Received replacement rMBP, it has four dead pixels..

[pacman7331]

First thing i'm going to do is test every nanometer of my rMBP when it arrives. I have gotten two MBPs before and I don't intend to find out later after some time period some component is not working, and wonder if it was delivered that way. It's not unreasonable to expect a product that is fully functional, especially after paying 3k+. It's called having integrity, it's called modesty, it's the basis for character. Sad most people nowadays have no idea what that previous sentence means.

Further still, Apple prides itself with it's attention to detail, just watch the rMBP exhibition video.

 

[mac3609]

How about one bit of memory bad out of 16G, would that be ok to?

As long a the bulk of the LCD panels installed in products are 100% you are entitled to one also.

Products on the display floor are perfect or are soon replaced.

Return it. Charge-back, Re buy it whatever.

People who tell you different, swap your less than 100% products with them.

Amen.

 

[kfscoll]

If the dead pixels bug you in normal use, return it. I know those dead pixels would bug me. However, if you're being obsessive and can't see the problem areas without a magnifying glass, then you're probably better off keeping it because it's unlikely the replacement computer would be any better.

 

[gamerish]

If they don't replace, just return it (assuming your are within the time period). A similar thing happened to me with an iPod I bought the day before I went on vacation. I noticed 5 dead pixels and took it to the Apple Store after I got off the plane, the guy told me rather rudely he wouldn't replace it. So I returned it and bought a new one from a different rep at the store.

 

[OatmealRocks]

After reading the OP's post I changed my wallpaper to white and got closer to the screen, after 5 seconds I stopped myself because really it is stupid and hurting my eyes. Then I realize my flaw was not using some type of magnifying glass at which point I just rolled my eyes virtually at the OP.

Who looks that closely at the screen. How can one even notice 1 pixel with the new retina screens. I understand previous LCD where dead pixels are noticeable but even then it was 2 or 3 dead pixels within a square inch would valid a "defect". This thread along with other people blasting the new magsafe adapter as "huge fail" is just a new level of whining.

OP maybe you should just return it and get a regular MBP. Because you are on your second MBPr and you seem hard to please, return it and wait a year and try again (hopefully by that time you will be whining about something else). Sorry for the people here saying 4 pixels out of 5 million is unacceptable is a little myopic and all the high horse self righteous is just a little too much. I understand Apple takes great pride to attention to detail but geez you guys are ridiculous, pacman7331 look into yourself like seriously do you talk like this in real life or just whine comfortably behind anonymity?

 

[GooberGrape]

Send it back

I understand there are margins of error, I'm just a tad bit upset this is my second defective unit.

My support specialist was quite floored when I alerted him, he said something along the lines how this is nearly impossible in production.

Take it back - It is bothering you so you should not accept it - Let the others that say it would not bother them pay 3K and accept what they get. I am still waiting on mine but its going back if I have that many. I sent my Retina iPad back with one. Apple agreed that I should not accept it with one. Good Luck.

 

[vladzaharia]

How about one bit of memory bad out of 16G, would that be ok to?

As long a the bulk of the LCD panels installed in products are 100% you are entitled to one also.

Products on the display floor are perfect or are soon replaced.

Return it. Charge-back, Re buy it whatever.

People who tell you different, swap your less than 100% products with them.

Errr... I can tell you right now that your memory probably has a lot more than one bit bad. There's quite a bit of error correction going on in RAM, SSDs and even HD to crrect small imperfections. Plus, 1 bit out of 16GB equates to a 1/137,438,953,472 error. There's probably 1MB or so in errors on that 16GB chip.

 

[ixodes]

I read (His Biography) Johnny Ivy and Steve Jobs both saw a nice knife at a store in Paris, and they both noticed the glue between the joint and put the knife down. They pride for being noticing the tiny imperfection. I wish they can do the same for their products.

I read that too.

As Steve got older, even before diagnosed with cancer, he changed. Once over the hump and into a successful run of generating great revenue, like so many in his position, the power & money effected him. Sadly, the better Apple did, the more arrogant & acerbic he became. For quite some time he could play cool publicly, and only come unhinged with anger behind closed doors.

While he professed & portrayed Apple as a customer centric company where it was all about the experience, greed & fear took over. Greed for the company & in fairness to him, fear of the cancer. I give him a lot of credit for working right up till the end. That had to be harder than most of us could imagine.

Now that chapter lingers as the ghost of the past since unfortunately he unleashed his final torrent of rage & frustration in the form of law suits. Even worse he backed Apple into a corner so now the precedence has been set. It's damn the torpedoes. Sue everyone, and do it for Steve. (even though it's an unspoken task).

This is not good for Apple or anyone. It's awfully clear to all those watching that Apple is a clearly superior product. People with common sense realize Apple doesn't need to be a Bully to win.

The bad Karma Apple is generating may end up being their worst enemy.

