More like I took the entire internals apart on a Tesla. I sloppily put it back together and it doesn’t run.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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I am quite sure that you can buy any parts you want on a vehicle, even if you do not own that vehicle, which means you will not hae a ViN.
A company has no obligation to sell you repair services on something they don't want to repair. The not selling replacement parts is less than ideal though.
He knows that, he's not poor. But what about a small business that took out a loan to afford one or two of the things?
What are they supposed to do if they need a repair or replacement parts?
The problem seems to be Apple isn't set up to provide support.
Apple gives the *option* for Authorised service providers to refuse services if you have meddled with the device...
All he has to do is to keep phoning up service providers until he finds one that will service him.
Authorized service providers *want* your business.. if every single one of them rejects his business, it’s usually because there’s a good reason.
That's not the point.Jeezus man. The cost of repair would probably outstrip the cost of a new machine. New display, replacement PS and MB-- possibly other components. I've not included the airline ticket for the Chinese factory worker(s) need to be flown in to do the work.
He will make up for the cost of replacing it with the ad revenue. I am not worried about him at all.
It's a long road from "damaged internals" to "caught fire".
Thermals are managed carefully in all computers and very carefully in all-in-ones. They slow down and shut off if things get out of whack.
And anyway there is a video of the damage occurring. It's not like the thing got kicked down a flight of stairs and the owner wants "just a screen replacement" prior to plugging it into 220 volt.
It's a broken screen. Put a new screen in or sell him one so he can do it himself.
I would guess that Apple is losing thousands of iMac Pro customers per hour over this, but that would imply that there are thousands of potential buyers for the iMac Pro.
no customers anyway = no customers to lose
Because, logic be damned, a majority of us are tired of seeing YouTube dooshes get attention and our visceral gut reaction is to say “Screw this guy”. So we ignore the facts.
So what is he going to do about other than whine and get free media on sites like this? Maybe before he took it apart he should have researched what could be done if it was damaged during disassembly. And if that answer is nothing then maybe he shouldn’t have taken it apart.
Apple never said it was beyond repair. Your example is meaningless. Things are written off (like crashed cars) when the cost benefit is not there. It would be one thing for Apple to say that it would cost more to fix than to replace, but they are not. They are just refusing to fix it even though the person who wants it fixed is more than willing to PAY.
You clearly did not watch the video... he does go to the Apple store first (knowing that he will have to pay out of pocket)... but they refuse to repair it. Fine, they can cite their policy of not repairing any user modified machine as pointed out on this website, but they don't instead citing they will not do a repair if they cannot get the parts (video @2:23)! Further, it is also impossible to even source components or the certification for a 3rd party (Apple authorized service provider) to repair it. He also could prob repair it himself but there is no way for him to get any replacement parts.
I think he actually gave the iMac Pro a pretty good review. He said it priced very favourably with similarly specced systems.
So? Just because he’s demanding something Apple needs to provide it?
Because people are like sheep... and they fail reading.
If it were that easy, everybody could do it. Personally, I don't blame them for staying away from this one.
I work for an automotive supplier. You are absolutely wrong.
Listen - the reason Apple doesnt repair in cases like this is because when they do they automatically declare the machine back under warranty when it leaves the shop. That is non negotiable. So they have to have confidence that the repair job is sound and that it wont keep looping back in. If this machine was disassembled by screwballs, as a former tech service manager myself, I can say I would have very low confidence in the rest of the components. Like, hey screen, logic board and power supply. **** outta here. LOL.
Apple customer service in Canada is hopeless.. I don't know what it's like in the US.
I'm an Australian, I was in living in Canada (Vancouver, BC) and had an issue with my late 2013 MacBook Pro (the battery was swelling pretty bad, and bottom flap was split open).
I took it to Apple Canada mid last year, said nope, we can't fix it (out of warranty) unless you pay something like $375 CAD + tax.. I also tried to pursue it by email support, but to no avail.. (they always seem to try to be 'sympathetic' to you but with no real results).. I returned back to Australia end of last year and took my MacBook to the Genius guys about an OSX issue (unrelated to the battery, as I gave up on it).. but the technician there basically said, 'No.. I can't let you leave here with this..' referring to the open bottom/battery swelling issue.. and basically said they will fix it free of charge! The actual invoice was $700+ AUD but was it waiver from the great Genius guys from Apple Australia.
I've also had a good experience with Apple in the UK when I had a battery issue with my iPhone 5 (out of warranty), they replaced it on the spot free of charge.
Now I'm not saying this guy should be able to get it fixed free of charge, but he's willing to pay for the repairs.. I can't see why not. But based on my experience with Apple in Canada.. you have no hope. You would expect the same customer service where ever you go.. but it seems like that's not the case.
I'm an Australian, I was in living in Canada (Vancouver, BC) and had an issue with my late 2013 MacBook Pro (the battery was swelling pretty bad, and bottom flap was split open).
I took it to Apple Canada mid last year, said nope, we can't fix it (out of warranty) unless you pay something like $375 CAD + tax.. I also tried to pursue it by email support, but to no avail.. (they always seem to try to be 'sympathetic' to you but with no real results).. I returned back to Australia end of last year and took my MacBook to the Genius guys about an OSX issue (unrelated to the battery, as I gave up on it).. but the technician there basically said, 'No.. I can't let you leave here with this..' referring to the open bottom/battery swelling issue.. and basically said they will fix it free of charge! The actual invoice was $700+ AUD but was it waiver from the great Genius guys from Apple Australia.
I've also had a good experience with Apple in the UK when I had a battery issue with my iPhone 5 (out of warranty), they replaced it on the spot free of charge.
Now I'm not saying this guy should be able to get it fixed free of charge, but he's willing to pay for the repairs.. I can't see why not. But based on my experience with Apple in Canada.. you have no hope. You would expect the same customer service where ever you go.. but it seems like that's not the case.
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So what's the problem here? He violated the terms of warranty and who knows what he did when he opened it.
Why should Apple repair it and be subject to lawsuits after their repair causes yet another problem they were unaware because he messed with it?
Why should Apple repair it and be subject to lawsuits after their repair causes yet another problem they were unaware because he messed with it?
Correct. But several state legislatures are taking up that issue and saying a company should be obligated to to sell all the same repair parts to anyone that they provide to themselves internally, including specialized tools and repair manuals.
I agree with them.
What law says Apple must repair something out of warranty, or if they won’t repair it that they must provide someone else parts?