PowerSupport - Bad news

Discussion in 'iPhone Accessories' started by puma1552, Sep 21, 2014.

  1. puma1552, Sep 21, 2014
    Last edited: Sep 21, 2014

    puma1552 macrumors 601

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    Nov 20, 2008
    #1
    So I like many bought the PowerSupport anti-glare films as they were the only PS offering on the market at launch. The fit is as bad as everyone else's.

    I was confused as to why their site clearly said immediately before launch that they weren't going to release films until they had the device in hands to develop while on launch day they already had these anti-glare films on the market.

    So I emailed PowerSupport earlier today to ask if I can expect more precise cutouts from them on the upcoming crystal film release. Here's what I sent:

    I just received this reply:

    So I wrote back:

    Awaiting a reply. Here is a picture showing how bad the cutouts are, especially the home button:

    [​IMG]
     
  2. Bauer-uTc macrumors member

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    Mar 11, 2012
    #2
    I have to stick up for them a bit and say that your placement of the protector is off though. I only looked at the top half of your pic first as i was reading your post. I noticed that the front camera and the speaker grill cutout were not aligned 100% and said to myself when i scroll down the picture its going to be off around the home button to the left which it is.

    If it had been placed down perfectly then it looks to me like there would be no alignment issues with that screen protector. I have to say they could certainly have left less of a gap around the home button though thats for sure.
     
  3. puma1552, Sep 21, 2014
    Last edited: Sep 21, 2014

    puma1552 thread starter macrumors 601

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    #3
    For sure, it isn't aligned perfectly, but the cutouts are still so crappy that even if it were aligned better by 0.5 mm, it would still look like crap. Even the cutouts on the top are junk, a huge camera hole and that lousy w for the two small sensors at the top? They can (and have) done better.

    I got a reply:

    What a joke, no offer of a refund or no admission that this protector is poor. These aren't cheap at $18+tax, either. No plans to make a better product, either.
     
  4. puma1552, Sep 21, 2014
    Last edited: Sep 21, 2014

    puma1552 thread starter macrumors 601

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    #4
    For comparison, this is what I expect from PS. This is my iPad 4, it's applied about as perfectly as can be and is about as precise as you can expect - you can NOT tell it's on unless you really, really look for it:

    [​IMG]

    [​IMG]

    [​IMG]
     
  5. puma1552 thread starter macrumors 601

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    Nov 20, 2008
    #5
    Final reply:

    Whatever, over it. Will look elsewhere.
     
  6. Bauer-uTc macrumors member

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    Mar 11, 2012
    #6
    I have to agree with you. The cutouts are far larger than they need to be that is for sure. All i ever used to use when i had my iPhone 3G & 3GS were a combination of their matt screen protectors and their crystal screen protectors. I stopped using them when i bought an iPhone 4 as i had an Otterbox Defender (worst case i ever bought as the screen was marked everywhere when it came time to sell it.) When i moved to a five i could not find their screen protectors in the UK and made the switch to Spigen protectors which i have been using ever since.

    I was surprised when i saw your thread as i simply presumed they were no longer in business.

    I think a few of these good company's rushed products out so they could cash in on their brand and played it safe with protectors that they new would fit leaving big gaps etc. I hope generation two protectors (if they make them) will be a far better fit. At the moment i have installed a Spigen Crystal protector on my 6 Plus and its not too bad although it does not have a cutout for the front camera although it does not seem to effect it.

    [​IMG]

    [​IMG]

    [​IMG]
     
  7. xraydoc, Sep 21, 2014
    Last edited: Sep 21, 2014

    xraydoc macrumors 604

    xraydoc

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    #7
    Spigen sold (still sells?) a screen protector for the Samsung GS3 that curved over the gently sloped edges of the SGS3 glass. I presume someone will have something similar for the iP6.
     
  8. puma1552 thread starter macrumors 601

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    #8
    It seems that's the case here, they relied on their brand to sell these but they are junk. I'm pretty irritated that it was clear I was unhappy with the product and they were basically like "Sorry you're disappointed, but thanks for the $18!" and didn't even offer a refund. If they think their product is the best on the market as-is, then I don't even know what to say. At least other companies admitted their current offerings are crap and acknowledged that they need to make better protectors, and in many cases offering them for free to people who bought the initial ones.

    I guess for PS that's several hundred dollars they won't get over the next X product updates. Their stuff isn't cheap, but I was always willing to pay it without a second thought.
     
  9. titans1127, Sep 21, 2014
    Last edited: Sep 21, 2014

    titans1127 macrumors 6502a

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    #9
    I remember when they did that. Those protectors were so thin though that even a fingernail could permanently dent it. They scratched super easy too.
     
  10. xraydoc macrumors 604

    xraydoc

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    #10
    True. But perhaps the same thing can be done with better material in a few months
     
  11. puma1552 thread starter macrumors 601

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  12. greatness macrumors member

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    Jun 15, 2014
    #12
    Shame on PS! After having built quite the reputation for their precision. I have had the PS Air Jacket on the 4S and 5, and just ordered one for the 6.

    Is it just the anti-glare film available on the market now? I ordered the crystal clear film on their website and it tells me both the AFP Crystal Clear and the Air Jacket will ship around the 6th of October. I'll update when I get my hands on the crystal clear for comparison.
     
