Repairs of Some Older Apple Watches May Qualify for Series 2 Replacement Due to Parts Shortage

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jan 28, 2019.

  1. MacRumors macrumors bot

    MacRumors

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    #1
    [​IMG]


    Repair parts are temporarily constrained for 42mm models of the Apple Watch Series 1 and first-generation Apple Watch, nicknamed Series 0, according to an internal document distributed to Apple Authorized Service Providers today.

    [​IMG]

    If a customer initiates a repair order for one of those Apple Watch models, Apple has permitted Apple Authorized Service Providers to offer a 42mm Apple Watch Series 2 as a substitute starting February through April according to the document, obtained by MacRumors from multiple proven sources.

    The document does not mention Series 2, Series 3, Series 4, or 38mm models of any kind as qualifying, nor does it specify if the parts constraint is limited to aluminum, stainless steel, or other finishes. No further information is provided.

    The document was distributed to Apple Authorized Service Providers in the United States and other countries, and it was likely sent to Apple Stores as well, in which case the Genius Bar would follow the same guidelines. We have elected not to share a screenshot of the document to protect our sources.

    Visit the Get Support page on Apple.com to initiate an Apple Watch repair.

    Article Link: Repairs of Some Older Apple Watches May Qualify for Series 2 Replacement Due to Parts Shortage
     
  2. macduke macrumors G3

    macduke

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    #2
    I've got my Series 0 on display with my iPhone and iPad. Keeping it forever.
     
  3. AngerDanger, Jan 28, 2019
    Last edited: Jan 28, 2019

    AngerDanger macrumors 68040

    AngerDanger

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    #3
    On an entirely unrelated note, I've gotta go check out the prices of broken series 0 Apple Watches on eBay. I'm just… curious! Yeah! Haha… :oops:
     
  4. now i see it macrumors 68030

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  5. nutmac macrumors 68040

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    Mar 30, 2004
    #5
    Before you run to Apple Store to "upgrade" your broken S0 or S1 to S2, consider that unless you have active AppleCare+, non-battery replacement service runs $199 for S0/1 Sports and $229-249 for Aluminum.
     
  6. domneedscoffee macrumors newbie

    domneedscoffee

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    #6
    Pretty sure they were already doing this with the 0 and replacing with 1's, but the difference to a 2 is night and day
     
  7. allenvanhellen macrumors regular

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    Dec 8, 2015
    #7
    That is sad. When I bought a series 0, I thought it would last a long time and could get battery replacements from Apple, so I could keep it 10-15 years at least. Now they’ve released yearly upgrades, which wouldn’t be a big deal if it didn’t mean running out of parts like this. I only got a Series 2 because Apple Pay didn’t come to Japan in a totally compatible way.
     
  8. douglasf13 macrumors 68000

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    Jul 2, 2010
    #8
    Really? I've been rather surprised that I've managed 3-4 years with my Series 0, although the thing is certainly sluggish compared to newer models. Do you normally expect a tech gadget to last 15 years?
     
  9. yanki01 macrumors 68040

    yanki01

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    #9
    my 1st gen SS model is still slugging along in every day use. no heavy use but it looks nice. well out of the AC+ already.

    curious to know what part would qualify on just getting a new one completely?
     
  10. snawaey macrumors newbie

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    Jan 20, 2019
    #10
    Same. My battery is pretty bad now on my series 0. Anyone know how much a battery replacement would cost?
     
  11. yanki01 macrumors 68040

    yanki01

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    #11
  12. WalterTizzano macrumors regular

    WalterTizzano

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    #13
    Why on earth did you think an electronic device would last 10 or 15 years "at least"? It was obvious that it was to be like the iPhone, updated every year. And frankly it had to be, as the first three versions were seriously underpowered. Series 4 is the first barely decent watch, from now on it's a mature product I suppose, they just need to fix the software (in particular the API to developers, that at the moment let them make very little).
     
  13. Westside guy macrumors 603

    Westside guy

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    #14
    My Series 1 is now 28-29 months old. I must say I have been happy with how its battery has held up.

    Don't get me wrong, I'd definitely love it if these things had week-long battery life... but I generally wear it 18 hours at a stretch, and the battery level will still be at 55-60% when I put it back on the charger.
     
  14. snawaey macrumors newbie

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    #15
  15. solaraMAC macrumors newbie

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    #16
  16. japanime macrumors 68000

    japanime

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    #17
    I think the answer for many of us longtime Apple users is "yes, we do." Within reason, of course.

    Apple products used to be built to last. For instance, in my office, I still have a 2006 MacBook and a 2009 MacBook Pro in regular use. I also have a 1999 Apple Cinema display hooked up to a 2011 MacBook Air as a main machine. All have been taken well care of and look as good as new. And while they don't perform like the latest, greatest, they hardly feel old. We also use a 2007 second-generation Apple Wireless Keyboard, two 2009 third-generation keyboards, and a 2009 Magic Mouse, all of which are perfect.

    Maybe those products don't qualify as "gadgets," but they do go to show that tech hardware can remain relevant long after Apple has officially listed it as "obsolete."
     
  17. coachgq macrumors member

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    Jun 16, 2009
    #18
    Was thinking the same thing. How much is an out of warranty replacement?
     
  18. kingofwale macrumors 6502a

    kingofwale

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    #19
    imagine... if you paid 10K for that gold model...
     
  19. douglasf13 macrumors 68000

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    Jul 2, 2010
    #20
    Sure, up until last year, my business also had some old MacBooks, minis, displays, etc., but I wouldn't expect them to be repaired if they break.
    --- Post Merged, Jan 28, 2019 ---
    If you have that kind of money, your gold Apple Watch is probably already lost in a drawer somewhere, anyways.
     
  20. Lalov001 macrumors newbie

    Joined:
    Oct 6, 2011
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    Mexico
    #21
    A couple of months ago my Stainless Steel Series 0's battery swell and broke the display; I got a free Stainless Steel Series 2 replacement.
     
  21. Kyle4 macrumors 6502

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    Aug 14, 2010
    Location:
    Canada
    #22
    I'm curious if they'll also replace the stainless steel first gen (0) watches with a newer model as well(?) I know there were reports awhile back of people sending in their sport models for out of warranty battery replacements and getting a series 1 back.
     
  22. Baymowe335 macrumors 68040

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    Oct 6, 2017
    #23
    You can't really think you were going to keep an electronic watch 15 years, LOL!!
     
  23. Mizouse macrumors regular

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    Nov 5, 2014
    #24
    I’d like to know too.

    The only reason I replaced my series 0 was because the battery wouldn’t get through a whole day anymore.

    I am really liking that my series 3 that I got on Black Friday can last me 2 days 8 hours.

    My series 0 could never last that long even when it was new.
     
  24. ikramerica macrumors 6502

    Joined:
    Apr 10, 2009
    #25
    My 0-sport had the same problem. It was well out of warranty. They replaced it also. How do I know which model it was replaced with? I assumed it was another 0.

    Anyway, got a 4 for my birthday. So much better. Well worth it.
     

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