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Reports Suggest Ring Allowed Employees Unfettered Access to Customer Camera Feeds

I asked for some support from them on an issue that was happening and received this request to give them access to my camera which I was not comfortable doing that:

Thanks for reaching out to Ring Community Support.

To help with your support request, Ring needs to access your video recordings. If you’d like to grant Ring access to video recordings from your Front Door for 24 hours, please provide the following code to your Community Support Agent:

XXXXXXX

If you didn’t request support and received this email in error, please call Ring Community Support at 800-656-1918.

Thanks,
The Ring Team
 
Raineer said:
Not related to this story, but I've owned a Ring since the very early days of the company. 100% of the credentials sent from the camera to the server are sent plaintext HTTP :/

It sucks when you see behind the curtain on the products you like.
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If this is the same Ring-doorbell. than ya..
 
AppleMad98004 said:
Funny. People buy these to make sure people don't remove physical objects from their homes..... Yet they are perfectly ok with any sound, images, data etc being transmitted in real time to servers anywhere in the world, right out of their own home. Crazy!
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non-http servers. I guess its like when its all bought to light as videos are more like "up there" as a personal feeling.. I mean who cares if non-personal info goes over http right ? You'd get more scared about personal info... It's the 'level' of privacy that matters

As more personal it becomes, our tolerant levels skyrockets.

The position of a camera shouldn't say "This makes me safer" because that just sayd " Your avoiding what the problem could be" anyway

No one would want employees looking at their photos, even with permission...
 
Huh, it’s almost like putting an internet-connected spy camera / microphone in your home connected to some random server somewhere opens you up to breaches of your privacy. Weird!
 
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While in principle I'm not a fan of this at all... But I mean.. if they really want to look out at my front porch I guess I really don't care that much... None of these cameras will make their way inside my house though.
 
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I'm not necessarily paranoid about this stuff but common sense tells me any of these services can likely view your camera feeds at anytime. If on my computer I fold a business card over them when not in use and as I said, point security cameras away from anything personal.
 
I don't know if there is a similar saying in english, but in my wifes language there is a saying that idiots are beaten even in church. Seems like the case here.
 
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I couldn’t be less surprised.

We consumers seem to just assume companies are going to behave themselves when it comes to our privacy, I guess because the average person has no idea how to prove otherwise. Maybe I’m a cynic, but without accountability I assume misbehavior is a given. So I think it’s going to continue this way until we get a better accountability system in place (if possible).
 
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lunarworks said:
I don't trust Google with my privacy all that much, or at all, but they seem to run a tighter ship than Amazon. You don't hear about Google Home devices emailing private conversations to people.
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They allow Third Party app developers access to private email accounts & contents according to different reports middle of last year. It doesn't really matter which device allows or creates these data breaches. A breach is a breach.
 
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Kanyay said:
doesnt surprise me. i use arlo cameras around my main mansion in the hills. **** amazon.
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adrianlondon said:
Brilliant idea. Ring employees can look around inside your house, watch what you do/use and then order you stuff they think would be useful from Amazon.
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PhilMacbook said:
Maybe Jeff was developing a way to keep tabs on Mrs. Bezos.
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Given the timing of it all, seems like it was all happening well before Amazon acquired the company.
 
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lunarworks said:
Like Alexa, I'll add this to a list of things I don't want in my house.
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You might as well throw out the internet in your home then/
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bbednarz said:
While in principle I'm not a fan of this at all... But I mean.. if they really want to look out at my front porch I guess I really don't care that much... None of these cameras will make their way inside my house though.
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I agree but do have one in my home, right outside the garage entrance that’s a main hall way.. it’s just a hallway, so I don’t care.

The system works great so it’s a keeper for me.
 
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