Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Received 6 plus replacement...refurbished or new?

Ramio

Ramio

macrumors 6502a
Original poster
Sep 13, 2011
919
2
Houston, TeXas
I had a problem with the iphone 6 plus battery so I had it exchanged at the Apple store today. I brought with me the box and accessories thinking they will give me a new sealed box. Instead she told me to keep the box and accessories and handed a phone out a little white box. Do you think they would have refurbished units this early?. Can I request a new one so the serial matches the box?.
 
Ramio said:
I had a problem with the iphone 6 plus battery so I had it exchanged at the Apple store today. I brought with me the box and accessories thinking they will give me a new sealed box. Instead she told me to keep the box and accessories and handed a phone out a little white box. Do you think they would have refurbished units this early?. Can I request a new one so the serial matches the box?.
Click to expand...


You can request it, doesn't mean they will give it to you.
 
Same thing happened to me today. I asked the guy if it was a refurb and he said it was too early for them to have refurbs. (Assuming he knows what he was talking about or wasn't giving me the shove-off.)
 
Ramio said:
I had a problem with the iphone 6 plus battery so I had it exchanged at the Apple store today. I brought with me the box and accessories thinking they will give me a new sealed box. Instead she told me to keep the box and accessories and handed a phone out a little white box. Do you think they would have refurbished units this early?. Can I request a new one so the serial matches the box?.
Click to expand...

What was up with the battery?
 
I had the same thing happen to me for my iPhone 6 (64GB - Space Grey for T-Mobile). One weird thing is that this replacement unit I got had a model number that I haven't seen before: NG4W2LL/A

A Google search only yields one result. Hope it's not some refurb part number!
 
They wiped the fingerprints off of a display unit and put it in a little white box for you. :) Just kidding, congrats on your new phone!
 
I wish I could compare. I feel like my 6 Plus battery is draining really quickly....but I can't say for sure.
 
Ramio said:
Thank you :)

----------



Schedule an appointment and they can run a test on the battery.

----------



Battery too?
Click to expand...

I just set one for Saturday morning. It could just be my imagination, but it seems like my 6 Plus is draining much, much faster than my 5S ever did. So we'll see what they have to say at the store.
 
JonathanK81 said:
I just set one for Saturday morning. It could just be my imagination, but it seems like my 6 Plus is draining much, much faster than my 5S ever did. So we'll see what they have to say at the store.
Click to expand...

Good luck. Post what they say.

----------
hellfire88 said:
I had the same thing happen to me for my iPhone 6 (64GB - Space Grey for T-Mobile). One weird thing is that this replacement unit I got had a model number that I haven't seen before: NG4W2LL/A

A Google search only yields one result. Hope it's not some refurb part number!
Click to expand...

Just checked the model number on my 64gb space grey AT&T and it's the same exact model number as yours. Don't know what that means. Phone seems perfect so in happy.
 
Ramio said:
Good luck. Post what they say.

----------





Just checked the model number on my 64gb space grey AT&T and it's the same exact model number as yours. Don't know what that means. Phone seems perfect so in happy.
Click to expand...


Wow really? I thought they gave AT&T and T-Mobile iPhones different model numbers? My replacement does not appear to be unlocked since I put in an AT&T SIM and it doesn't work. And mine is the regular 6 whereas I think yours is a 6 Plus?

Maybe apple is just using NG4W2LL/A as a generic model number for replacement phones? Oh well as long as the phone works I guess :)
 
hellfire88 said:
Wow really? I thought they gave AT&T and T-Mobile iPhones different model numbers? My replacement does not appear to be unlocked since I put in an AT&T SIM and it doesn't work. And mine is the regular 6 whereas I think yours is a 6 Plus?

Maybe apple is just using NG4W2LL/A as a generic model number for replacement phones? Oh well as long as the phone works I guess :)
Click to expand...

I think that's what it is. It's probably a code for replacements regardless of the company. I think the phones are new because If I remember correctly, I read somewhere Apple keeps about 3% of available iPhones in stock at a store for replacement purposes.
 
I'm pretty sure it's a new phone at this stage. Apple Store replaced my 6 Plus today due to a weird blurry spot right in the center of the screen. They said normally they would try to replace the screen but there're no parts in the supply chain yet. Also said the replacement was a brand new unit. It came in a white box barely bigger than the phone itself.
 
Chief Oddball said:
I'm pretty sure it's a new phone at this stage. Apple Store replaced my 6 Plus today due to a weird blurry spot right in the center of the screen. They said normally they would try to replace the screen but there're no parts in the supply chain yet. Also said the replacement was a brand new unit. It came in a white box barely bigger than the phone itself.
Click to expand...


Is the model number of your replacement 6 Plus also NG4W2LL/A?
 
I have had the 6 since launch and picked up a 6+ this wed. I am using them side by side and my 6+ is draining much faster. Only 6 hours of use from 100 to 0%. My 6 is getting 10 hours. Same settings! Also, my 6+ is lagging and screen is blue and less crisp than my 6. Do i have a lemon or is the 6 just better? I put so much effort into getting this 6+. Should I exchange? I have already drained 10% on the plus with some light browsing for 45 min on 50%.
 
hellfire88 said:
I had the same thing happen to me for my iPhone 6 (64GB - Space Grey for T-Mobile). One weird thing is that this replacement unit I got had a model number that I haven't seen before: NG4W2LL/A

A Google search only yields one result. Hope it's not some refurb part number!
Click to expand...

It's a "replacement" part number. Genius Bar/AppleCare replacements will all have a slightly different part number, whether they're new or refurbs.

Since the iPhone 4, there's been no way to tell whether a replacement unit is a refurb or not. The 6/6+ will be new, however, as they won't have physically had time to get refurbs through the process.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back