Powerbeats Pro - Only one earphone charging

DVNIEL

macrumors 6502a
Oct 28, 2003
902
495
0
California
Do any of you experience finding only one of your earphones charging? I often find myself putting these on and when I’m about to workout only one is working and I check the battery only one is fully charged.

I don’t think this is an isolated incident because I have two sets of Powerbeats Pro and both do this. I feel like I seat them in properly but they don’t always charge simultaneously even if I really press them in.
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,705
78
0
Savannah, GA
Do any of you experience finding only one of your earphones charging? I often find myself putting these on and when I’m about to workout only one is working and I check the battery only one is fully charged.

I don’t think this is an isolated incident because I have two sets of Powerbeats Pro and both do this. I feel like I seat them in properly but they don’t always charge simultaneously even if I really press them in.
Just experienced this today. My left is not charging.
 

b11051973

macrumors 6502
Apr 8, 2006
330
333
0
I had to get mine replaced because the left one stopped charging.

I also find I need to make sure I put them into the case correctly. If an earbud isn't seated correctly, it stays powered on and runs the battery down. Then the next time I take them out, an earbud's battery is dead or close to it.
 

aloper

macrumors 6502
Nov 23, 2015
288
333
0
Rocklin, CA
Same issue with mine...I have to make sure the to push left one is in the case, down on the contacts to get it to charge. Even then, I open my phone and check the battery widget to make sure it’s actually charging...If I just drop it in, most of the time it won’t charge. Going to contact apple...hopefully it’s just the case that may need to be replaced...
 

DVNIEL

macrumors 6502a
Oct 28, 2003
902
495
0
California
I had to get mine replaced because the left one stopped charging.

I also find I need to make sure I put them into the case correctly. If an earbud isn't seated correctly, it stays powered on and runs the battery down. Then the next time I take them out, an earbud's battery is dead or close to it.
I hope I don’t need to go for a replacement because it’s absolute waste of time. I have to make sure it’s seated in the case well and to make sure I don’t have any chalk from the gym anywhere on the earphone.
 

OneMike

macrumors 603
Oct 19, 2005
5,586
1,486
0
Make sure you hear the click when you put them in the case. I had this problem a while ago.
 

SSandy

macrumors newbie
Sep 9, 2009
18
1
0
I just had the same thing happen to mine. Left PowerBeats Pro earpiece wouldn't charge. Tried reseating, cleaning the contacts. leaving the case plugged in for 24 hours. Interestingly, the left earpiece always ran down more quickly than the right while using.

Took to Apple store yesterday. Guy checked it out. Said the left earpiece was defective. I asked how he knew it wasn't a problem with the charging case. He said it can't be the case because the case is detecting when the earpiece is in place or not and reads the charge level ok (0%). He checked his store inventory for a spare left earpieces -- didn't have any so he checked other Colorado Apple stores and they were out. Said he'd order a new left earpiece and it should be in in a couple of days.

Then he asks me to wait and goes into the back room for about 10 minutes. Comes back and says that Apple requires the that entire unit be shipped back to them for inspection and replacement "if necessary." I figure that this is either a common problem and they're wanting to figure out what causes it, or they want to be sure I didn't do something horrible to my left earpiece, like perhaps SCUBA diving with my left earpiece in in my ear (no, I didn't). I was promised the 'fixed' unit would be back within a week. I think they should have shipped it back to Apple and given me a new set on the spot, but after my MacBook Pro battery expanded and cracked my motherboard, they wouldn't give me a new unit so I guess this is just the way it is.

Sandy
 

linkgx1

macrumors 68000
Oct 12, 2011
1,596
201
0
My Navys came with the left one not charged. But so far I haven't had an issue with them not chargning.
 

Vdovin

macrumors member
Mar 1, 2019
82
32
0
Make sure you hear the click when you put them in the case. I had this problem a while ago.
Just has that happen to mine this morning. Must not have put them in properly and they were dead when I tried this morning.

Put them in correctly for 10 min and have 3 hours charge. Thank god for quick charge
 

robjulo

macrumors 65816
Jul 16, 2010
1,224
1,878
0
Having a similar issue. I'm taking them back today. The right one is flaky. Sometimes won't charge, today it said it was charged but would not come on. My overall experience with Beats products (I went through multiple pairs of Beats X) is that the quality is poor.
 

robjulo

macrumors 65816
Jul 16, 2010
1,224
1,878
0
Follow-up on this: I went to the Apple store this morning and the tech (nice guy) told me similar to what SSandy was told in the post above. However, he said, because it was within 30 days, he'd talk to his manager about just doing a swap, which is what we ended up doing.