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Repair Status- "Repair Cancelled" WTF?!

S-Man

S-Man

macrumors regular
Original poster
Feb 1, 2009
162
1
Houston
I dropped my new pre-unibody MBP off at the Apple store last Friday because the screen went black. Found out it was the logic board and they had to order parts and it should have been ready this week.
I checked my status on the Apple.com support center, and it says:
Step 1 - Request
Repair cancelled (10-Feb-2009)

Does anyone know wtf this means? I hope it doesn't mean what I think it means, or as bad as it sounds...The Genius talked like it was no problem at all when I dropped it off. They first replaced the screen (top clam shell) then realized they had to replace the logic board (which they didn't have in house so they had to order parts).
I had it for 2 days when it went bad. I want my MBP Back!:(
:mad:
 
You might be lucky.. The could be sending you a new MBP.. Not sure what it really means thou..


James
 
S-Man said:
I dropped my new pre-unibody MBP off at the Apple store last Friday because the screen went black. Found out it was the logic board and they had to order parts and it should have been ready this week.
I checked my status on the Apple.com support center, and it says:
Step 1 - Request
Repair cancelled (10-Feb-2009)

Does anyone know wtf this means? I hope it doesn't mean what I think it means, or as bad as it sounds...The Genius talked like it was no problem at all when I dropped it off. They first replaced the screen (top clam shell) then realized they had to replace the logic board (which they didn't have in house so they had to order parts).
I had it for 2 days when it went bad. I want my MBP Back!:(
:mad:
Click to expand...

Dude, exactly what in the world makes you think we know what is going on with your repair?

The only people who can help is the Apple store you took it to. Call them up and ask them WTF. Not us.

wtf man?
 
Dam that would suck. I already installed a bunch of stuff and imported all my photos to iPhoto (which took like 6 hours:rolleyes: )
I wonder what the odds are that I'd get a uni-body with the same specs if they have to replace it?

edit: It is the pre-unibody 15" matte screen 2.5GHz model.
 
MikhailT said:
Dude, exactly what in the world makes you think we know what is going on with your repair?

The only people who can help is the Apple store you took it to. Call them up and ask them WTF. Not us.

wtf man?
Click to expand...

I figured you guys would have had repairs done and checked status before, and have possibly seen this message when checking the status of your repair.

Say hello to your mother for me, ok?
 
MikhailT said:
Dude, exactly what in the world makes you think we know what is going on with your repair?

The only people who can help is the Apple store you took it to. Call them up and ask them WTF. Not us.

wtf man?
Click to expand...


Sounds to me like it's his time of the month... My wife has an extra box of tampons if you need them... Calm down the guy just asked a question..


James
 
S-Man said:
Dam that would suck. I already installed a bunch of stuff and imported all my photos to iPhoto (which took like 6 hours:rolleyes: )
I wonder what the odds are that I'd get a uni-body with the same specs if they have to replace it?

edit: It is the pre-unibody 15" matte screen 2.5GHz model.
Click to expand...

Should have backed up man. If they replaced the logic board they probably wanted access into your system. If you got a PW, they might have formatted.
 
acfusion29 said:
Should have backed up man. If they replaced the logic board they probably wanted access into your system. If you got a PW, they might have formatted.
Click to expand...

They got my username and PW when I left the thing there.

But like I said, the only reason I'm asking is because surely some of you have gotten the same message before?

I'm going to call them in the morning. I think they should have called me though...
 
Usually, when the job is finished, it says clearly on the system that the job is completed, not "cancelled". You usually sign a piece of paper when you turn it in, and again when you get it back. When you go and get it, don't sign it until you find out why the status of repair says "cancelled".
 
JForestZ34 said:
Sounds to me like it's his time of the month... My wife has an extra box of tampons if you need them... Calm down the guy just asked a question..


James
Click to expand...
Funny.

I just think S-man should be patient and call the store up instead of worrying about what it could be and asking people who has no idea what it could be, and i dont want him to get more worried because of some people's experience may not be relevant at all. Forums are usually the cluster of all negative experiences.
 
Some one call the Waaaaaaambulance for this girl. Anyways, puns aside, just calmly call Apple Care and ask what is happening with your MacBook Pro.

They are just a phone call away...
 
If there are any signs of damage (dents, major scratches etc) the technicians can claim that is repair is not under warranty and will cancel the repair.

