We've also contacted Linus Tech Tips for comment.
Article Link: Popular YouTuber Says Apple Won't Fix His iMac Pro, But Disassembly Violated Apple's Repair Policy
Corporate users won't be ripping it apart like this idiot did, big difference.
Truly. This is beyond ignorance. Corporate people are too usage needy to go in a-fixin'. They need production now so they're more likely to keep duplicate hardware on site or buy something to hold them over until repairs can be completed.
Currently I think none, but that's the point. As far as I understand there are 17 states which are currently discussing introducing "right to repair" laws which would require device makers to provide tools, parts and service/repair manuals to third parties.
Because the article doesn't make that immediately clear. I took the time to read it and was a little annoyed how long it took to get that answer. Really could've said it all within two sentences.
"Everyone could do it" sounds facetious. Certainly a lot of people could. It is not difficult to find people who qualify for short courses and at most vocational/tech college courses, who can then receive training to know how to repair these things. They are intricate, but replacing the replaceable parts are grossly simple.
If I bought a new car, took it apart and f'd it up putting it back together, not sure that a car dealer would be interested in repairing it even at cost...
I just wish there was a way to filter in YouTube, he is one of the you tubers I try to avoid, if only there was a way to remove (as in hide from my searches) all unwanted youtubers....
May be there is a way, but I do not use YT that much...
May be there is a way, but I do not use YT that much...
Can you give some concrete examples then? All my visits to dealership service counters only required me to specify the part number and quantity. Had auto-manual tranny swaps done as my biggest parts-related work. Never even needed my VIN. In my mind, a sale is a sale. No one cared if I actually had the matching car.
Apple policy is extremely clear here, it's nothing new, it's the same regardless we talk about 300$ watch or 5000$ computer, rules are rules period. Why should they break their own rules and make an exception for someone who willingly on public channel destroyed every possible part in the computer. It's like a guy who drilled a whole for audio jack in iPhone 7 wanted Apple to fix it now. Pathetic, ridiculous, I'm not surprised Apple doesn't want to get involved in this drama.
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I hate being pedantic, but prima donna is the term you're looking for.
Dude's not gonna turn into Madonna.
I don’t think the issue is that Apple won’t repair it themselves, it’s the fact that they go out of their way to make “3rd” party options, well, useless. I’m fine if Apple doesn’t want to touch the thing. He’s upset because Apple took away any other option outside of them.
Apple is telling him “go get someone else to fix it” while at the same time saying “nobody is allowed to fix it.”
Apple is telling him “go get someone else to fix it” while at the same time saying “nobody is allowed to fix it.”
If you think this is bad try buying a replacement part for a modern appliance. It's almost cheaper to buy a new fridge then to swap any parts. They need to make sure parts are available and also reasonably priced in order to make repairs viable.
Here's the thing: I watched the video, and I went into the video thinking "oh this is Linus being a dingus again and then getting mad at Apple". But, he has a legitimate point. They do not have the parts for the iMac Pro. They couldn't fix it even if they wanted to! That's the problem. I understand why Apple has strict policies regarding repairing devices (liquid damage, DIY/Aftermarket parts etc.) and they have every right to. But a machine this expensive, and it being a pro machine, people are probably going to open them at some point to upgrade. And if they make a mistake, there should be parts out there to fix it. And Linus said in the video that he was willing to pay the full aftermarket repair price (parts and labor) to fix it.
Linus is one class idiot, he is a PC fan and doesn’t know what he’s talking about sometimes spewing rubbish. He is up his own behind as well I think, he also made a video complaining about spending around $150,000 on a full RED camera setup for his YouTube channel because his ‘camerman’, wanted it... way way way more money then sense like the majority of YouTube people with lots of subs.
I think anyone that buys the same equipment used to film The Avengers or any other AAA blockbuster, for a YouTube channel which will compress the hell out of the quality, is seriously lacking intelligence.
I’m glad Apple told him where to go.
I think anyone that buys the same equipment used to film The Avengers or any other AAA blockbuster, for a YouTube channel which will compress the hell out of the quality, is seriously lacking intelligence.
I’m glad Apple told him where to go.
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