Powerbeats Pro - Only one earphone charging

DVNIEL

macrumors 6502a
Original poster
Oct 28, 2003
940
556
California
Do any of you experience finding only one of your earphones charging? I often find myself putting these on and when I’m about to workout only one is working and I check the battery only one is fully charged.

I don’t think this is an isolated incident because I have two sets of Powerbeats Pro and both do this. I feel like I seat them in properly but they don’t always charge simultaneously even if I really press them in.
 

D1G1T4L

macrumors 68000
Jun 26, 2007
1,707
80
Savannah, GA
Do any of you experience finding only one of your earphones charging? I often find myself putting these on and when I’m about to workout only one is working and I check the battery only one is fully charged.

I don’t think this is an isolated incident because I have two sets of Powerbeats Pro and both do this. I feel like I seat them in properly but they don’t always charge simultaneously even if I really press them in.
Just experienced this today. My left is not charging.
 

b11051973

macrumors 6502
Apr 8, 2006
352
364
I had to get mine replaced because the left one stopped charging.

I also find I need to make sure I put them into the case correctly. If an earbud isn't seated correctly, it stays powered on and runs the battery down. Then the next time I take them out, an earbud's battery is dead or close to it.
 
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aloper

macrumors 6502
Nov 23, 2015
405
414
Rocklin, CA
Same issue with mine...I have to make sure the to push left one is in the case, down on the contacts to get it to charge. Even then, I open my phone and check the battery widget to make sure it’s actually charging...If I just drop it in, most of the time it won’t charge. Going to contact apple...hopefully it’s just the case that may need to be replaced...
 

DVNIEL

macrumors 6502a
Original poster
Oct 28, 2003
940
556
California
I had to get mine replaced because the left one stopped charging.

I also find I need to make sure I put them into the case correctly. If an earbud isn't seated correctly, it stays powered on and runs the battery down. Then the next time I take them out, an earbud's battery is dead or close to it.
I hope I don’t need to go for a replacement because it’s absolute waste of time. I have to make sure it’s seated in the case well and to make sure I don’t have any chalk from the gym anywhere on the earphone.
 

SSandy

macrumors newbie
Sep 9, 2009
18
1
I just had the same thing happen to mine. Left PowerBeats Pro earpiece wouldn't charge. Tried reseating, cleaning the contacts. leaving the case plugged in for 24 hours. Interestingly, the left earpiece always ran down more quickly than the right while using.

Took to Apple store yesterday. Guy checked it out. Said the left earpiece was defective. I asked how he knew it wasn't a problem with the charging case. He said it can't be the case because the case is detecting when the earpiece is in place or not and reads the charge level ok (0%). He checked his store inventory for a spare left earpieces -- didn't have any so he checked other Colorado Apple stores and they were out. Said he'd order a new left earpiece and it should be in in a couple of days.

Then he asks me to wait and goes into the back room for about 10 minutes. Comes back and says that Apple requires the that entire unit be shipped back to them for inspection and replacement "if necessary." I figure that this is either a common problem and they're wanting to figure out what causes it, or they want to be sure I didn't do something horrible to my left earpiece, like perhaps SCUBA diving with my left earpiece in in my ear (no, I didn't). I was promised the 'fixed' unit would be back within a week. I think they should have shipped it back to Apple and given me a new set on the spot, but after my MacBook Pro battery expanded and cracked my motherboard, they wouldn't give me a new unit so I guess this is just the way it is.

Sandy
 

linkgx1

macrumors 68000
Oct 12, 2011
1,640
243
My Navys came with the left one not charged. But so far I haven't had an issue with them not chargning.
 

Vdovin

macrumors regular
Mar 1, 2019
121
41
Make sure you hear the click when you put them in the case. I had this problem a while ago.
Just has that happen to mine this morning. Must not have put them in properly and they were dead when I tried this morning.

Put them in correctly for 10 min and have 3 hours charge. Thank god for quick charge
 

robjulo

macrumors 65816
Jul 16, 2010
1,383
2,423
Having a similar issue. I'm taking them back today. The right one is flaky. Sometimes won't charge, today it said it was charged but would not come on. My overall experience with Beats products (I went through multiple pairs of Beats X) is that the quality is poor.
 

robjulo

macrumors 65816
Jul 16, 2010
1,383
2,423
Follow-up on this: I went to the Apple store this morning and the tech (nice guy) told me similar to what SSandy was told in the post above. However, he said, because it was within 30 days, he'd talk to his manager about just doing a swap, which is what we ended up doing.
 

ascender

macrumors 68040
Dec 8, 2005
3,344
1,261
I've had one set replaced already due to this and the replacement has started doing it... At first I just assume its not pairing, but it was sitting with 0% charge. Am hoping its just been a case of not being seated in the case properly...
 

kitt9000

macrumors 6502
Mar 15, 2012
309
475
This happened to me with with my first pair of navy, with the left that stopped charging. The Apple store genius replaced the entire set with a new unit since since it was also around within 30 days of purchase as another poster had happen to them. My new set, on its second unit, did the same thing a couple days ago with same left earpiece. Strange, so I unpaired it and repaired and the left started charging again to 100% and has worked fine for the last couple of days.
I wonder if there is a software issue here. Since unpairing and and re-pairing helped on my second unit. If this does it again, I will have to make a trip back to Apple. You guys having issues, please try unpairing and re-pairing the pros and see if that helps. Would be interesting to see.
 