I had this happen to my 12" PB G4 many years ago. I had white spots on my screen an an Apple Genius told me it would be covered. Sent it away and a few days later got the same notice that the repair had been cancelled. Called applecare to ask about it and they said the technicians determined that I caused the damage. I was persistent that there was no way I could have caused white spots to appear on my screen and after a long while on the phone Customer Service agreed to allow coverage.

Call them up and see what happened.
 
Are they open 24 Hrs? I was going to call the Apple Store...But Apple Care Center you say?

edit: I called 1-800-APL-CARE and got the automated dude that says to call during normal business hours of 6 to 6. Checked the repair status on the phone and he says "repair canceled".
Guess I'll find out tomorrow. Stay tuned. I'll update the status of this thread faster than Apple updates me on the status of my MBP...:rolleyes:
 
I just got off the phone with Apple Care, (who by the way said I have 5 days left on my phone support?) and I was very impressed by several factors.

1) It was an American woman helping me who was very nice and willing to help. (I can't stand when companies have their phone support in India and I can't understand what they're saying! Nothing against India, though.)

2) She actually went to check on the status of my repair as I held on the line instead of saying "you'll have to call back after the store opens" or something like that.

So when she checked the status it said "repair pending" and she explained that this meant that it's waiting on parts and parts arrive every day, so it could be today, it could be tomorrow, or it could take 3-5 days. We will know more details if we contact the Apple Store where it was taken since it is an in-store repair..."

So it looks like I'm getting my machine back. The only question now, is when...
I'll keep it updated.
 
I've seen some pretty weird AppleCare messages when checking the status of my repairs; last week I received the message "Repair on hold. Please contact AppleCare" but when I called them, they had no clue as to why it was "on hold" or why it was telling me to call them. She said I should expect a call back from an Apple technician within 24 hours, but when I checked the status the following morning it had already been updated to "Repair complete; Shipment pending." -- I still have no clue as to why there was a delay...nor did the "genius."
 
*curses*
The Apple store calls me this evening and is like: "Your MBP fixed and is ready to be picked up!"
I'm thinking "Great! It's about time! I get to play with my new computer now!"
I go to pick it up tonight, and thanks in part to you guys insisting on inspection before leaving, I inspected it closely.
The body looked ok, but then I go to check the screen. Dam.
It looked a little used and perhaps even refurbished.

But here's the good part-There is quite a deep scratch in the upper left hand 1/4 of the screen. It's about 1/2 inch long and can be readily felt with your finger and nail.

Not only that, I move my cursor up to the "airport" icon, and it's greyed out. Hovering over it tells me "No Airport Card Installed" (or something to that effect)

So I mention these things and a genius comes out, (coincidentally the same one that took my computer in for repair) and he's like "I'm really sorry about this. We obviously need to be more careful when repairing things. And it is apparently not ready for pickup. If you want to wait like 20 minutes I can see of we can swap out the screen and fix it up. Or if you would like to come back tomorrow, I'll call you when it's ready..."

I'm like, It's late, I'll just get it tomorrow. So I tell him "Thanks for taking care of that for me, I'll be around tomorrow..."

By now I'm pretty pissed. This is my first Mac, and I dropped a hefty sum of money into this thing that worked for 2 days and crapped out. Now they can't even fix it right the first time. This deserves a big, fat, "WTF!"

So. What do I do now?
Do I demand a new computer?
Do I demand some accessories for my inconvenience?
Do I demand a refund?

What should I do, and what could I do/get in return for my inconvenience/ aggravation?

Signing off for now with a heavy heart,
Sam:(
 
EDIT: Didn't see that you had it for 2 days. I agree with the poster below, definitely ask or a replacement or a refund.
 
y
S-Man said:
*curses*
The Apple store calls me this evening and is like: "Your MBP fixed and is ready to be picked up!"
I'm thinking "Great! It's about time! I get to play with my new computer now!"
I go to pick it up tonight, and thanks in part to you guys insisting on inspection before leaving, I inspected it closely.
The body looked ok, but then I go to check the screen. Dam.
It looked a little used and perhaps even refurbished.

But here's the good part-There is quite a deep scratch in the upper left hand 1/4 of the screen. It's about 1/2 inch long and can be readily felt with your finger and nail.

Not only that, I move my cursor up to the "airport" icon, and it's greyed out. Hovering over it tells me "No Airport Card Installed" (or something to that effect)

So I mention these things and a genius comes out, (coincidentally the same one that took my computer in for repair) and he's like "I'm really sorry about this. We obviously need to be more careful when repairing things. And it is apparently not ready for pickup. If you want to wait like 20 minutes I can see of we can swap out the screen and fix it up. Or if you would like to come back tomorrow, I'll call you when it's ready..."

