He didn't say that, try responding again to what that poster actually wrote.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Really getting annoyed with screen QC
- Thread starter Macdude2010
- Start date
- Sort by reaction score
He didn't say that, try responding again to what that poster actually wrote.
That's good ur still in the 15 days. I forget not everyone bought on launch daySorry to hear about the camera issue? Are u saying it takes photos w pinkish hue?
Pink boarder and green center
^^^ Thats always been my question.
Why cant this be resolved in the store. If you are returning to the store for a specific screen issue, it seems logical that you would want to inspect the replacement for the same issue.
Why would an Apple staffer not want to do this...especially of you state it and open the product right then and there?
Perhaps its as simple as too much assumption on the part of Apple that the issues are isolated therefore no need to inspect a replacement?
Or perhaps its the consumer perception that these issues are not worthy of a return and not issues at all from Apples perspective so rather than discuss it with them you take your 14 day return/exchange and run?
Can any of these exchanges be done post the 14 day period?
I have a new IP3 and have not really looked for the issues noted by the OP (except for dust) as many require a deliberate action to find. If later, however, I do notice distortion due to color hues am I not entitled to a repair/exchange?
That's what they did with my iPad2 return. Unrelated to screen, it was a power issue immediately identified with their diagnostics system behind the bar--genius said he'll be right back, stepped away and returned with a new iPad. Opened it, popped my SIM in the new one and told me I was welcome to wait with their high speed connection...I would be all set in 20-30 minutes. The same with an iPhone 4s purchased at the Apple store. They opened it, made sure it turned on...helped my wife set it up to her Apple ID...and sent her on her merry way.
I'm with you...I don't understand why the Genius's aren't checking these 'replacements' out before they leave the store
@OP--are they giving you 'New' exchanges (in the white, retail box) or are they from the refurbs (usually the ones I've seen are in brown boxes without the logos, etc)?
While I agree with most of what you say (I run a business with mine as well, and I, too spent some real money on mine
)---I'm curious why you've given the iPad 3 screen a 'second thought' and not the original? Not trying to be a dick...but is it because you, too, have been caught up in the 'hype'? Not the positive spin/hype from the Apple machine--rather the negative hype that can come from frequenting a few too many of these 'I'm on my XXteenth iPad and I can't find one I'm happy with...' threads?How many MR members are there? 200,000? 500k? 2 million??? I have no idea honestly...but even IF you were to take the couple dozen folks that claim to have returned a half dozen or more iPads...it would be well less than 1%. Wasn't there a poll a few weeks back that had about an 86-88% "Perfection" result? That seems right in line with customer service rankings, etc for Apple. Obviously, in polls like this there will be folks that vote that Hate Apple...on the other side of the coin, others will vote in favor without owning the device...but I think for the most part--those of us that frequent these forums ARE Apple owners and DO expect quality products...especially considering the price we pay!
That said--what bugs me about all these threads that pop up...is Why none of the "Review" samples that have gone out have shown the same issues or lack of QC? Pro photo and video folk have measured it to be 99% inclusive of the color gamut...most likely being the BEST screen any non-professional monitor needing folk actually Own! The pixel density, to me...as a 40 year old that needs reading glasses has been an absolute revelation! I love to read...and I'd be pissed if my screen had this many issues. Yet---at the same time, I'm not so sure I would've continued to return for a working version after 6 or 7 tries. I'd have probably stuck with my iPad 2 and waited it out a couple months....but EVERY review I've read...from the little guy on the 'net to the biggest Blogs on the web...they ALL love it! I've yet to read a review that mentions they received a bad one first and had to wait for a second...or that there was a weird tint, pinkish hues, dead pixels, and on and on.
But, then again, I'm not a developer! I am, however, a videographer and audio production dork. I need my screen to work, look good, and not fail when I most need it. For that, I've chosen the iPad since the first one launched. We've got two iPad 3's in the family (32 and 64 both LTE) and still an iPad 1 and 2. No screen issues with ANY!
So to the OP, I can honestly tell you---there are good ones out there. Not sure why the market you're shopping in has such an ugly batch. Perhaps you should attempt to order direct from Apple. This will ensure you get a different batch/date/factory, whatever...than the ones you've been picking up where you're living.