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ascender

macrumors 68040
Dec 8, 2005
3,344
1,261
I did the unpairing and re-pairing with my first set but it made no difference so will try that with these ones.
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,935
1,625
Midwest America.
This happened to me with with my first pair of navy, with the left that stopped charging. The Apple store genius replaced the entire set with a new unit since since it was also around within 30 days of purchase as another poster had happen to them. My new set, on its second unit, did the same thing a couple days ago with same left earpiece. Strange, so I unpaired it and repaired and the left started charging again to 100% and has worked fine for the last couple of days.
I wonder if there is a software issue here. Since unpairing and and re-pairing helped on my second unit. If this does it again, I will have to make a trip back to Apple. You guys having issues, please try unpairing and re-pairing the pros and see if that helps. Would be interesting to see.
I did that with mine. They worked for a couple of days, and then back to dead left again. I had such high hopes...
 

ATC

macrumors 65816
Apr 25, 2008
1,158
359
Canada
Im having a similar issue with my PBPs. I always leave both in the case to charge while not in use, but the right earpiece is rarely at 100% when I take them out of the case, the left one is always 100%.

I contacted Apple support, they told me to just reset and re-pair. Worked great for a few days. Today, after they’ve been in the case all day, the left one is 100%, the right is 62%. Both show that they’re charging (while in the case).

I really don’t want to send them in for repair, I’m still within the return period for a few more days. Not sure what to do.
 
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dgreening

macrumors regular
May 12, 2010
206
111
Im having a similar issue with my PBPs. I always leave both in the case to charge while not in use, but the right earpiece is rarely at 100% when I take them out of the case, the left one is always 100%.

I contacted Apple support, they told me to just reset and re-pair. Worked great for a few days. Today, after they’ve been in the case all day, the left one is 100%, the right is 62%. Both show that they’re charging (while in the case).

I really don’t want to send them in for repair, I’m still within the return period for a few more days. Not sure what to do.
I had this issue and what I did was only put the right one in the case and watched to see if the red light came on. I noticed a few times that it didn't so I had to readjust it until it did and haven't had any issues since.
 
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ATC

macrumors 65816
Apr 25, 2008
1,158
359
Canada
I had this issue and what I did was only put the right one in the case and watched to see if the red light came on. I noticed a few times that it didn't so I had to readjust it until it did and haven't had any issues since.
You're spot on. I never really noticed before but now that I'm looking at it, the magnetic force doesn't seem strong enough to capture the earpiece perfectly in its seat. I dropped them in, not very carefully, and while they looked like they're correctly in place I didn't see any lights, I then adjusted it a little and the lights came on.

I feel silly not having noticed that before. I'm just glad this is fixed as I really love these PBPs and didn't want to return them. Thanks!
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,935
1,625
Midwest America.
You're spot on. I never really noticed before but now that I'm looking at it, the magnetic force doesn't seem strong enough to capture the earpiece perfectly in its seat. I dropped them in, not very carefully, and while they looked like they're correctly in place I didn't see any lights, I then adjusted it a little and the lights came on.

I feel silly not having noticed that before. I'm just glad this is fixed as I really love these PBPs and didn't want to return them. Thanks!
I tried to see if mine were not fitting in the case well, and they actually are. The magnetic force is pretty strong, and they do not move once inserted. But I did the 'reset', and so far, knock on wood, they seem to be doing well, except for one moment when I was opening the case up, and it kept flashing 'We're all okay here, now' with 'HELP!!! The right one is dead!!!'. Like flashing back and forth every half second. I thought 'Great, new symptom!', and shut the case, and opened it, and happy days, no freakout.

I'm not feeling so happy about the 'build quality', and was told that even though I bought them before AppleCare was available for them, I can't get AppleCare for them now, as I'd have had to order it within something like 60 days after they started shipping it. Like I would have known... *sigh*

Related tangent: The Worst Try had a single pair of AirPod Pros. So while standing there, a sales guy asks me if I have any questions, I asked about the AppleCare, 'Yeah, no, we can't sell it to you because too old', and he walks away. Then sales guy comes up, and I ask him for the AirPods, and he has a guy who wants them too. GRRR. Oh well...
 