  13. asleep macrumors 68040

    asleep

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    #13
    After all of these years, PS goes on the bad list. Shame.
     
  14. HowEver, Sep 21, 2014
    Last edited: Oct 2, 2014

    HowEver macrumors 6502a

    HowEver

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    #14
    I am updating my comment since I generally became unsatisfied. PowerSupport can do better, and they can replace all these rushed screen protectors.

     
  15. phantomsd macrumors 6502

    phantomsd

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    San Diego, CA
    #15
    Wow. Sucks to hear about PS. Pretty lame reply. They were my go-to HANDS DOWN for the longest... then it was SGP (cheaper, comparable quality)... and now with the whole curved screen thing... I don't even know lol. Looks like Ghost Armor's wet application looks the best so far?

    If I were a screen protector company... I would definitely take advantage right now and make something incredible. Precise cutouts... non of these wacky openings. Closest to the edge fitment as possible. The top dog spot is currently vacant.
     
  16. bushman4 macrumors 68000

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    #16
    Hopefully the clear screen savor will be more precise if PS doesn't correct the issue their iPhone 6 & 6plus business will. Take a dive
     
  17. bobright macrumors 601

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    Jun 29, 2010
    #17
    Well you're in the minority they look horrendous. They used to be top notch now they look like cheap competitors.
     
  18. woodekm macrumors 65816

    woodekm

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    Feb 24, 2008
    #18
    Been using Power support for years - until about 2 years ago. Power support is WAAAaay too expensive and you only get 1 protector (and they stick you with shipping). They used to be the only - and best game in town. Some of the protectors on amazon are well under 10 bucks, come in sets of 3, are free shipping - or dirt cheap - because they come in an envelope, and you can read reviews. I like the opportunity to retry if I screw up an install.

    They picked the wrong time to put out a shotty product.
     
  19. ZipZap macrumors 601

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    Dec 14, 2007
    #19
    OP, I don't see where you simply asked them for a refund. Standard responses like the ones you received happen all the time. You have to tell them what you want which you should have done in email #1
     
  20. puma1552 thread starter macrumors 601

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    #20
    I think you and I have vastly different expectations from PowerSupport. So my alignment is slightly off, that doesn't erase the fact the cutouts are horrible anyway. Look at the iPad film I posted and then tell me the PowerSupport one is just fine. It's a piece of crap.

    True, but it would've been nice for them to get the hint and proactively offer one in the name of customer service; they never once offered to fix the problem, they just said "Sorry you're disappointed!" and then stood behind this laughable product, going so far as to claim this is the best one on the market. lol.
     
  21. ahfu25 macrumors 6502a

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  22. puma1552 thread starter macrumors 601

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    Nov 20, 2008
    #22
    Good news, PS emailed me today saying they are working on making better films with better cutouts that cover the entire screen, and offered to send me a set when they are ready...good to see them do the right thing here.
     
  23. RyanG macrumors 6502

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    Sep 18, 2007
    #23
    This is fabulous news. I can finally rest.
     
  24. bronzini macrumors member

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    Jun 20, 2009
    #24
    Here's the latest from PS:

    Dear Power Support Customers,

    As long time supporters of Power Support you know that we pride ourselves on our products and we try everything possible to produce only the best. We would like to address some of the issues that are circulating regarding our new iPhone 6 products.

    There are some negative reviews and comments about the new Power Support film and specifically, about the dimensions. We want to assure you that the film quality is the same as ever—spectacular! However, we had to make some tough design choices when we manufactured this product and not everyone is happy with our choice. The new iPhone 6 and iPhone 6 Plus are BEAUTIFUL devices. Part of this beauty stems from the fact that the new glass face has a slight bevel all around the device, giving a soft, gentle feel to the outside of the phone. This new Apple design presented a significant challenge for us.

    iPhone 6 screen deimensionsOn the iPhone 6, the surface of the device that is actually flat is only 58.48mm wide; however, the illuminated display area is 58.50mm wide. If we made a film that covered the entire display area then approximately 0.02mm of film would be on the curvature. This is potentially problematic as the film may bubble at the edges and eventually pull off.

    This is because Power Support uses a stronger, more resilient, less flexible film material disregarding the higher cost. Some thinner and more flexible films on the market may be able to extend over the curvature, but would not iPhone 6 Plus dimensionsprovide the same protection and quality. We extended the film to cover the maximum area of the screen without compromising the adhesive bond. Our film width is actually 58.28mm wide, just slightly smaller than the illuminated display area. This leaves an exposed area of approximately 0.11mm per side. We felt that having this minimum exposure was a better alternative to having a film that might potentially peel off on the sides.

    We were faced with the same problem when it came to designing the cutout around the home button. The lower portion of the home button is actually on the curvature so in order to prevent this film portion from peeling we removed it and arrived at the horseshoe design.

    We sincerely thank our customers for their input and comments and we listen and take them to heart. The iPhone 6, although beautiful, has presented its share of engineering challenges. Our engineers are continuing to work on improvements and searching for better solutions to bring you the highest quality products. In order to protect your new iPhone as much as possible we always recommend adding an Air Jacket. The full, four side protection combined with the raised edge will help protect your phone and your screen.
     
  25. xmastacrackax macrumors member

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    Jun 15, 2010
    #25
    Atleast they are open and honest about the engineering hurdles they are going through with it.
     

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