iPhone Reminders on iOS/iPadOS not syncing to/from iCloud/other devices

Jason_G

macrumors member
Original poster
Feb 24, 2009
67
9
London, UK
Hi,

I've noticed that since around 29th Jan my Reminders no longer sync from my iPhone 11 Pro to/from iCloud and therefore to my iMac.

I upgraded my Reminders on my iPhone when iOS 13 was released in September and iMac when Catalina was released.

I've tried all the usual things Apple would typically recommend (I await a reply to this with their standard response directing me to their standard template article on these kind of issues, but I've already been through them all!)

This issue persists with the following troubleshooting I've tried.
  • Signed out of iCloud and back in on my iPhone 11 Pro
  • Signed in to another device (iPhone 6s) as a new iPhone (NOT restored from a backup)
  • Signed in to another device (iPad Air 2) as a new device (NOT restored from a backup)
  • Signed in to another device (iPhone 8) as a new iPhone (NOT restored from a backup)

  • Tried turning Reminders off under the iCloud settings on all of those devices (waited approx 30 mins, turned phone off/on). Then turned back on again and waited DAYS (even tried not allowing the device to auto-lock the screen after a minute to give it full focus/priority on the device).
  • Tried uninstalling the Reminders app and reinstalling (waited approx 30 mins, turned phone off/on in between).
  • Tried creating new lists and reminders across various devices but that still doesn't help trigger anything positive. Any reminders and/or lists I create or updated between my iMac and iCloud.com are fine and sync within seconds.
A few of the times some Reminders do initially come back down in the scenarios above but not recent ones. Most of the Reminder lists do not show with their correct names either, they just appear as 'New List'.

This issue also persists regardless of me being on my wi-fi connection at home or 4G on EE.

I have been using Reminders for years and had therefore accumulated many 'completed' reminders, which as advised by Apple, I have now deleted.

Apparently, this has become an issue that engineers are aware of and I am to wait for them to provide a fix, but I am not convinced that is the case, given that I can not find anyone on this forum or anywhere else I've looked, with the same issue.

This issue persisted across iOS 13.3 & 13.3.1.

I first noticed this when my Apple Watch Series 4 battery was draining rapidly all of a sudden for about a week since that 27th Jan. That seemed to have settled down, but this sync issue still remains. Apple Watch shows a different number of Reminders to my iPhone too, and they both show a different number to my iMac/iCloud.com.

Anyone else with this specific issue, especially in the last month or so?

Cheers
 

iOnAsJ

macrumors member
Jun 23, 2016
47
10
Belgium
Same issues here.
Such a shame, as I use the reminders app a lot.
Next to the syncing issue, I've been experiencing serious battery drain, even though on screen time of the app is quite low (even in battery saving mode).
reminders.png
 
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Jason_G

macrumors member
Original poster
Feb 24, 2009
67
9
London, UK
Thanks, good to know others are affected too. Yes I have battery drain issues on my phone and watch, looking at the watch logs I can see remindd as contributing so it clearly is trying to do something in the background but not getting very far. Every few days I notice a slight change in the overall number of reminders and maybe even one of the lists gets updated from 'New List' to the name of the list it should be.

Really annoying as I have become quite dependent on Reminders syncing across devices.
 
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iOnAsJ

macrumors member
Jun 23, 2016
47
10
Belgium
Exactly the same here.
I just wish they'll be able to fix it soon, because I don't want to end up with another 'to do' app.
It's been ok in the past, how did they screw this up?

Side note: has this been reported yet?
 

Jason_G

macrumors member
Original poster
Feb 24, 2009
67
9
London, UK
Exactly the same here.
I just wish they'll be able to fix it soon, because I don't want to end up with another 'to do' app.
It's been ok in the past, how did they screw this up?

Side note: has this been reported yet?
The entire rewrite of Reminders doesn't seem to have gone too well. It's limited, but worked well for me before that.

I raised this as an Apple support case and was told that it has been reported by other people so they're aware of it. All that meant though, was that they would no longer help me fix it.

I'm still not convinced that a fix will appear anytime soon, as I can not seem to find anyone else on any other forums with the same issue. Thankful in a way that you're having the issue just so I know I'm not alone!

Have you reported it to them as a support case?
 

iAdamator

macrumors 6502
Sep 10, 2013
346
57
South San Francisco, CA
My wife's iPad and iPhone stopped syncing Reminders with eachother a few days ago. The problem lies in icloud. If we goto icloud.com and look at her reminders there, they are WAY different that what is on her devices.

How can I get the icloud.com version of Reminders to kind of resync with at least one of her devices?