Have faith! They're definitely out here!
J
Here's a post from the AppleInsider forum. Lots of talk about production yield problems for LG and Sharp made panels. Who establishes the yield threshold (between acceptable and unacceptable) and how well the quality control process enforces that threshold standard is key. Obviously for many iPad purchasers, the threshold is either set too low or the QC process is not consistent.
"Samsung will remain the primary supplier of Retina displays for the new iPad for the foreseeable future, as Apple continues to face supply issues for the high-resolution screen.
Analyst Ming-Chi Kuo with KGI Securities revealed to AppleInsider on Monday that Samsung was the sole supplier of iPad Retina displays to Apple in the first quarter of 2012. That's consistent with earlier reports, but also reveals that only Samsung was able to provide high-resolution screens to Apple for the entirety of the quarter.
In fact, it's likely that Samsung is still the only iPad Retina display supplier. Kuo said LG Display is expected to begin providing screens in the second quarter of calendar 2012, but did not indicate that Sharp has actually begun providing displays.
Even when LG does enter the supply chain, Samsung will remain the main supplier of Retina displays for the new iPad, Kuo said. Companies outside of Samsung have struggled to reliably build the new screens, which pack in more pixels than a 1080p high-definition television.
While LG is expected to begin supplying screens for the new iPad this quarter, Kuo said that Apple's other main display provider, Sharp, won't be able to build iPad Retina displays at a "normal rate" until the third quarter of 2012.
"Sharp Still has production yield and material stability issues unresolved due to the adoption of Oxide technology," Kuo wrote in a research note.
Kuo believes that constrained supply of the new iPad resulted in sales of 13.1 million units last quarter. However, last week there was a sign that availability of the new iPad is improving, when advertised shipping times from Apple shortened to just 5 to 7 days.
Kuo expects sales of 18.6 million total iPad units in the second quarter of calendar 2012, as supply improves and Retina display production ramps up."
"Samsung will remain the primary supplier of Retina displays for the new iPad for the foreseeable future, as Apple continues to face supply issues for the high-resolution screen.
Analyst Ming-Chi Kuo with KGI Securities revealed to AppleInsider on Monday that Samsung was the sole supplier of iPad Retina displays to Apple in the first quarter of 2012. That's consistent with earlier reports, but also reveals that only Samsung was able to provide high-resolution screens to Apple for the entirety of the quarter.
In fact, it's likely that Samsung is still the only iPad Retina display supplier. Kuo said LG Display is expected to begin providing screens in the second quarter of calendar 2012, but did not indicate that Sharp has actually begun providing displays.
Even when LG does enter the supply chain, Samsung will remain the main supplier of Retina displays for the new iPad, Kuo said. Companies outside of Samsung have struggled to reliably build the new screens, which pack in more pixels than a 1080p high-definition television.
While LG is expected to begin supplying screens for the new iPad this quarter, Kuo said that Apple's other main display provider, Sharp, won't be able to build iPad Retina displays at a "normal rate" until the third quarter of 2012.
"Sharp Still has production yield and material stability issues unresolved due to the adoption of Oxide technology," Kuo wrote in a research note.
Kuo believes that constrained supply of the new iPad resulted in sales of 13.1 million units last quarter. However, last week there was a sign that availability of the new iPad is improving, when advertised shipping times from Apple shortened to just 5 to 7 days.
Kuo expects sales of 18.6 million total iPad units in the second quarter of calendar 2012, as supply improves and Retina display production ramps up."
That is easy to answer. I never gave the original a second thought because there was no reason to do so. The screen was fine. I wasn't looking for dust, or one dead pixel, or light bleeds or corner shadows. It looked fine, and it was and is. Now fast forward to the New iPad. I get that one by mail order and can immediately see it was a blotchy pink and green mess. It just jumps out at you. They replaced it. Figured no big deal. They were cool about it and said it was defective. No bigee. I should have looked at the second one in the store, but I trusted them and figured what are the odds of getting two in a row. Well that one was even worse. They replace that one as well with no issue. The third one is still pink but at least fairly uniform. The genius says none of them are perfect. I'm not returning three. So I decide to live with it. End of story. That to me my friend is lousy QC because no way three in a row should be that way. Like I said in another post, not the end of the world, but not a good Apple experience either for about $900 bucks. So the fan boy crappy kind of falls on deaf ears here.
