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I promise you that I don’t. You overestimate how much the average person cares about tech.

Or how much they know. I am the free tech support for friends and family; the most common question is "why doesn't this work?"

Things we take for granted are revelations to them. One person had to fill out a dozen or so progress reports and was cutting and pasting from one document to another. I setup an Excel spreadsheet, explained fill down and how to copy paste in Excel, created a Word merge document and they did the job in minutes that used to take hours.
 
Or how much they know. I am the free tech support for friends and family; the most common question is "why doesn't this work?"

Things we take for granted are revelations to them. One person had to fill out a dozen or so progress reports and was cutting and pasting from one document to another. I setup an Excel spreadsheet, explained fill down and how to copy paste in Excel, created a Word merge document and they did the job in minutes that used to take hours.

exactly
 
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