Powerbeats Pro - Only one earphone charging

Looky250

macrumors newbie
Jan 23, 2020
1
1
I have a charging issue of the left earpiece of my powerbeats pro!! I tried resetting,restarting my phone, repairing and pairing the Bluetooth!! I plug the left earpiece in the case but no light indicating that it’s charging and if it happens to show up it only charges when the case is open!! The powerbeatspro sound quality is awesome but this charging issue is ruining everything!! Anybody willing to help, please don’t hesitate!!
 
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SteveZman

macrumors newbie
Nov 6, 2019
8
4
I've been dealing with this since day one. The best practice is to have your phone sitting next to the case. add the battery Widget on the home screen. You will see powerbeats Left , powerbeats Right and Powerbeats case. Whichever one is charging will have the lightning bolt. mine is usually the right side that doesn't charge. Remove the one that is not charging and replace it a few times until yousee the lightning bolt. Then slowly close the case and it should change to Power Beats with the lightning bolt.
 
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PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
I have a charging issue of the left earpiece of my powerbeats pro!! I tried resetting,restarting my phone, repairing and pairing the Bluetooth!! I plug the left earpiece in the case but no light indicating that it’s charging and if it happens to show up it only charges when the case is open!! The powerbeatspro sound quality is awesome but this charging issue is ruining everything!! Anybody willing to help, please don’t hesitate!!
Yes! Mine haven't charged until I open the case, but, unlike others, I FEEL the left one making a connection. Sometimes, when it shows on the iPhone, the left will flash on and off. I can rarely, now, get the case to show up on my iPhone. I've tried resetting, etc, and no dice.

I think it's the darn case, because I have the Beatsx, and they, which is rather irritating, popup all the time on any iDevice near them. The PowerBeats Pro case *used* to do that, and doesn't any longer.

I've got the return box from Apple, and am going to send them a message saying I'm returning the case, as I think it has to be the case. They charge, but the case is largely silent, and refuses to 'talk' to anything now. Darn thing...
- - Post merged: - -

I've been dealing with this since day one. The best practice is to have your phone sitting next to the case. add the battery Widget on the home screen. You will see powerbeats Left , powerbeats Right and Powerbeats case. Whichever one is charging will have the lightning bolt. mine is usually the right side that doesn't charge. Remove the one that is not charging and replace it a few times until yousee the lightning bolt. Then slowly close the case and it should change to Power Beats with the lightning bolt.
I have the 'BATTERIES' widget, and it never shows the pods, or case, separately. I get a rather useless aggregate battery level. Now that the case won't even talk to my iPhone, I don't even get the display showing the charge on anything any longer. I was going to see if LightBlue could see the case, but I've been at the end of tolerance for games. I can't get Apple Care because it wasn't even sold when I bought them, and now they play the BS game with charging, and hiding on my. The Beatsx's work at least... I can check into the Airpod Pros I guess. Once I get a 'reliable' fix for these Powerbeats, they are going on ebay. Over them... (And they worked so darn well (when they worked). Dangit!)
 
Last edited:

SteveZman

macrumors newbie
Nov 6, 2019
8
4
Yes! Mine haven't charged until I open the case, but, unlike others, I FEEL the left one making a connection. Sometimes, when it shows on the iPhone, the left will flash on and off. I can rarely, now, get the case to show up on my iPhone. I've tried resetting, etc, and no dice.

I think it's the darn case, because I have the Beatsx, and they, which is rather irritating, popup all the time on any iDevice near them. The PowerBeats Pro case *used* to do that, and doesn't any longer.

I've got the return box from Apple, and am going to send them a message saying I'm returning the case, as I think it has to be the case. They charge, but the case is largely silent, and refuses to 'talk' to anything now. Darn thing...
- - Post merged: - -



I have the 'BATTERIES' widget, and it never shows the pods, or case, separately. I get a rather useless aggregate battery level. Now that the case won't even talk to my iPhone, I don't even get the display showing the charge on anything any longer. I was going to see if LightBlue could see the case, but I've been at the end of tolerance for games. I can't get Apple Care because it wasn't even sold when I bought them, and now they play the BS game with charging, and hiding on my. The Beatsx's work at least... I can check into the Airpod Pros I guess. Once I get a 'reliable' fix for these Powerbeats, they are going on ebay. Over them... (And they worked so darn well (when they worked). Dangit!)
52AF9029-4161-4EB1-BC07-D0842EBF9C58.jpeg
Widget should look like this, as you can see my left one isn’t charging, but usually after removing and replacing a few times it will start charging
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
So, the first image was what I got initially. The second I got after holding the button down on the case, and waiting for it to appear.

So, the widget works, operator error, but now the right one isn't charging. It didn't show up at all, the right one, but after leaving the case open, it's showing that it is charging. Damn thing...

And yet the Beatsx just shows up, every time. GRRRR...

IMG_3166.jpg
IMG_3167.jpg
 

EdMan

macrumors 6502a
Oct 17, 2011
579
218
Michigan
I'm not sure if our issues are the same but I will say this, my right earpiece also felt as though it clicked securely in place (inside the case) but for some reason it didn't always make proper contact with the charging prongs - which is why I suspected it might be the magnets but that was just a guess. Not only did the right side not charge but it also stayed connected via BT to my phone - which drained its battery.

The left earpiece never had this problem. It could be the contacts themselves on either my right earpiece or the right case pod that's the issue.

