Pro Display XDR - Owners Thread

[restock3eee]

Is the replacement in a retail packaging or white/brown box non-retail?

 

[restock3eee]

Anyone falsely getting charged $299 vs $99 for screen damage? The policy is “$99 for screen or enclosure accidental damage, $299 for other accidental damage.” But because they might only do full replacements vs the Studio Display (?) they charge you 299 for a bad screen?

 

[Yuanjun]

Need help here, I bought my XDR maybe 2 years ago, everything works perfectly, only until recently like one week ago, it is showing a dimmed edge with extra bright side followed by darker area. I attached a picture here. I tried to connect to a different Mac, it still showing up. it looks like extra bright left side with a dimmed edge. of course I don't have apple care, been using the display for like 3 years. it suddenly developed this issue. everything else works fine. Booked an appointment with apple, what are their policies on this defect? anyone? I don't want to pay a dime fixing it for sure, I paid enough when I bought it. if this is only a 3 years product, that really makes me feel disappointed....

 

[machenryr]

Today I noticed a little orange dot in the far top right hand corner of the display. Now it's moved about 2 inches further in. I've never noticed this before. Am I just stupid? I thought it was a speck but it's not.

 

[PaulD-UK]

Is it a electronic artifact?

You wouldn't be the first to find an insect wandering around inside your monitor...
But it would have to be a very intrepid one to penetrate the seal of an Apple panel.

But dust does occasionally get into 5K panels if the fans are working hard, particularly at the corners, so there might be a way a Bryobia Praetiosa got in.

 

[machenryr]

Definitely not a bug. If the screen saver comes on it's to the far right. If it's just regular it's in a couple of inches.

 

[machenryr]

Is it an indication of a microphone?

 

[machenryr]

I'd never seen that before but as soon as I closed my DAW it went away. So it's an indication that the "microphone" was in use.

 

[xraydoc]

Is it an indication of a microphone?

Yes. It's the microphone-active indicator. macOS, iOS, iPadOS all use the same indicator.

 

[restock3eee]

Genius Bar says nanotexture had to pay $299 instead of $99 for screen damage. I was on the phone with senior advisor who reassured me it is only $99. This rule is crazy. Does that mean iMacs with nanotexture have to pay higher amount for simple screen damage?

 

[restock3eee]

Apple is stating residue on nanotexture is a $299 deductible. I said “so if I got a hammer and shattered the screen it would be only $99”. They said “yes”