If you had told people in early 2007 when BlackBerries were all the rage if they wanted a phone with no keyboard where they had to type on glass, they would've said, I love my BlackBerry keyboard and you'll never get me off BBM where all my friends are.
But it has the whole internet! ...
I have a laptop for that, I'm good.
It has momentum scrolling!...
what's that?
And multi touch! ...
I prefer a mouse.
Most people don't know what they want until someone shows it to them. Steve Jobs said if you asked people before cars what they wanted, they would've asked for a better horse. As a marketing person, I see this every day, It's 100% true. We can have the most revolutionary product ready to go to market but you still need to peel people away from the comfort of their existing paradigms.
Need another example? So many people on these forums wouldn't shut up about how Apple Watch was a flop:
Nobody wears watches anymore! and at this point where you're seeing Apple Watches on wrists everywhere, they've gone pretty quiet. The infamous
iPod thread is another golden example.