On the reviewers, I can only say I suspect they get cherry picked models but I have no personal knowledge of that.
On the reviewers, I can only say I suspect they get cherry picked models but I have no personal knowledge of that.
Last edited:
this wouldn't be the case if they had left the restocking fee on there. someone on their 14th? why try 15...that really going to be the one?
I got a call from Apple Executive Relations yesterday (for the second time) about this. You can read about it on a blog I don't want to advertise due to board regulations.
Apple is taking notice.
Send me a pm on the blog pls. Would love to read it. Cheers!
Been there, done that.
"We're sorry you're having issues with your screen. Please send pictures."
pictures sent
"Sorry, it's within spec. We can offer a refund."
ouch! so apple is just becoming another huge corporate giant that's busy making the buck now...
I got a call from Apple Executive Relations yesterday (for the second time) about this. You can read about it on a blog I don't want to advertise due to board regulations.
Apple is taking notice.
I have dealt with Apple Executive Care on a past issue and was offered the same level of service regarding 2009 iMac, although they allowed me to keep hold of current iMac before the "engineered checked" iMac was delivered and checked by myself. When I received this personally screened iMac it exhibited the same issue, only worse, than the one I had in hand. Think you have made the correct decision.
Have to agree, Apple Executive Care is the route to go as then an individual proactively handles your case. After a few unsucessful attempts at resolving the issue (coincidently uneven yellow screen) we agreed that I would keep the current iMac for a few months and then swap it out later on, this worked for me and the advantage was they even extended my AppleCare by 6/7 months when we did the swap out.
considering you'll likely be able to see their new headquarters from space, I'd say yes...
I got mine a week ago today, direct from China.
Out of the box there were two scratches, one right below the camera lens and one to the right of the lens.
It was actually my third (had to return my first unopened one received as a gift, sold to my family on an actual data plan from a 3rd party shady VZW store, 2nd I got at an Apple store but was given an AT&T model instead of Verizon).
As I've used this one over the last week I've noticed it's most definitely darker on the left 1/3rd of the screen. When I hold it up to my calibrated LED display, it just looks off. I also notice when I tilt it down and look at it, the colors appear more natural then when looking at it straight on.
I am reluctant to start the return process in hopes of getting the "right one", and as mentioned this was a gift, so when my family ended up ordering one online they got it engraved and I kind of don't want to disappoint them.
This is my first iDevice and compared to my Xoom by Motorola (which I've talked a ton of **** about in regards to the 4G upgrade and sdcard) the build quality and quality control are definitely far behind what I expected.
It was a bit of a let down on all the hype, and it's a lot of $$ to be let down with, I have a cover on the back of it so don't mind the scratches and I'm never really just starring at the display on the 1/3 left darker side, I'm usually using it and doing whatever I'm doing.
Maybe their QC isn't doing a disservice to the hardcore apple fans, or the masses of people who don't notice, or the kind of people who don't end up on forums like these, but for android enthusiasts looking to dabble in the apple ecosystem it is a real turn off.
Out of the box there were two scratches, one right below the camera lens and one to the right of the lens.
It was actually my third (had to return my first unopened one received as a gift, sold to my family on an actual data plan from a 3rd party shady VZW store, 2nd I got at an Apple store but was given an AT&T model instead of Verizon).
As I've used this one over the last week I've noticed it's most definitely darker on the left 1/3rd of the screen. When I hold it up to my calibrated LED display, it just looks off. I also notice when I tilt it down and look at it, the colors appear more natural then when looking at it straight on.
I am reluctant to start the return process in hopes of getting the "right one", and as mentioned this was a gift, so when my family ended up ordering one online they got it engraved and I kind of don't want to disappoint them.
This is my first iDevice and compared to my Xoom by Motorola (which I've talked a ton of **** about in regards to the 4G upgrade and sdcard) the build quality and quality control are definitely far behind what I expected.
It was a bit of a let down on all the hype, and it's a lot of $$ to be let down with, I have a cover on the back of it so don't mind the scratches and I'm never really just starring at the display on the 1/3 left darker side, I'm usually using it and doing whatever I'm doing.