I've now gotten into the habit of placing the right one first into the case, making sure the light comes on and also to check after I close the case to see if the BT connection isn't live. Doing this is a nuisance but I can live with it, and it seems to have fixed my issue. FWIW I had the APP before and ended up returning them as the silicon tips (no matter the size) kept slipping out during workouts, the PBPs never do. Also I much prefer the sound quality of the PBPs over the APP.

Good luck.
This is what I noticed. I just sent mine in last week. It is my left bud. I've had these since launch and have no idea why they suddenly wanted to start acting up like this.
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
So the plot thickens.

I had the whole kit plugged in all day yesterday. (I did have the lid open) I go to use them, and no connection (again), so I 'forget' them, and through some coaxing, I got them to connect, and checked the Batteries widget, and... AND... The case is at 17%. The right one is at 1%, and the left one is at 12%. :oops:Come again? What have you been doing ALL DAY?

So, I just give up, and grab the x's. I check the PBP's later, after leaving them sit without being plugged in, and the case is at 94%(!), and only the right one shows at 6%, and it's supposedly charging. So I leave them sitting for a few minutes (4) and the left one shows up at 20%, the right at 38%, and the case at 92%. Hmm... 56 minutes later, the left one is at 97%, the right at 22%, and the case at 70%.

I checked for a Bluetooth connection, and they were not connected at all his whole time except when I was checking them out with the widget. They disappear out of Bluetooth on their own within minutes.

I sit now looking at the box Apple sent me, and am thinking of sending just the case to them and see what they say. I tried to add notes to the supposedly open case on these, and apparently that can't be done online. *shrug*

So, psycho case, or just chuck the whole mess in the box and see what I get back. I hate the idea of getting refurbed stuff back, but what can I do. I think even the Apple Store would swap for refurbed...

I hope I can keep the x's going. Apple Care wasn't available for them when I them either.

(Looking at the Bose SoundSport Free😕)
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
Now, post updates on the iPhone, etc, the volume buttons don't work. *sigh* But everything was at or near 100% this morning, but the right one had an AirPod Pro avatar in Batteries... Odd... I give up.

Are those UnderArmour on-ear headphones any good?
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
My support incident was cancelled. I was about to ship the whole mess to Apple that day.

They work for days, and then trip out, and then work for a week, and then trips out for days.

I bought a new pair, with AppleCare, and will see how different they are. (Some locals reported the 'new ones' are better somehow) I was wondering if my copious sweating might have swamped them, causing problems. I've swamped BackBeat's, and a 'sweat resistant' pair of UR's, and those 'UR' things that aren't sold any longer *shrug*. (The first person that tells me AirPod Pro's are 1,000% better gets a bag of week old bagels:p)

So disappointed, and yet, so hopeful. I hope these work, but at least I can return these, maybe...

Cheers...
 

mrochester

macrumors 68000
Feb 8, 2009
1,948
377
My support incident was cancelled. I was about to ship the whole mess to Apple that day.

They work for days, and then trip out, and then work for a week, and then trips out for days.

I bought a new pair, with AppleCare, and will see how different they are. (Some locals reported the 'new ones' are better somehow) I was wondering if my copious sweating might have swamped them, causing problems. I've swamped BackBeat's, and a 'sweat resistant' pair of UR's, and those 'UR' things that aren't sold any longer *shrug*. (The first person that tells me AirPod Pro's are 1,000% better gets a bag of week old bagels:p)

So disappointed, and yet, so hopeful. I hope these work, but at least I can return these, maybe...

Cheers...
Mine have gone haywire recently too. I went to use them yesterday to find the left bud down to about 17% (right bud 100%). I placed them in the case after using them and checked my phone to make sure they both showed as charging. Today I have checked the status and the left bud is at 12% and the right at 100%. The case has also dropped a decent amount too (possibly just initially charging the left bud).

Sometimes when I check the battery status on my phone I can see the left bud is connected but the right bud and case don't appear.
 

PinkyMacGodess

macrumors 601
Mar 7, 2007
4,401
1,161
Midwest America.
Yeah, I've had so many things going sideways. My Beatsx just work. I charge them, they don't try to connect. I turn them on, and they connect like *now*, and things just work. The Pro's are definitely on my list of crap people shouldn't buy, HOWEVER the new pair do seem to work better. Yesterday, they were playing music when I put them in my ears, and my AW showed the littl bug that music was being played, and it never stopped showing that thing. I had to actually power it down and after restarting it, everything seemed okay.

I did have the new pair connect when I didn't want them to, but it's only happened once, so far.

The new ones seem to quite a bit more stable.

One thing, comparing the Beatsx to the Pro's is that the Beatsx' have n on/off switch, and the Pro's apparently are supposed to work on if they are being 'requested' to play music. I don't know of a way to 'turn them off', and that is probably a large part of the mess with them. That, and that much celebrated special chip might have a flaw in it. It doesn't seem to handle 'real life' very well. I know they have sensors in them. Are they being activated in the case? That would sort of make sense, because if they are not 'turned off', and the sensors say 'We are in someone's ear holes'. then the chip says 'CONNECT TO SOMETHING, QUICK!', and it connects to the iPhone it was used with (or whatever it's been used with that is in range) and then just sits there like an id10t waiting for a signal to play. If that's what's happening, there is a real lack of ANY engineering in the design and operation of them.

I guess I'd go with a batch of bad chips, rather than some really pathetic engineering. I mean, if they are interpreting insertion in the charging case as being installed in ear holes, then the things are just totally failing at being 'Pro' anything. Sad, if true.