Please try the following:
1. Try plugging the device into a different USB port on the system. If the device is plugged into a USB port on the front of the system, try a USB port in the back.
2. Disconnect all other USB devices.
3. Remove any USB Hubs. Plug the device directly into a USB on the system.
4. Try the product on another system, without using any drivers. Does the problem still occur?
5. If the problem is occurring in an application, does the problem occur outside the application directly in the operating system?
Your customer number is 400322266
Please refer to case #:: 400759060 if you have any further questions.
If you need further assistance, you can also reach us online at
http://www.razersupport.com. Please include all previous replies when/if responding to this message.
Best Regards,
Bryan M. at Razer Technical Support
support-us@razersupport.com