Rant on IKEA (or rant in general)

[turbineseaplane]

you completely agreed with Arctic Moose and he seems to take the position that its not good to allow consumers to return products. I did see you mentioned putting on a restocking fee as a qualifier.

Thank you for noticing .. the qualifier matters.

 

[Arctic Moose]

So you're advocating that I spend my hard earned money on a product (doesn't matter what), only to find out that its doesn't fit my needs as promised. I need to eat that cost, buy a competiting product in the hopes that will fit - thus spending 2x or 3x money that I don't have, all because we shouldn't be allowed to have returns

That is absolutely what I am advocating.

If you just evaluate the product you are considering buying before you buy it you'll already know if it suits you or not, it isn't that hard.

If you buy it and it isn't what you needed, you can just resell it.

It doesn't need to be all-or-nothing, a mandatory significant restocking fee would go a long way to alleviate the problem.

That's ludicrous

No, rampant consumerism and the growing heaps of garbage are ludicrous.

 

[Letlie]

So, basically you admit you didn't bother to read the return policy, and now you're angry that they won't take it back - as per their policy? Typical. As someone who has worked a long time in Customer Service, I have very little sympathy for you.

Nowadays, most stores offer pretty decent return and exchange policies — as long as you haven’t damaged the product to the point it can’t be resold, a return should be totally reasonable. Especially for a well-known brand like IKEA, you’d expect that.
If there are exceptions, then there should be clear signs or sales staff explaining them before purchase, not hidden deep inside pages of policy text that no one actually reads. Be honest — do you really read the entire manual or every policy detail before buying something? Probably not.
That’s why I think this is an area that definitely needs improvement. Otherwise, it’s only a matter of time before more customers start voicing negative feedback. If IKEA truly wants to stay connected to its customers and keep growing, it should start taking this kind of feedback seriously.