I'm like, It's late, I'll just get it tomorrow. So I tell him "Thanks for taking care of that for me, I'll be around tomorrow..."

By now I'm pretty pissed. This is my first Mac, and I dropped a hefty sum of money into this thing that worked for 2 days and crapped out. Now they can't even fix it right the first time. This deserves a big, fat, "WTF!"

So. What do I do now?
Do I demand a new computer?
Do I demand some accessories for my inconvenience?
Do I demand a refund?

What should I do, and what could I do/get in return for my inconvenience/ aggravation?

Signing off for now with a heavy heart,
Sam:(
Click to expand...

Hold up, let me get this straight...You spent $$$$ on a machine, and after two days it broke? And then you insisted they fix it? AND NOT REPLACE IT?

If I knew you I would smack you in the back of the head.

You shouldve demanded a new machine when you first took it in. What is wrong with people these days!

They then RETURN your machine, and its not working? Why on earth wouldnt you involve a manager at that point? and GET A NEW MACHINE?

good grief man ;( the hassle is yours to bear at this point.
 
Well seeing as how this is my first ever mac, I didn't know what to do. I was befuddled when I went to pick it up.
If I had gotten this insight before hand, I would have asked for a replacement.

But, (and this is a huge BUT) As I mentioned in a previous post, this is a pre-unibody model. Early/mid '08 MB134LL/A (if memory serves me correctly).
Given that fact, How can they replace it with a new one? Surely The only ones they have in stock are unibodies.
I don't imagine they'd replace my pre-unibody with an equal-spec unibody, i.e. 2.5 GHz, 250 gig HD etc...
If they did decide to replace it, they would probably try to give me a low-end 2.4 GHz model.

I wanted the pre-unibody because I want a matte screen.

What do you think my options are at this point?

How do I approach them tomorrow? (Seriously, and civilized, not "go in there and raise hell" type of approach)
Thanks.
 
S-Man said:
Well seeing as how this is my first ever mac, I didn't know what to do. I was befuddled when I went to pick it up.
If I had gotten this insight before hand, I would have asked for a replacement.

But, (and this is a huge BUT) As I mentioned in a previous post, this is a pre-unibody model. Early/mid '08 MB134LL/A (if memory serves me correctly).
Given that fact, How can they replace it with a new one? Surely The only ones they have in stock are unibodies.
I don't imagine they'd replace my pre-unibody with an equal-spec unibody, i.e. 2.5 GHz, 250 gig HD etc...
If they did decide to replace it, they would probably try to give me a low-end 2.4 GHz model.

I wanted the pre-unibody because I want a matte screen.

What do you think my options are at this point?

How do I approach them tomorrow? (Seriously, and civilized, not "go in there and raise hell" type of approach)
Thanks.
Click to expand...

I have never in any case heard of a company giving out a newer version of a product in exchange for an older version. If your Xbox 360 breaks, they may give you a refurb, but if your previous 360 didn't have an HDMI port, neither will your replacement. Sure, Microsoft probably has more than enough refurb 360s laying around, but I would assume that large companies like Apple have more than enough parts for their previous models to fix yours up and give it right back.

I don't know who came up with the idea of "Your old one broke, turn it in and get the new one!", but I see it in a ton of threads and have never heard of an instance where it actually happened.
 
They won't give you something you don't ask for... I would remind them that it was two days old when it went out and they botched the repair which no one inspected before returning it and if it is not "perfect" they came either refund you or replace it. They will probably say that they do not have a new replacement unless it's the current version. To that, you say," I think that would be appropriate considering the circumstances". They obviously have monkey's doing the repairs and cannot inspect their own work.
 
Hermolicious84 said:
I have never in any case heard of a company giving out a newer version of a product in exchange for an older version. If your Xbox 360 breaks, they may give you a refurb, but if your previous 360 didn't have an HDMI port, neither will your replacement. Sure, Microsoft probably has more than enough refurb 360s laying around, but I would assume that large companies like Apple have more than enough parts for their previous models to fix yours up and give it right back.

I don't know who came up with the idea of "Your old one broke, turn it in and get the new one!", but I see it in a ton of threads and have never heard of an instance where it actually happened.
Click to expand...


I had my mid 07 MBP replaced with a unibody in January. I think they give you what is in stock.
 
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