It has just taken three experienced IT technicians 10 minutes to find out how to insert a DVD into a PowerMac - possibly the worst piece of case design in the world. It had come in to be upgraded from Tiger to Leopard, and to be fair two of us are not Mac users and one has a Macbook so none of us had seen a MacPro before - but Macs are supposed to be intuitive, right, so this should be a breeze. No sign of any drive access on the outside of the case - perhaps it is in the monitor? We know some Mac are like that, but not this one as far as we can see. Pressing the eject key on the top right of the keyboard did nothing. Looking in the system profiler established that it thought it had a DVD drive but there was no external evidence of it. Two bits of flimsy aluminium strip on the front of the case looked like they were blanking plates where a drive should be, but poking them just threatened to bend the metal. Taking the side off the case it looked like there might be a drive in the top space but difficult to see clearly, no access there anyway. Looking though all the standard software there didn't seem to be anything appropriate - tried firing up dvd player and pressing eject but it just said 'unsupported drive type - perhaps the system profiler is lying and there isn't a CD drive - but then what is that in the top of the case and how did anyone ever install software in the first place. More fiddling around on the front panel and someone discovered that you could slide the cover piece downwards and it did look like the front of a CD drive buried deep within - shining a torch in we can see it is not a slot loader but seems to have a tray, but how to get it to come out. One goes to fetch a screwdriver and pair of pliers to see if we can tease it open, whilst another holds the cover plate down and the third is playing around with the keyboard. By chance in frustration he HOLDS DOWN the keyboard eject key and out slides the tray. What a palaver - on any sensible system there is some external clue as to how things work but that is far too clever for Apple cos it is all supposed to be 'intuitive' Net result two techs confirmed Apple ridiculers and one Apple user feeling that perhaps he has made a mistake.