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Post here if you ordered from Premier but still have nothing on the main site (OS001)
- Thread starter alee
- Start date
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This is pretty much exactly what happened to me. Actually ordered at the same time, 12:05 pm PST. Except instead of having an incorrect number, AMEX rejected the charge as a fraud alert (I got a call from them and cleared it up last Thursday). Status has not changed at all and no charges have been made to my card at all.
I've called a bunch of times and was told the web status should update in 12 hours ... every time they say that, it has not. Who knows. I will be very surprised if my order makes it out this week.
2nd time around, still no change. I asked her to re-process the order. She put me on hold for about 5 min, and said I should expect more information on the status page later today.
I placed a preorder for two iPhones (me & wife) through Premier on 6/15 at 5:30AM EST. Order status on the Premier is stuck on processing with a Last Updated of 6/19. Checking the ATT&T regular order status shows that the order was placed on 6/19, and stuck IN PROGRESS, with backordered on everything.
Other friends who ordered via premier, way after me, have had their orders shipped with tracking. Ugh!
Other friends who ordered via premier, way after me, have had their orders shipped with tracking. Ugh!
Consider yourself lucky. This thread is for people that can't even see their order in the AT&T regular order tracking site.
Going to give them one last shot in the morning. Maybe 2 shots. Or 10.
Okay I am sick of this; I'm on the phone with them again even though my status on their automated message says I'm processing. The website still says attention and the fact that some people are getting theirs TOMORROW and many others who ordered AFTER me have shipped pisses me off to no end.
Is anyone still in this boat?
Is anyone still in this boat?
I dunno, I think the rep I had this morning was overwhelmed from all the crazy customers this week. She wanted me off the phone ASAP and refused to manually process the order over the phone.
There was nothing that she could see holding my order up, and people are frantically getting all the orders pushed through all day (no specific times) to be shipped out by the 24th. I guess the 25th isn't so bad - we leave for vacation the morning of the 27th... as long as I get a tracking number at some point!!
Even though my order status still says "Attention!" and it's not showing up on the regular AT&T website she said it will and they're doing their best to see to that. If there are any problems they'll email me again.
So here I wait... again.
There was nothing that she could see holding my order up, and people are frantically getting all the orders pushed through all day (no specific times) to be shipped out by the 24th. I guess the 25th isn't so bad - we leave for vacation the morning of the 27th... as long as I get a tracking number at some point!!
Even though my order status still says "Attention!" and it's not showing up on the regular AT&T website she said it will and they're doing their best to see to that. If there are any problems they'll email me again.
So here I wait... again.
I'm on hold right now... going to keep on pushing this.
I'm pretty frustrated too. Play by the rules and get put at the back of the line. Lovely.
Yep yep, same story every time I call. "Everything looks fine." "No, there are no holds on your account." "We'll ship your order soon."
I give up.
I give up.
I placed two orders at 1:45pm EDT (6/15) from AT&T Premier business:
- 1 iPhone 16GB Black
- 1 iPhone 32GB Black
AT&T Premier Order Status page has always shown "Processing" with an order date of 6/15, last updated 6/17. I consider the premier order status page to be useless.
Previously I was unable to see any order status (OS001) on the main AT&T order site. I called the 866-499-8008 and the automated system said that my order has been processed and would ship soon. I talked to a rep who checked both of my orders and said they were fine. Of course he was vague about the actual ship date, pointing out that 6/24 is merely the release date.
As of this morning, the main AT&T order site does show both of my orders, however they look like this:
- iPhone 16GB Black, Order Date 6/16, In Progress, 0 Backordered
- iPhone 32GB Black, Order Date 6/16, In Progress, 1 Backordered
The only emails I've received are the original Premier order confirmations from 6/15.
I had a hold on my card for both. Now the charge went through for the 16GB, but not the 32GB -- and the hold is no longer there for the 32GB.
My conclusion so far:
Those of you in a similar situation (OS001 until recently) are probably just the unlucky ones that somehow got bumped to the end of the line with me, and I doubt we'll see our phones 6/24. I expect to maybe see the non-backordered one on 6/25, but probably won't see the backordered one until at least 6/28. (unfortunately the backordered one is replacing my broken phone, so it looks like i'll be phoneless for another week.)
I can only assume that AT&T's broken site resulted in a lot of earlier orders not making it through the automated system, thus they had to be reconciled manually on 6/16 by employees -- some 6/17, as I'm hearing. Perhaps they eventually fixed their site in the afternoon and that's why some orders made later than ours have shipped, as they were automated.
