That is not an option for anybody whose upgrade eligibility has been used on the pre-order. They'll simply be ineligible to upgrade at the Apple Store because they have an order already placed.
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Post here if you ordered from Premier but still have nothing on the main site (OS001)
- Thread starter alee
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Ordered on premier site at 7am PST.. order went through, received confirmation email 10 min later. As of now, I have nothing. It's just backordered.
They must not have done anything because I can still order one via Apple store and wait until mid July..
They must not have done anything because I can still order one via Apple store and wait until mid July..
I'm finally back to a "processing" status - still not on the regular AT&T website though. They are really trying to get all of these orders fulfilled; I wouldn't cancel.
Finally backordered. Hopefully they'll match me up with a phone today and ship it ASAP.
Oh, the Premier order # doesn't work on https://www.wireless.att.com/order_status - use your cell #.
And 8777828870 may help - it's automated and has the latest info on your order.
Oh, the Premier order # doesn't work on https://www.wireless.att.com/order_status - use your cell #.
And 8777828870 may help - it's automated and has the latest info on your order.
Glad your order cleared up. I still have 1 more order that hasn't shown up on the regular AT&T site yet.
I'll be happy if one of the two phones shows up by Friday.
Update:
My non-backordered 16GB has left Memphis and is still scheduled to be delivered today 3pm FedEx.
My backordered 32GB now has a tracking number! I expect to see it 6/24, but 6/25 is a possibility.
AT&T is working hard to get these to us by 6/24. I imagine some of us will get them a day late for one reason or another, but it is clear to me that a lot of people over at AT&T are putting in some hard work to pull this off as smoothly as possible.
My non-backordered 16GB has left Memphis and is still scheduled to be delivered today 3pm FedEx.
My backordered 32GB now has a tracking number! I expect to see it 6/24, but 6/25 is a possibility.
AT&T is working hard to get these to us by 6/24. I imagine some of us will get them a day late for one reason or another, but it is clear to me that a lot of people over at AT&T are putting in some hard work to pull this off as smoothly as possible.
Congrats Andy. Thanks for keeping us posted through this.
Still can't see one of my orders on the main site. The other is showing as backordered as of 6/23.
Guess I'm not seeing anything tomorrow.
My previously backordered 32GB has shipped! FedEx tracking number doesn't bring up any info yet on FedEx site, but I know it is only a matter of time.
It seems everything follows this process, the whole time showing "Processing" on Premier site:
Nothing on main site > Backordered on main site > Not backordered > Tracking number, but still not shipped > Shipped > Tracking number eventually works > Steal underpants > ? > Profit!
It seems everything follows this process, the whole time showing "Processing" on Premier site:
Nothing on main site > Backordered on main site > Not backordered > Tracking number, but still not shipped > Shipped > Tracking number eventually works > Steal underpants > ? > Profit!
I just got off the phone with them again...
Still just processing...no access to ATT regular site yet. She said she has no explanation for it. She said that they hope anyone that ordered the 15th will get it by the 24th-28th.
If mine is STILL backordered as of 148pm EDT Wednesday, is there ANY hope of getting it tomorrow? How about Friday?
How quickly did it go from backordered to your house?
How quickly did it go from backordered to your house?
Then me and you are in the exact same position. Let us keep each other updated via private message.
I call at least twice a day.
It's still very possible you'll show up on the main site today as backordered in time to ship tomorrow, for a Friday afternoon delivery. (This based on the timetable I experienced).
If you're still OS001 tomorrow morning then maybe Monday?
My 8am order is still not showing on the AT&T side. I've been hold with AT&T for the last 30 minutes.
Ok, it would appear today I talked to a Premier rep that actually knows what he's doing. My guess is that AT&T staffed up with a ton of temps to handle the volume, and for the first time since I've been calling, I actually got to a real employee.
He read through all the notes on my account, said there is no reason it shouldn't have gone to processing already. Then he said the magic words "I'm going to process this order manually so that I know it will go through correctly". Placed me on hold for about 15 min, checking in every 2 minutes to tell me where he is in the process.
20 min after I got off the call, my order is now showing in the main AT&T system as backordered, 6/25. This guy was sharp, polite, and gave me the proper attention as a Premier customer. He just did what he needed to do to get the order into fulfillment.
Hold times are very tolerable today after the first wave of orders and activations have happened. I'd guess another week or two for me to get my phone, but at least I can see both of my orders are in the fulfillment system.
He read through all the notes on my account, said there is no reason it shouldn't have gone to processing already. Then he said the magic words "I'm going to process this order manually so that I know it will go through correctly". Placed me on hold for about 15 min, checking in every 2 minutes to tell me where he is in the process.
20 min after I got off the call, my order is now showing in the main AT&T system as backordered, 6/25. This guy was sharp, polite, and gave me the proper attention as a Premier customer. He just did what he needed to do to get the order into fulfillment.
Hold times are very tolerable today after the first wave of orders and activations have happened. I'd guess another week or two for me to get my phone, but at least I can see both of my orders are in the fulfillment system.
