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RyanFlynn

macrumors 6502
Original poster
Nov 24, 2006
418
354
Los Angeles
Hey friends,

I just received my M1 MacBook Pro and Macbook Air. Because I don’t need any of the included software, it is always my procedure to restore the operating system without things like garage band and iMovie.

during the install process, an error occurs relating to “customizing the system update“

after a couple hours on the phone with Apple care, they told me that 75 other people have called in with this issue, and They have no work around. I was instructed to return my systems, or wait for a fix. Without having an operating system running, there is no way for me to install any future updates, so these computers are effectively bricked.

luckily, the Apple store down the street has a couple in stock, so I’m just going to buy those and manually uninstall the programs I don’t need.

just a heads up!
Ryan
 

SlCKB0Y

macrumors 68040
Feb 25, 2012
3,365
489
Sydney, Australia
It would be helpful to know the exact type of restore, as in the steps you took.

But thanks for the warning as I was considering doing this to de-bloat but ended up jus uninstalling iMovie, Garageband etc.
 
Last edited:

arn

macrumors god
Staff member
Apr 9, 2001
16,263
5,473
Try fix listed here


 
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SlCKB0Y

macrumors 68040
Feb 25, 2012
3,365
489
Sydney, Australia
Try fix listed here


🙏 God? is that you? 😇
 

trifero

macrumors 68000
May 21, 2009
1,698
1,275
Hey friends,

I just received my M1 MacBook Pro and Macbook Air. Because I don’t need any of the included software, it is always my procedure to restore the operating system without things like garage band and iMovie.

during the install process, an error occurs relating to “customizing the system update“

after a couple hours on the phone with Apple care, they told me that 75 other people have called in with this issue, and They have no work around. I was instructed to return my systems, or wait for a fix. Without having an operating system running, there is no way for me to install any future updates, so these computers are effectively bricked.

luckily, the Apple store down the street has a couple in stock, so I’m just going to buy those and manually uninstall the programs I don’t need.

just a heads up!
Ryan
I really don´t understand the comments about critizicing Why you have restored. You do it because you wan to, and you can, I suppose. There should no no problem at all doing that. It´s an Apple problem, not yours.
 

Kung gu

macrumors 65816
Oct 20, 2018
1,376
2,407
I really don´t understand the comments about critizicing Why you have restored. You do it because you wan to, and you can, I suppose. There should no no problem at all doing that. It´s an Apple problem, not yours.
yeah, there is no M1 code apparently to restore from thats why it bricks
 
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Boost2

macrumors newbie
Dec 31, 2019
4
0
Hey friends,

I just received my M1 MacBook Pro and Macbook Air. Because I don’t need any of the included software, it is always my procedure to restore the operating system without things like garage band and iMovie.

during the install process, an error occurs relating to “customizing the system update“

after a couple hours on the phone with Apple care, they told me that 75 other people have called in with this issue, and They have no work around. I was instructed to return my systems, or wait for a fix. Without having an operating system running, there is no way for me to install any future updates, so these computers are effectively bricked.

luckily, the Apple store down the street has a couple in stock, so I’m just going to buy those and manually uninstall the programs I don’t need.

just a heads up!
Ryan
Not sure I understand. When my M1 arrives I will have to migrate my data from a Time Machine backup of my old MacBookPro. Are you talking about migrating? Is that the same as "restoring"? Thanks.
 

RyanFlynn

macrumors 6502
Original poster
Nov 24, 2006
418
354
Los Angeles
Not sure I understand. When my M1 arrives I will have to migrate my data from a Time Machine backup of my old MacBookPro. Are you talking about migrating? Is that the same as "restoring"? Thanks.
No, this is a full system reset from the restore image downloaded from apple servers when booting to the restore partition.
 

gautampw

macrumors member
Dec 6, 2015
40
44
Mumbai
I really don´t understand the comments about critizicing Why you have restored. You do it because you wan to, and you can, I suppose. There should no no problem at all doing that. It´s an Apple problem, not yours.
Where are those comments? I can’t see any in this thread
 

SlCKB0Y

macrumors 68040
Feb 25, 2012
3,365
489
Sydney, Australia
No, this is a full system reset from the restore image downloaded from apple servers when booting to the restore partition.
Do you have another Mac? Maybe you could download the installer from the App Store and use createinstallmedia to make a bootable USB drive to try and install from. Might be worth a shot.
 

AAPLGeek

macrumors 6502
Nov 12, 2009
347
415
Try fix listed here




Absolutely ridiculous that you not only need to go through that convoluted process for a fresh install, but you also need a SECOND Mac to do it.

Apple truly needs to rethink this approach. These aren’t iDevices.
 
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h123456

macrumors newbie
Nov 21, 2020
2
0
Try fix listed here



thanks. i went through the steps, the thing seemed to stall at step 4, so i re-did it, and now i've got this error:

Failed to restore device in recovery mode, libusbrestore error:21 [com.apple.MobileDevice.MobileRestore – 0x15 (21)]

fml what do i do.
 

h123456

macrumors newbie
Nov 21, 2020
2
0
thanks. i went through the steps, the thing seemed to stall at step 4, so i re-did it, and now i've got this error:

Failed to restore device in recovery mode, libusbrestore error:21 [com.apple.MobileDevice.MobileRestore – 0x15 (21)]

fml what do i do.
ok now it won't boot at all. blinking amber light. no recovery mode. returning. purchasing anew. i definitely agree, do not restore OS on the new machines, yet.
 

nistromo

macrumors member
Jan 27, 2009
35
3
Manchester, UK
There is this support guide, sounds like the issue is to do with not have 11.0.1 installed before resetting. But should be ok after. https://support.apple.com/en-us/HT211983

If you erased your Mac with Apple M1 chip before updating to macOS Big Sur 11.0.1, you might be unable to reinstall macOS from macOS Recovery. A message might say “An error occurred while preparing the update. Failed to personalize the software update. Please try again.”

Use either of these solutions to reinstall macOS. You should then be able to use macOS Recovery as expected when reinstalling macOS in the future.
 
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