- 1 iPhone 16GB Black
- 1 iPhone 32GB Black
AT&T Premier Order Status page has always shown "Processing" with an order date of 6/15, last updated 6/17. I consider the premier order status page to be useless.
Previously I was unable to see any order status (OS001) on the main AT&T order site. I called the 866-499-8008 and the automated system said that my order has been processed and would ship soon. I talked to a rep who checked both of my orders and said they were fine. Of course he was vague about the actual ship date, pointing out that 6/24 is merely the release date.
As of this morning, the main AT&T order site does show both of my orders, however they look like this:
- iPhone 16GB Black, Order Date 6/16, In Progress, 0 Backordered
- iPhone 32GB Black, Order Date 6/16, In Progress, 1 Backordered
The only emails I've received are the original Premier order confirmations from 6/15.
I had a hold on my card for both. Now the charge went through for the 16GB, but not the 32GB -- and the hold is no longer there for the 32GB.
My conclusion so far:
Those of you in a similar situation (OS001 until recently) are probably just the unlucky ones that somehow got bumped to the end of the line with me, and I doubt we'll see our phones 6/24. I expect to maybe see the non-backordered one on 6/25, but probably won't see the backordered one until at least 6/28. (unfortunately the backordered one is replacing my broken phone, so it looks like i'll be phoneless for another week.)
I can only assume that AT&T's broken site resulted in a lot of earlier orders not making it through the automated system, thus they had to be reconciled manually on 6/16 by employees -- some 6/17, as I'm hearing. Perhaps they eventually fixed their site in the afternoon and that's why some orders made later than ours have shipped, as they were automated.
Sounds about right to me. At this point I'm resigned to expecting a new phone in 1-2 weeks... I've wasted a little too much time on this whole ordeal.
6/15 order
i ordered on 6/15 mine is still backordered, luckly i have a reservation at apple too i may go pick it up there
i ordered on 6/15 mine is still backordered, luckly i have a reservation at apple too i may go pick it up there
My thoughts exactly. I'd still love to get my new phone this week, but I'm trying to stop obsessively refreshing my order status and credit card account activity page.
----
And after checking my order status one more time, my AT&T Premier order status just cleared the "Attention" notice and went back to "Processing." The automated phone message on the Premier help line now says that my order will be completed in the next 1-2 business days (previously it said that my order should complete in the next business day, I think). Still nothing on the main order page, but I suppose it's still progress.
It is still possible for 6/24 arrival -- they're using overnight shipping, and 37 hours remain until midnight 6/24, so if they continue to bash out these orders the possibility remains. Both this thread and "**AT&T iPhone 4 Order Status Thread**" show that backorders are still being cleared and, eventually, shipped. I consider "backordered" just means that my line in the queue is further than the qty of units AT&T has scanned into their system. In other words, their receiving department is still scanning them in, fulfillment is still allocating and shipping them, and the phone with my name on it is simply sitting in the receiving dock waiting to go through the process.
I think the short answer at this point is that there's nothing you can do. If your billing information is correct, and there are no holds on your order, apparently all we can do is wait and hope that AT&T processes our order.
Until someone tells us whether there's a specific instruction to tell the CSR, they're all going to do pretty much the same thing -- verify your account info, look to see if there are any flags on it, and then tell you to wait.
One told me at some point she saw apple looked at it...but that was it. She also told me to go to a store.
I don't see how any of that helps. But oh well.
I got so fed up I went to an AT&T store and since they didn't help me place the order and I don't have a current account with them they could do nothing for me - not even make a phone call or check the status - and told me they got a lot of pre-orders and they're trying to get them all out.
My Premier status still says "Attention!"
My Premier status still says "Attention!"
I guess the only thing we can do is go to the Apple Store or an AT&T store Wednesday and camp out.
If I have no shipping confirmation by about 9pm tomorrow night, I'll be lining up with the masses and spending the night in a hot parking lot outside my local AT&T store - just like I did when the 3G came out.
I wish I could get someone at AT&T Premier to actually talk to me. After I check order status at 866-499-8008, they hang-up on me when I ask to talk to a rep. No hold music, just a message that they're too busy to deal with me.
Grrrrrr.
TimR><>
If I have no shipping confirmation by about 9pm tomorrow night, I'll be lining up with the masses and spending the night in a hot parking lot outside my local AT&T store - just like I did when the 3G came out.
I wish I could get someone at AT&T Premier to actually talk to me. After I check order status at 866-499-8008, they hang-up on me when I ask to talk to a rep. No hold music, just a message that they're too busy to deal with me.
Grrrrrr.
TimR><>