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gabe211

macrumors member
Original poster
Dec 27, 2011
78
13
So I just received a new replacement Retina Macbook Pro and I quickly noticed a dead pixel, then another, then another...

My original rMPB had the light spot issue and was promptly replaced. I was very pleased on how that was handled.

These are really dead pixels right? or am I going crazy?

The areas affected are highlighted. If you zoom in you can see each sub-pixel.

lC2jE.jpg

blWPT.jpg

YnATX.jpg

M4ozp.jpg

L95Md.jpg
 
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Cisco_Kid

macrumors 6502
Apr 24, 2005
270
110
British Columbia
Hopefully you've paid with Visa or MasterCard, because if Apple tries to feed you some line about "an acceptable fail rate" or whatever; you can at least file a chargeback.

I had a small issue with dead pixels on a freshly unboxed iMac, apple basically told me to pound salt, and visa helped to change their mind.
 
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blueicedj

macrumors 6502
Jul 11, 2007
274
2
do you normally use a microscope to look at your computer? a dead pixel on the retina is hardly noticeable *the whole point being your not even supposed to be able to see a pixel. I also believe 4 pixels is an acceptable limit.
 
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conandoyle

macrumors member
Jun 25, 2012
68
0
Vancouver, Maple Leaf
It's pretty hard to see it if you didn't mark it even under zoom, does this actually affect your day-to-day use? I won't be able to notice it anyway if I don't put my face on the screen with microscope .
 
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gabe211

macrumors member
Original poster
Dec 27, 2011
78
13
Hopefully you've paid with Visa or MasterCard, because if Apple tries to feed you some line about "an acceptable fail rate" or whatever; you can at least file a chargeback.

I had a small issue with dead pixels on a freshly unboxed iMac, apple basically told me to pound salt, and visa helped to change their mind.

I in fact did, depending how this will be handled I will see if I should go through with a chargeback.

do you normally use a microscope to look at your computer? a dead pixel on the retina is hardly noticeable *the whole point being your not even supposed to be able to see a pixel. I also believe 4 pixels is an acceptable limit.

I do not, under normal viewing distance it is surprising how noticeable it is. Four defective pixels on a nearly $3K machine is considered acceptable?

----------

It's pretty hard to see it if you didn't mark it even under zoom, does this actually affect your day-to-day use? I won't be able to notice it anyway if I don't put my face on the screen with microscope .

Under normal viewing distance they look like specks of dust or dirt. I admittedly am really picky when it comes to screen cleanliness, so to me it's like having a permanent piece of dirt on there.
 
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blueicedj

macrumors 6502
Jul 11, 2007
274
2
Four defective pixels on a nearly $3K machine is considered acceptable?


Well for a screen that size apple normally allows 3 dead pixels as an acceptable amount. Given that there are four times as many pixels as most of the screens they have at that size I'd say 4 is an "acceptable" amount. If it really bothers you I understand. I had an issue with dead pixels on an iMac. It seemed every display I got was just worse...Sometimes it might be best to just accept what you have before the problem escalates.
 
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Cisco_Kid

macrumors 6502
Apr 24, 2005
270
110
British Columbia
I in fact did, depending how this will be handled I will see if I should go through with a chargeback.

Under normal viewing distance they look like specks of dust or dirt. I admittedly am really picky

Picky or not, you are absolutely correct; it's totally unacceptable for an almost 3k laptop ( that's brand spanking new )
 
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ixodes

macrumors 601
Jan 11, 2012
4,429
2
Pacific Coast, USA
Four defective pixels on a nearly $3K machine is considered acceptable?
Yes, it's acceptable. Macs are expensive, price has nothing to do with it.

The reason I'm so certain is one of the guys at the office at work got one with about six black ones, yet you can hardly tell they're so small.

I went with him to the Apple store by my house and they said it was within acceptable limits. Personally it would not bother me, since it's very hard to see.
 
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gabe211

macrumors member
Original poster
Dec 27, 2011
78
13
Yes, it's acceptable. Macs are expensive, price has nothing to do with it.

The reason I'm so certain is one of the guys at the office at work got one with about six black ones, yet you can hardly tell they're so small.

I went with him to the Apple store by my house and they said it was within acceptable limits. Personally it would not bother me, since it's very hard to see.

I understand there are margins of error, I'm just a tad bit upset this is my second defective unit.

My support specialist was quite floored when I alerted him, he said something along the lines how this is nearly impossible in production.
 
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mac3609

macrumors member
Jun 28, 2012
30
0
The Retina screen is the biggest selling point for this computer by Apple and the company charges people a premium over the regular 15inch part because of it because of the screen. If you want me to pay more for an upgrade, you better give a product deem worth it and not contains any flaws that is within acceptable range.
 
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gabe211

macrumors member
Original poster
Dec 27, 2011
78
13
4 pixels out of 5 million... yep, unfortunately that is considered acceptable.

Haha, when you put it in those numbers it does make it a weak defense point.


Is there any documentation where it states there might be production defects such as this in the final product? Just curious.
 