Maybe their QC isn't doing a disservice to the hardcore apple fans, or the masses of people who don't notice, or the kind of people who don't end up on forums like these, but for android enthusiasts looking to dabble in the apple ecosystem it is a real turn off.
honestly I'm starting to believe that what really messed everything up is the bigger initial launch, there is really no way to produce at the rate iPads are being produced without sacrificing quality. I can just imagine a meeting between tim cook and the manager from whoever is making the displays. It might go something like this:
tim- I need you to produce xmillion screens, we're lunching is these other countries next week and we can't let the supply go below x amount.
manager- well we can't physically produce more that x amount, the only way is to reduce the number of rejected screens.
tim- are they that bad?
- well mostly we're having problems with screen uniformity, its very slight but only a well trained eye might tell... but if we change the calibration to a yellower tone its less noticeable
tim- hmmmm I guess we could try that, as long as its not extremely noticeable I guess we can do it. We'll see how many people return and if its within a reasonable amount we can absorb the cost until demand drops.
tim- I need you to produce xmillion screens, we're lunching is these other countries next week and we can't let the supply go below x amount.
manager- well we can't physically produce more that x amount, the only way is to reduce the number of rejected screens.
tim- are they that bad?
- well mostly we're having problems with screen uniformity, its very slight but only a well trained eye might tell... but if we change the calibration to a yellower tone its less noticeable
tim- hmmmm I guess we could try that, as long as its not extremely noticeable I guess we can do it. We'll see how many people return and if its within a reasonable amount we can absorb the cost until demand drops.
This is exactly the same experience I've had! And I knew the moment I opened the first unit's box on Launch Day that the screen color/brightness was inferior to my iPad 2, just by turning it on. Major disappointment. This was well before checking out Apple or MacRumors forums. Not the Apple experience I've become accustomed to. That's all I'm saying.
This has become all just too much and if I could I would get a refund and run as fast as I can from an iPad 3. It's pretty mind boggling that I as a customer that has already worked hard enough for my money has to in turn work extra harder for a quality iPad. The time and gas this is costing me on returning a product just increases to the cost of my iPad that I don't want anymore because it has become a big let down.
Lol, so well put, fantastic kudos.
I think they are having quality control issues indeed. It's no wonder that lg was contracted, but could not deliver, and sharp too (btw imagine how bad the output in terms of consistent quality should be in the former two...) and only samsung has managed to deliver (this is the samsung pad btw, cpu designed by apple manufactured by samsung, memory too, screen too) albeit with the problems we are witnessing now. (As an aside samsung the worst quality control to begin with in their products).
I ve long been thinking it will be wise to wait a bit for them to sort their issues out and they buy an Ipad. I absolutely need a retina due to my eyesight, but I don't want to go into the buy return stage for a month or so. Plus the heat and charging issues what with the cpu being the process it is, as well as apple not bumping capacities for three years in a row are offputting. And god knows apple can buy flash cheaply...to offer a 16gb ipad these days is a joke, it's like selling a 32gb drive macbook air....
Anyway, I do need retina so I will eventually buy one, and I can't wait for it to be honest, but the longer I wait I guess the better the screen issues will be, or at least I hope.
Last edited:
Mcdj FTW and the next apple CEO and make sure you remember me when I want a quality screen
"...and I would have gotten away with it, too, if it hadn't been for you meddling kids!"
Lol I think they pushed the launch date too early. I was shocked it was mid march.
Just a note here, I am not talking about screen tints, because for the most part I can tolerate those, I am talking about real defects that shouldn't be apparent in these devices, especially for $1000 (not saying screen tint isn't an issue though). I have received 8 iPads all with dead pixels, and some with heavy damage, LED's dead and it not being sealed right so the light leaks through the top, something is seriously wrong with the QC, I do plan on going there tomorrow to try again, but I do not enjoy doing this
That's really the thing, you don't have to be picky or a stickler for screen quality to see how bad these are. Total crappy that you can tell right away. That's why I chuckle at all the fan boy nonsense about OCD. I never notice screens on computers, phones, or tablets. They have to be real lousy for me to pay any attention. And they were just that here.