Problem [headphone jack not working]

Discussion in 'iPhone Tips, Help and Troubleshooting' started by _kirstenroott_, Feb 16, 2016.

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  1. _kirstenroott_ macrumors newbie

    _kirstenroott_

    Joined:
    Feb 16, 2016
    #1
    I have an iPhone 6s, and I've been using my headphones for a while. But now when ever I want to plug in an adaptor or headphones nothing will play out of them. It says it's playing, and it's all the way up, but there is absolutely no sound. It works with Bluetooth and it plays out of my phone speaker, but doesn't work with adapters or headphones. What's wrong?
     
  2. brinary001 macrumors 6502a

    brinary001

    Joined:
    Sep 4, 2012
    Location:
    Columbia, MO, USA
    #2
    Hmmm... well first, and this may seem obvious, but reset your phone. If it still does it, try a full-on restore through iTunes. If it still does it, then it's likely not a software problem at that point but rather a hardware one.

    Are you near an Apple store? Even if it's not under warranty anymore, a Genius should still be able to tell you what's wrong with it for free (if you're nice to them :)). If I remember my Intro to Computer Engineering course correctly, the audio jack sits on the logic board of the iPhone. It can't be the entire logic board because then you'd have many more and much bigger problems. Perhaps it lost its physical connection to it, though. All of this can be determined by the proper technician taking a look at it (such as a Genius or Geek Squad agent). But try the simple, at-home software fixes first and see what happens.
     
  3. _kirstenroott_ thread starter macrumors newbie

    _kirstenroott_

    Joined:
    Feb 16, 2016
    #3
    When you say reset do you mean turn it off? or reset as in erase everything
     
  4. brinary001 macrumors 6502a

    brinary001

    Joined:
    Sep 4, 2012
    Location:
    Columbia, MO, USA
    #4
    Just turning it off and on again. And if it still does it do a full restore through iTunes.
     
  5. xixi.li macrumors regular

    Joined:
    Nov 25, 2015
    Location:
    hongkong
    #5
    restarting the phone,and try it again, maybe try another headphones
    Other ways take it to your nearest Apple service center
     
  6. maliu macrumors 6502a

    Joined:
    Jun 24, 2010
  7. _kirstenroott_ thread starter macrumors newbie

    _kirstenroott_

    Joined:
    Feb 16, 2016
    #7
    I've used other sets of headphones, and I've also used adapters to cars, and radios and such, but it still doesn't work.
    --- Post Merged, Mar 3, 2016 ---
    how do I do a full restore through ITunes?
     
  8. Jessica Lares macrumors G3

    Jessica Lares

    Joined:
    Oct 31, 2009
    Location:
    Near Dallas, Texas, USA
    #8
    I had this happen with my iPhone 4 within the first year of having it. The port just went bad for whatever reason. The Genius Bar just gave me a replacement after checking for water damage.
     
  9. brinary001 macrumors 6502a

    brinary001

    Joined:
    Sep 4, 2012
    Location:
    Columbia, MO, USA
    #9
    This is the official step-by-step guide from Apple: https://support.apple.com/en-us/HT201252. It requires you to go through iTunes though, so if do not own or have access to a desktop-class PC or Mac, you can do it from your phone by doing this: Go to Settings > General > Reset > Erase All Content and Settings.

    However, if at all possible, try and prioritize the iTunes method because I believe it's a little more powerful restore. Goes down to the kernel level and whatnot. I could be totally wrong. But I think just doing it on your phone simply erases your content which may not fix your problem.
     
  10. _kirstenroott_ thread starter macrumors newbie

    _kirstenroott_

    Joined:
    Feb 16, 2016
    #10
    so it will erase everything..?
     
  11. brinary001 macrumors 6502a

    brinary001

    Joined:
    Sep 4, 2012
    Location:
    Columbia, MO, USA
    #11
    Yes so make sure you back up before hand. It should give you this option before letting you pull the trigger.
     

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