 

[noteple]

Errr... I can tell you right now that your memory probably has a lot more than one bit bad. There's quite a bit of error correction going on in RAM, SSDs and even HD to crrect small imperfections. Plus, 1 bit out of 16GB equates to a 1/137,438,953,472 error. There's probably 1MB or so in errors on that 16GB chip.

Ah no.

ECC dram is in the Mac Pro
NOT the MacBook Pro and really doesn't apply here.

SSD's and HD do have all sorts of error correction, and reallocation, that is used to mask failures and most soft errors.

Sadly the same is not true of the display. If a pixel is hot or dark it cannot be corrected, you are stuck with it. No pun intended.

 

[squaremon]

Apple should hire u as QA lead

 

[vladzaharia]

Ah no.

ECC dram is in the Mac Pro
NOT the MacBook Pro and really doesn't apply here.

SSD's and HD do have all sorts of error correction, and reallocation, that is used to mask failures and most soft errors.

Sadly the same is not true of the display. If a pixel is hot or dark it cannot be corrected, you are stuck with it. No pun intended.

Er, no. I'm saying that all memory will inherently not be 100% good. There will be bits that are bad, and that if you want to store for example 8 bits into location 0, and location 6 is bad, it will automatically correct itself and go around the bad bit.

 

[thekev]

Seriously?!?!? If everyone went searching for a dead pixel out of 5 million with a microscope....Apple would be replacing millions of these units.

It seems like he only went looking when he thought he saw something. While this seems slightly neurotic, it's natural to have a dead pixel policy. Dead pixel policies have been a reality since lcds displaced crts as the primary display type.

I do not, under normal viewing distance it is surprising how noticeable it is. Four defective pixels on a nearly $3K machine is considered acceptable?

My suggestion would be that if it goes into many replacements, give up on this generation. New technology isn't necessarily perfect, and we don't necessarily know Apple's pass or fail criteria.

So you think that we should all agree with him that Apple should please every customer who comes in after examining their product to find 1 dead pixel out of 5 million?

Again it's normal to have specific policies regarding how many bad pixels are allowed. In many cases even one warrants a replacement with other displays which can be over 3 million pixels. It's up to the manufacturer to state their policy on the matter unless they intend to take back one every time someone complains.

 

[revelated]

Memories. This thread reminds me of the early forums about the first Sony PSP where dead/stuck pixels happened on the regular and didn't really get better until the 2000 was released.

The point: IT *IS* possible to get a flawless screen.

 

[macbook123]

What constitutes a dead pixel? Black pixel on white background or white pixel on black background? My RMBP has three white pixels on a black background. Could these be just "stuck" pixels, and if so, could they be "massaged" away?

 

[Blue604]

What constitutes a dead pixel? Black pixel on white background or white pixel on black background? My RMBP has three white pixels on a black background. Could these be just "stuck" pixels, and if so, could they be "massaged" away?

if i were u, i would return it/exchange it.

 

[Lvivske]

no amount of dead pixels is an acceptable amount on a $3000 machine

 

[Asherpotter]

You're the one who paid for it, so you're the only one who has to notice it. The customer is always right. Return it.

 

[eron]

Apple will do their best to please their customers. It's actually quite commendable that you picked out the dead pixels. Most people won't even see it, and so won't send it back.

 

[Vyruss]

If I was dropping that much money on a laptop I would return it or make sure it was replaced for a screen that most definitely had no dead pixels.

 

[RVspidey]

you've lost 4 pixels out of 5.184.000


man .. are you serious? you can't see them from a normal viewing distance.. (retina, remember?)

 

[Dwhite78]

Stop looking at your display with a magnifying glass?

 

[cmChimera]

I find it amazing how many people are content with defective products.

 

[OatmealRocks]

Stop looking at your display with a magnifying glass?

If you use a magnify glass on anything you can find a flaw.. actually anything you can find a flaw, ohh my wall in my living room is not exactly plane, there is a dip in my roof of 0.5", my sliding door during rain season makes a click on the last motion of being opened, the stitching of my hugo boss shirt is off centered on the inside.. so on and so forth. The issue here is "What is acceptable?" and for some a (huge?) grey area. Apparently 4/5,184,000 or 99.9998% is unacceptable. What's next? Digital calipers measuring the gaps on the MBPr? Let's step it up a notch and go laser much more accurate.

If anything we should appreciate Apple for being industry first on a lot of things like... QUALITY. They have pushed other manufacturers the expectations and acceptable level of quality from certain segment of consumers. I wonder before Macs do the same people here with high expectation do the same (subjective) analysis on other electronics?

 

[macbook123]

What constitutes a dead pixel? Black pixel on white background or white pixel on black background? My RMBP has three white pixels on a black background. Could these be just "stuck" pixels, and if so, could they be "massaged" away?

Does anybody know the answers to these questions? Thanks in advance...

 

[Mongol]

I was gonna check mine for dead pixels, but regular dust particles are more apparently than dead pixels, so what's the point.