iPad Pro Problem with Google Streets in iPad 10.5

Discussion in 'iPad' started by stevenme, Jun 19, 2017.

  1. stevenme macrumors newbie

    Joined:
    Jun 19, 2017
    #1
    I'm wondering if anyone else is seeing issues with Google Streets on the new iPad 10.5? When I try to go into Street View from the Google Maps app, there's a delay of between 5-15 seconds for the street view to display (displays an off white background until the image loads). I'm not seeing this issue on my 9.7 or 12.9 Pro (2015), connected to the same WiFi networks (I've also tried other WiFis and I see the same timings). All versions (iOS, Google Maps, etc) are the latest available. I've tried uninstalling Google Maps, reboots, everything except resetting the iPad. If I use Google Earth to access Street View it loads within a second. The issue is specific to how Google Maps loads Street View.

    My next step is to visit an Apple Store and try a 10.5 there. I did send a report to Google, but who knows if they even look at them. Thanks,

    Steve
     
  2. Joneszee macrumors newbie

    Joneszee

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    Sep 14, 2015
  3. stevenme thread starter macrumors newbie

    Joined:
    Jun 19, 2017
    #3
    I reported it in the Google Maps app, do you think there's anything else we need to do to get this fixed by Google/Apple? This is one of my favorite apps on the iPad so I'd hate to have to live with this problem. Thanks for responding, now I know it's not just me!

    Steve
     
  4. Nitram83 macrumors newbie

    Joined:
    Jun 19, 2017
    #4
    Not only that, but once the street view loads (if it actually manages to load) and you exit out of street view, the app becomes completely unresponsive for me. I have to force quit the app and relaunch it. This is incredibly frustrating as I use street view all of the time. I hope google has a quick solution for this. Anyone have any idea what could be causing this?
     
  5. Thalyer macrumors newbie

    Joined:
    Jun 20, 2017
    #5
    I have exactly the same problems. I have reported via the app but I won't hold my breath for a reply or a quick fix.
     
  6. masotime macrumors 68000

    masotime

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    Jun 24, 2012
    Location:
    San Jose, CA
  7. Nitram83 macrumors newbie

    Joined:
    Jun 19, 2017
    #7
    Sadly the update pushed out today still doesn't fix this issue.
     
  8. Thalyer macrumors newbie

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    Jun 20, 2017
    #8
    Besides not fixing the street view problem, with the update I can no longer send a problem report as the captcha endlessly loops. Has anyone else seen this problem?
     
  9. stevenme thread starter macrumors newbie

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    Jun 19, 2017
    #9
    I mentioned the issue the last time I was in the Apple store but once I told them it didn't affect Apple Maps they became very uninterested. So if Google doesn't care I doubt Apple is spending much time on the issue either.

    I saw a similar issue with Kindle, my first tablet(s). Google was never in the Amazon app store so I would side load it to the Kindle, inconvenient, but it worked. When the Kindle HDX came out I noticed Google Maps did not display properly on the tablet. Roads would be missing and text unreadable. I reported the issue to both Amazon (not a supported app) and Google (they only care about true Android tablets). Bottom line is that to this day Google Maps doesn't work on a Kindle HDX.

    I hope the story is better for GM on IPP, but the same competitive forces still hold true. Apple would rather you use their Maps app and Google would rather you use Android. Besides, from an iOS perspective, the IPP numbers are in the noise relative to iPhone, so what's the urgency for Google?
     
  10. Cheffievrs macrumors newbie

    Cheffievrs

    Joined:
    Jul 6, 2017
    #10
    Having the same issue with my 2017 12.9. I thought it was just me, pleased it's not..
     
  11. ChinaRye macrumors 6502

    ChinaRye

    Joined:
    Aug 7, 2007
    Location:
    Washington, DC
    #11
    Same issue with my 10.5. Happy it's not just me.
     
  12. stevenme thread starter macrumors newbie

    Joined:
    Jun 19, 2017
    #12
    Just had another Google Maps update (4.33.15) appear on my iPad 10.5, just one day after the last update. Unfortunately after installing it the issue still exists. I'm starting to lose hope that this issue will be addressed. From now on I'm sending feedback once a day from the app describing the issue.
     
  13. Cheffievrs macrumors newbie

    Cheffievrs

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    Jul 6, 2017
    #13
    New update this morning doesn't resolve the issues..
     
  14. stevenme thread starter macrumors newbie

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    Jun 19, 2017
    #14
    Same disappointment here. I've been reporting it periodically to Goggle through the app feedback but I wonder if we should be reporting it through formal Apple support channels?

    I have another post asking if iOS 11 beta users see the issue to get more facts on the problem. Google has had plenty of time to address the issue so I'm starting to think it might not be simple to solve. Given that Streets works fine on the same iOS version running on my Gen 1 iPP 12.9, I'm guessing it an incompatibility between Google Maps and the hardware.
     
  15. stevenme thread starter macrumors newbie

    Joined:
    Jun 19, 2017
    #15
    We are now several Google Maps releases past the IPP release and still no fix. I'm beginning to think that either Google is unable to resolve the issue, or, they aren't that interested. Has anyone contacted Apple to see if they are aware of the problem? I've posted on the Google support forums but I haven't tried Apple support yet.
     
  16. Cheffievrs macrumors newbie

    Cheffievrs

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    Jul 6, 2017
    #16
    Tweeted google maps support twice with no response.. So I guess they don't give a ....
     
  17. Stavros86 macrumors newbie

    Joined:
    Aug 28, 2015
    #17
    Same issue with my 10.5 iPad Pro.
    The street view image will not show up, until I go back to the map and then enter street view again.
     
  18. Cheffievrs macrumors newbie

    Cheffievrs

    Joined:
    Jul 6, 2017
    #18
    Mines the same, however it freezes and locks up..!
     
  19. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    I think it would be a low priority issue for google to fix anything for the iPad to work better.
     
  20. Stavros86 macrumors newbie

    Joined:
    Aug 28, 2015
    #20
    I did not notice any crashes or freezes.
    Only the fact that I have to enter, exit and then enter back again, in order to make it show street view images.
    At least now I know that I am not the only one seeing this behaviour.
     
  21. Cheffievrs macrumors newbie

    Cheffievrs

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    Jul 6, 2017
    #21
    It appears iOS 11 has solved this issue, well for me it has.
     
  22. Thalyer macrumors newbie

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    Jun 20, 2017
    #22
    Agreed. It seems to be fixed now.
     
  23. ifman macrumors member

    ifman

    Joined:
    Mar 30, 2011
    #23
    X3. This was one of the reasons I went ahead to ios11. It fixed Google street view that I use all the time.
     

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