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Update: As of 5:30 a.m. Pacific Time, the "Expired Pre-Order" issue appears to have been fixed for many Apple customers.



Some Apple customers who went through the pre-approval steps to purchase a new iPhone 13 on Apple's website or Apple Store app are seeing the message "Your iPhone pre-order has expired" when subsequently checking their order status page.

iphone-13-pre-orders-expiring.jpg

Apple customers can use the Apple Store app on the iPhone or Apple's website to go through all of the pre-approval steps to get ready to purchase a new ‌iPhone‌, including checking upgrade eligibility if going through the iPhone Upgrade Program, choosing an AppleCare+ plan, browsing accessories, and confirming payment information.

The idea is that they can then pre-order their devices with the tap of a button on launch day, in the hope of guaranteeing their pre-order before the first lot of devices sell out.

For some, however, an unexpected message is appearing when customers return to their account orders page on the Apple website, or look at the For You section of the Apple Store app and tap the card labeled "Your iPhone is ready to preorder on 9.17."

In the app, the screen loads for a moment to access pre-order information before reading "Your iPhone Pre-order has expired. You can still order iPhone now. Just choose a model and select a payment option." A Buy Now link accompanies the message, encouraging users to repeat the "Save time at iPhone pre-order" process again.

The issue, which Apple Support is apparently aware of, appears to be down to a processing glitch. Some users who click the link in their pre-approval email are still able to see their pre-order status on Apple's online store, while others are having no such luck.

It's possible that Apple's product order systems are experiencing high traffic the day before pre-orders begin, and it looks as though Apple is still struggling to resolve the issue, but if in doubt, contact Apple Support and raise the matter to confirm that your "Get Ready" pre-order steps have been saved.

Apple has always had the pre-approval process for ‌iPhone‌ Upgrade Program customers, but the new streamlined pre-order preparation for other customers appears to be a new addition.

The ‌iPhone 13‌ models are priced starting at $699, while the ‌iPhone 13 Pro‌ models are priced starting at $999. Pre-orders begin on Friday, September 17 at 5:00 a.m. Pacific Time.

Article Link: PSA: Apple's iPhone 13 Pre-Order Setup Process Is Sending 'Expired Pre-Order' Messages to Some Users, But It's Likely Just a Glitch [Update: Fixed]
 
Last edited:

LarrySW

macrumors 65816
Sep 29, 2016
1,320
3,029
I can't use this pre-pre-order because I am going with monthly payments from my carrier so I just get the usual greyed out order button.
 

FreedomPenguin

macrumors regular
Aug 18, 2021
113
70
iPhone mini 13 for 650 unlocked through military portal. Don’t mind if I do. Debating blue or black though.
 

FreedomPenguin

macrumors regular
Aug 18, 2021
113
70
lol sorry. But I’ve had my phone since launch, I’m on 32gb original se

Started w 3GS
Then 4s
Then se

this will be my 4th phone in 10-11 years.

My iPhone Se works but I want better Bluetooth primarily. I’m only using 26gb out of 32gb

My gf has an 11 with double maybe triple range than mine.
 
Last edited:
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makingmusic

macrumors regular
Nov 3, 2008
229
2


Some Apple customers who went through the pre-approval steps to purchase a new iPhone 13 on Apple's website or Apple Store app are seeing the message "Your iPhone pre-order has expired" when subsequently checking their order status page.

iphone-13-pre-orders-expiring.jpg

Apple customers can use the Apple Store app on the iPhone or Apple's website to go through all of the pre-approval steps to get ready to purchase a new ‌iPhone‌, including checking upgrade eligibility if going through the iPhone Upgrade Program, choosing an AppleCare+ plan, browsing accessories, and confirming payment information.

The idea is that they can then pre-order their devices with the tap of a button on launch day, in the hope of guaranteeing their pre-order before the first lot of devices sell out.

For some, however, an unexpected message is appearing when customers return to their account orders page on the Apple website, or look at the For You section of the Apple Store app and tap the card labeled "Your iPhone is ready to preorder on 9.17."

In the app, the screen loads for a moment to access pre-order information before reading "Your iPhone Pre-order has expired. You can still order iPhone now. Just choose a model and select a payment option." A Buy Now link accompanies the message, encouraging users to repeat the "Save time at iPhone pre-order" process again.

The issue, which Apple Support is apparently aware of, appears to be down to a processing glitch. Some users who click the link in their pre-approval email are still able to see their pre-order status on Apple's online store, while others are having no such luck.

It's possible that Apple's product order systems are experiencing high traffic the day before pre-orders begin, and it looks as though Apple is still struggling to resolve the issue, but if in doubt, contact Apple Support and raise the matter to confirm that your "Get Ready" pre-order steps have been saved.

Apple has always had the pre-approval process for ‌iPhone‌ Upgrade Program customers, but the new streamlined pre-order preparation for other customers appears to be a new addition.

The ‌iPhone 13‌ models are priced starting at $699, while the ‌iPhone 13 Pro‌ models are priced starting at $999. Pre-orders begin on Friday, September 17 at 5:00 a.m. Pacific Time.

Article Link: PSA: Apple's iPhone 13 Pre-Order Setup Process Is Sending 'Expired Pre-Order' Messages to Some Users, But It's Likely Just a Glitch
Process errors out at “Browse iPhone accessories” what is going on???
 

peglegjack

macrumors 6502
Jul 30, 2011
433
249
Brooklyn, NY
First it can’t find my T Mobile account, then when I try to pick an unlocked phone, it errors out when at the picking accessories part
 

brandonnnnnnn

macrumors regular
Apr 22, 2015
169
128
TX
My preorder has expired too and can’t place another preorder. It states the selected model is Not available. Wow pre pre order sold out!
 
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LarrySW

macrumors 65816
Sep 29, 2016
1,320
3,029
The out of stock messages are some kind of error, better now than tomorrow morning for the errors!
 
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