ATC

macrumors 65816
Apr 25, 2008
1,158
359
Canada
I tried to see if mine were not fitting in the case well, and they actually are. The magnetic force is pretty strong, and they do not move once inserted. But I did the 'reset', and so far, knock on wood, they seem to be doing well, except for one moment when I was opening the case up, and it kept flashing 'We're all okay here, now' with 'HELP!!! The right one is dead!!!'. Like flashing back and forth every half second. I thought 'Great, new symptom!', and shut the case, and opened it, and happy days, no freakout.

I'm not feeling so happy about the 'build quality', and was told that even though I bought them before AppleCare was available for them, I can't get AppleCare for them now, as I'd have had to order it within something like 60 days after they started shipping it. Like I would have known... *sigh*

Related tangent: The Worst Try had a single pair of AirPod Pros. So while standing there, a sales guy asks me if I have any questions, I asked about the AppleCare, 'Yeah, no, we can't sell it to you because too old', and he walks away. Then sales guy comes up, and I ask him for the AirPods, and he has a guy who wants them too. GRRR. Oh well...
I'm not sure if our issues are the same but I will say this, my right earpiece also felt as though it clicked securely in place (inside the case) but for some reason it didn't always make proper contact with the charging prongs - which is why I suspected it might be the magnets but that was just a guess. Not only did the right side not charge but it also stayed connected via BT to my phone - which drained its battery.

The left earpiece never had this problem. It could be the contacts themselves on either my right earpiece or the right case pod that's the issue.

I've now gotten into the habit of placing the right one first into the case, making sure the light comes on and also to check after I close the case to see if the BT connection isn't live. Doing this is a nuisance but I can live with it, and it seems to have fixed my issue. FWIW I had the APP before and ended up returning them as the silicon tips (no matter the size) kept slipping out during workouts, the PBPs never do. Also I much prefer the sound quality of the PBPs over the APP.

Good luck.
 
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PinkyMacGodess

macrumors 601
Mar 7, 2007
4,935
1,625
Midwest America.
I'm not sure if our issues are the same but I will say this, my right earpiece also felt as though it clicked securely in place (inside the case) but for some reason it didn't always make proper contact with the charging prongs - which is why I suspected it might be the magnets but that was just a guess. Not only did the right side not charge but it also stayed connected via BT to my phone - which drained its battery.

The left earpiece never had this problem. It could be the contacts themselves on either my right earpiece or the right case pod that's the issue.

I've now gotten into the habit of placing the right one first into the case, making sure the light comes on and also to check after I close the case to see if the BT connection isn't live. Doing this is a nuisance but I can live with it, and it seems to have fixed my issue. FWIW I had the APP before and ended up returning them as the silicon tips (no matter the size) kept slipping out during workouts, the PBPs never do. Also I much prefer the sound quality of the PBPs over the APP.

Good luck.
I haven't checked to see if it stays connected, but I did find out that, after the left one showed 2% charge, I plugged the case in, left it closed, and both of them charged to 100%. After that, I had no problems for 2 days so far. Freaking weird... So if the case is less than say 70% charged, the left one goes near death... I'm thinking it's the case, but who knows.

Knowing that I'll get a refurb unit back for my new unit, I'm going to try to nurse these along as long as I can...

And will check for phantom connections. Thanks.
 
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AlphaGuitarist

macrumors 6502a
Nov 12, 2014
683
500
I had the same issue with the right earphone not charging. First thing I tried was to ensure that it's properly seated in the case, which it was. I left it in the case for a few hours, only to find out that it wasn't charged. I did the unpair/repair trick, which appears to have worked. I also noticed that the firmware was updated to the most recent version after unpairing/repairing. I wonder if the issue had anything to do with it?
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,935
1,625
Midwest America.
I had the same issue with the right earphone not charging. First thing I tried was to ensure that it's properly seated in the case, which it was. I left it in the case for a few hours, only to find out that it wasn't charged. I did the unpair/repair trick, which appears to have worked. I also noticed that the firmware was updated to the most recent version after unpairing/repairing. I wonder if the issue had anything to do with it?
Also, I think what helped me was doing what the agent called a 'hard reset'. Hold the button down in the case until it flashes red/white over and over for a few seconds. Let it alone, and it will 'reset', and might be more obedient. Mine seem to have been helped a little by it. YMMV Good luck.
 
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AlphaGuitarist

macrumors 6502a
Nov 12, 2014
683
500
Also, I think what helped me was doing what the agent called a 'hard reset'. Hold the button down in the case until it flashes red/white over and over for a few seconds. Let it alone, and it will 'reset', and might be more obedient. Mine seem to have been helped a little by it. YMMV Good luck.
Come to think of it, I did that as well. I haven’t had a recurrence of the issue since then. It could be attributed to a firmware problem.
 
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