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mohsy90

macrumors 65816
Feb 4, 2011
1,332
1
New York
Seriously?!?!? If everyone went searching for a dead pixel out of 5 million with a microscope....Apple would be replacing millions of these units.

Return it if you want but don't expect Apple to give you a replacement each time you find 1 dead pixel out of 5 million.

Deal with it, life isn't always fair!!
 
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ixodes

macrumors 601
Jan 11, 2012
4,429
2
Pacific Coast, USA
It's best to remember that although Apple portrays itself as a premium company and charges accordingly, they have a huge number of apologists that justify anything that Apple does.

It's best to get into acceptance that it's just the way it is.

All you have to do is look at those posting here, who have criticized you for being a discerning customer. That's very revealing.
 
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gabe211

macrumors member
Original poster
Dec 27, 2011
78
13
Seriously?!?!? If everyone went searching for a dead pixel out of 5 million with a microscope....Apple would be replacing millions of these units.

Return it if you want but don't expect Apple to give you a replacement each time you find 1 dead pixel out of 5 million.

Deal with it, life isn't always fair!!

I did not "go searching" for anything.

I don't expect apple to replace anything.

As a customer I am dissatisfied with my product and simply want to know what my options are. I can do that right?

It may not sound like it but I am not a raging idiot who is condemning Apple for four dead pixels. As a company that almost always produces perfection I found this to be quite far from the norm and proceeded to make a post on my experience.
 
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mohsy90

macrumors 65816
Feb 4, 2011
1,332
1
New York
[/COLOR]
I did not "go searching" for anything.

I don't expect apple to replace anything.

As a customer I am dissatisfied with my product and simply want to know what my options are. I can do that right?

It may not sound like it but I am not a raging idiot who is condemning Apple for four dead pixels. As a company that almost always produces perfection I found this to be quite far from the norm and proceeded to make a post on my experience.

I'm sure that Apple will more than gladly take it back and refund it within the 14 day return policy. Even after that period I'm sure they would offer a replacement as well. I'm just bringing to issue the fact that it was 4 pixels and not noticeable by the human eye.

I'm sure that if you were to examine every panel that Apple produces you are likely to find one dead pixel in 9/10.
 
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DVD9

macrumors 6502a
Feb 18, 2010
792
538
It's best to remember that although Apple portrays itself as a premium company and charges accordingly, they have a huge number of apologists that justify anything that Apple does.

It's best to get into acceptance that it's just the way it is.

All you have to do is look at those posting here, who have criticized you for being a discerning customer. That's very revealing.

He bought a Lion not a Leopard. Take it back!
 
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maretus

macrumors newbie
Jul 3, 2012
27
0
Seriously?!?!? If everyone went searching for a dead pixel out of 5 million with a microscope....Apple would be replacing millions of these units.

Return it if you want but don't expect Apple to give you a replacement each time you find 1 dead pixel out of 5 million.

Deal with it, life isn't always fair!!

The display is one of the primary selling points of this computer. I don't care if 1 dead pixel is hard to see, if I notice and I spent $2500 bucks on a computer, I'd expect a new device.

You're right, life isn't fair, and over the course of my life, I've learned the value of my dollar and won't shell it for a product that doesn't live up to my expectations.
 
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Blue604

macrumors regular
Mar 6, 2012
163
0
I read (His Biography) Johnny Ivy and Steve Jobs both saw a nice knife at a store in Paris, and they both noticed the glue between the joint and put the knife down. They pride for being noticing the tiny imperfection. I wish they can do the same for their products.
 
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maretus

macrumors newbie
Jul 3, 2012
27
0
I read (His Biography) Johnny Ivy and Steve Jobs both saw a nice knife at a store in Paris, and they both noticed the glue between the joint and put the knife down. They pride for being noticing the tiny imperfection. I wish they can do the same for their products.

If they just let me and some of the other Apple OCD'ers out there do their QC, they'd probably be in much better shape. :p
 
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mikeyg36

macrumors member
Mar 21, 2011
37
0
Maryland
do you normally use a microscope to look at your computer? a dead pixel on the retina is hardly noticeable *the whole point being your not even supposed to be able to see a pixel. I also believe 4 pixels is an acceptable limit.
It's not about seeing or not seeing it it's about paying 3K for a laptop that has a defect. Even if it's not noticeable the consumer still knows it's there.
 
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noteple

macrumors 65816
Aug 30, 2011
1,421
357
How about one bit of memory bad out of 16G, would that be ok to?

As long a the bulk of the LCD panels installed in products are 100% you are entitled to one also.

Products on the display floor are perfect or are soon replaced.

Return it. Charge-back, Re buy it whatever.

People who tell you different, swap your less than 100% products with them.
 
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Cisco_Kid

macrumors 6502
Apr 24, 2005
270
110
British Columbia
How about one bit of memory bad out of 16G, would that be ok to?

As long a the bulk of the LCD panels installed in products are 100% you are entitled to one also.

Products on the display floor are perfect or are soon replaced.

Return it. Charge-back, Re buy it whatever.

People who tell you different, swap your less than 100% products with them.

Bingo on all accounts.

edit---

Yahtzee :)
 
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